Smart hospitals:
architecture, key technologies & benefits

Smart hospitals: architecture, key technologies & benefits

November 21, 2025

Key technologies for smart healthcare settings

While traditional hospitals can use innovative technologies to streamline specific clinical or business workflows, smart hospitals go beyond fragmented digital initiatives. They gradually implement 5G connectivity, AI, IoT, augmented reality, and other technologies, embedding them into core clinical, operational, and administrative processes to achieve system-wide automation and efficiency.

  • Smart beds
  • Blood collection devices
  • Medical imaging machines
  • Inventory real-time location trackers
  • Pharmacy barcode readers
  • Temperature, humidity, and hygiene sensors
  • Patient monitoring gadgets
  • Robot-assisted surgeries
  • Patient support and educational chatbots
  • Medical imaging and AI-powered radiology
  • Drug effect modeling
  • Enhanced medical images for educational purposes
  • Big data analytics software for diagnostics
  • Document management automation
  • Complementary mobile apps for telemedicine suites
  • Patient apps for managing electronic medical records
  • Remote access to healthcare systems for clinicians
  • Convenient appointment scheduling
  • On-the-go medication order management
  • Patient care materials for nursing personnel and caregivers
  • Virtual consultations
  • Real-time communication between patients and care providers
  • Continuous patient monitoring
  • Remote diagnostics
  • Knowledge exchange between healthcare professionals
  • Real-time data sharing among multiple healthcare facilities
  • Enhanced diagnostic images
  • VR-enabled remote surgeries
  • AR-based educational materials
  • 2D images to 3D models conversion
  • Healthcare facilities’ virtual modeling
  • Drug tracing tools
  • Enhanced patient data security
  • Clinical trial security
  • Cryptocurrency medical payments
  • Medical staff credentialing
  • Secure e-prescriptions

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Smart hospital architecture

The architecture of a smart hospital comprises multiple interconnected systems linked to a centralized cloud server where shared data is stored and processed. The specific systems involved vary by organization, depending on each healthcare provider's specialty, services, and needs. However, the basic concept of intelligent software flawlessly integrated with each other remains the same.

PatientsPatient portalsSales & marketing teamsCRMAdminsAdmin panelMedical IoT devicesCloud server for data storage & processingmHealth & telemedicine appsEHRMedical image analysis softwareFinancial software
(medical billing, etc.)Hospital, laboratory, pharmacy management systemsDoctors & nurses
Patient health records are the most valuable source of data that can be used for patient treatment personalization as well as the basis for population health management, preventive healthcare campaigns planning, and medical research. Smart technologies like blockchain, RPA, and AI-powered analytics can both assure EHR data safety, its secure transfer, and efficient processing.
Medical equipment and software made part of the Internet of Medical Things help keep track of hospital inventory easier, create a safe environment for patients, and facilitate more even resource and task distribution, contributing to more efficient hospital management.

Supplementing your medical CRM with analytical capabilities and conversational AI can make marketing and sales campaigns more personalized, transparent, and efficient, as well as save time on documentation management.

Enhanced with machine learning-based anomaly detection and pattern recognition, AI-powered computer vision solutions can identify early signs of potential health complications in medical images and support physicians in making more accurate diagnoses.

Healthcare RPA tools can automatically transfer data between lab information systems and EHRs, assisting in document management. Meanwhile, advanced analytical mechanisms can process data from laboratory information system and draw more accurate insights from lab tests.

Integrating patient portals with smart technologies like natural language processing (NLP) can help patients find educational materials about their condition quicker, better understand their test results, or automatically schedule appointments with care providers according to their treatment plans or immunization timelines.

Pharmacy management solutions with advanced automation capabilities help streamline inventory, prescription, documentation, and financial management workflows. When augmented with powerful analytics and blockchain engines, these solutions also enable pharmacies to discover more effective drugs and protect patients from fraud.

Financial software

Automation can make insurance claim processing faster and more efficient. Additionally, smart contracts and advanced payment processing software simplify healthcare payments for patients and help organizations achieve faster financial turnaround.

Smart hospital use cases

The rapidly expanding global smart hospitals market highlights their growing importance in the healthcare environment. From workflow automation to personalized patient care, healthcare providers are increasingly leveraging IT advancements to enhance efficiency and outcomes.

Scheme title: How smart hospitals answer the challenges of modern healthcare

Modern challenges & requirements of the healthcare industryMore pro-active & demanding patientsPatient-centric healthcareNation-wide staff shortagesWorkflow automationOld-fashioned research methods are not enoughData-driven medical careMedical professionals want more data sharing transparency & securityHealthcare interoperabilitySmart hospital use scenarios

Patient-centric healthcare

Smart hospitals enable medical care providers to devote more attention to patients' physical and psychological well-being by supporting patient-centered care and patient engagement strategies. Examples include mobile apps for self-service scheduling and 24/7 access to clinical records, teledermatology apps for remote assessments, AI-powered smart triage solutions, health wearables, and other telemedicine tools that constantly monitor patients from home.

Benefits
  • Enhanced patient experience
  • Better patient outcomes
  • Less pressure on the ER and ICU

Workflow automation

As automation enablers, smart hospitals help healthcare organizations reduce operational inefficiencies and administrative burdens, both physical (with robots) and digital (RPA bots). By adopting robotics, artificial intelligence, and IoT-enabled patient data collection, these facilities streamline clinical workflows, improve the accuracy and efficiency of routine operations, and give physicians more time to focus on patient care.

Benefits
  • Resource and time savings
  • Better workload distribution among care teams
  • Solving staff shortage problems

Data-driven medical care

Data analytics solutions are considered integral components of smart hospitals, facilitating more efficient risk identification and diagnostics and helping physicians make informed clinical decisions. Once patient data is collected from EHRs or via wearables, it is stored in a data lake or a data fabric for further processing with machine learning algorithms to provide deeper insight into a patient’s condition. The same approach applies to medical equipment, which can be monitored with dedicated sensors to help employees spot any signs of malfunction and plan timely maintenance.

Benefits
  • More precise diagnostics and clinical decision-making
  • Enhanced preventive health management
  • Improved patient safety

Being complex systems, hospitals require coordination of technologies, processes, and personnel. Smart hospitals enable this through high-speed connectivity and robust data protection protocols, serving as hubs that ensure secure, uninterrupted data exchange among departments, external facilities, private practitioners, laboratories, pharmacies, and insurers.

Benefits
  • Enhanced data security
  • Streamlined patient journeys
  • Higher job satisfaction rates among healthcare professionals

Real-life examples of smart hospitals

Healthcare industry players who implemented smart technologies into essential administrative or clinical workflows have witnessed their beneficial effect on the entire organization.

BPM automation for UK care homes

2x

cost reduction

A UK-based agency specializing in clinical and residential care implemented a cloud-based application that helps UK care homes organize employees’ shifts and workload with thousands of predefined tasks, gives a full view of task fulfillment, and provides insights into employee performance. With the automation of the majority of business processes, long-term care facilities significantly increased their efficiency.

Mobile adverse event reporting app

2x

submitted reports

A pharmaceutical SaaS provider, whose solutions are used by 30 of the world’s leading pharmaceutical companies, implemented an mHealth application that enables patients and healthcare professionals to capture, process, and report adverse event data in real time. The app doubled the speed of report creation and reduced the manual effort involved by 95%, resulting in a higher number of submitted reports and contributing to improved drug safety monitoring.

Philips PerformanceFlow

€ 1 mn

saved

Philips PerformanceFlow

Example by Philips

A hospital in Amsterdam was able to speed up the location of their smart hospital beds, ECG or ultrasound machines, infusion pumps, and other mobile equipment by 20%. The automation of hospital inventory management allowed healthcare personnel to become more efficient, prevented theft and misplacement of equipment, and saved costs.

Philips patient monitoring solution

63%

less transfers to the ICU

Philips patient monitoring solution

Example by Philips

A Saratoga Hospital in New York implemented healthcare predictive modeling with a solution monitoring patients’ vital signs to identify people with deteriorating conditions early and prevent crisis situations. This solution also connects to the hospital’s EHR, providing datasets to tune healthcare analytics software further.

BPM automation for UK care homes

2x

cost reduction

A UK-based agency specializing in clinical and residential care implemented a cloud-based application that helps UK care homes organize employees’ shifts and workload with thousands of predefined tasks, gives a full view of task fulfillment, and provides insights into employee performance. With the automation of the majority of business processes, long-term care facilities significantly increased their efficiency.

Mobile adverse event reporting app

2x

submitted reports

A pharmaceutical SaaS provider, whose solutions are used by 30 of the world’s leading pharmaceutical companies, implemented an mHealth application that enables patients and healthcare professionals to capture, process, and report adverse event data in real time. The app doubled the speed of report creation and reduced the manual effort involved by 95%, resulting in a higher number of submitted reports and contributing to improved drug safety monitoring.

Philips PerformanceFlow

€ 1 mn

saved

Philips PerformanceFlow

Example by Philips

A hospital in Amsterdam was able to speed up the location of their smart hospital beds, ECG or ultrasound machines, infusion pumps, and other mobile equipment by 20%. The automation of hospital inventory management allowed healthcare personnel to become more efficient, prevented theft and misplacement of equipment, and saved costs.

Philips patient monitoring solution

63%

less transfers to the ICU

Philips patient monitoring solution

Example by Philips

A Saratoga Hospital in New York implemented healthcare predictive modeling with a solution monitoring patients’ vital signs to identify people with deteriorating conditions early and prevent crisis situations. This solution also connects to the hospital’s EHR, providing datasets to tune healthcare analytics software further.

BPM automation for UK care homes

2x

cost reduction

A UK-based agency specializing in clinical and residential care implemented a cloud-based application that helps UK care homes organize employees’ shifts and workload with thousands of predefined tasks, gives a full view of task fulfillment, and provides insights into employee performance. With the automation of the majority of business processes, long-term care facilities significantly increased their efficiency.

Mobile adverse event reporting app

2x

submitted reports

A pharmaceutical SaaS provider, whose solutions are used by 30 of the world’s leading pharmaceutical companies, implemented an mHealth application that enables patients and healthcare professionals to capture, process, and report adverse event data in real time. The app doubled the speed of report creation and reduced the manual effort involved by 95%, resulting in a higher number of submitted reports and contributing to improved drug safety monitoring.

Philips PerformanceFlow

€ 1 mn

saved

Philips PerformanceFlow

Example by Philips

A hospital in Amsterdam was able to speed up the location of their smart hospital beds, ECG or ultrasound machines, infusion pumps, and other mobile equipment by 20%. The automation of hospital inventory management allowed healthcare personnel to become more efficient, prevented theft and misplacement of equipment, and saved costs.

Philips patient monitoring solution

63%

less transfers to the ICU

Philips patient monitoring solution

Example by Philips

A Saratoga Hospital in New York implemented healthcare predictive modeling with a solution monitoring patients’ vital signs to identify people with deteriorating conditions early and prevent crisis situations. This solution also connects to the hospital’s EHR, providing datasets to tune healthcare analytics software further.

Smart hospital implementation roadmap

While each smart hospital implementation process is unique, varying according to the facility’s size, technology environment, workflows, and strategic goals, most follow a series of common steps.

1

Preparation

Analyze business and clinical workflows
Audit the organization’s infrastructure
Define main requirements and outline the tech stack
Design a software solution and work out an implementation strategy
Develop a detailed project plan

2

Implementation

Configure and customize the selected technology platforms or develop custom software
Integrate the delivered solution with the existing IT environment
Migrate data from legacy software to the new one if needed
Perform all-round quality assurance and ensure adherence to compliance and security requirements

3

Post-deployment

Monitor the smart hospital ecosystem performance
Resolve any emerging issues
Update and upgrade the software if needed
Train personnel for more efficient usage of new technologies
Introduce new technologies

Our smart hospital services

Itransition has extensive experience in healthcare IT, delivering high-quality HIPAA- and FDA-compliant software tailored to each company’s unique business needs and objectives.

Consulting

Our experts analyze your organization’s business goals, operational needs, and technology environment to develop a comprehensive plan for transforming your hospital into a smart facility. As part of our consulting services, we recommend the most suitable technology solutions, define implementation milestones, help estimate the project’s budget and timeline, and, if required, oversee its execution.

Custom app development

For organizations with unique or non-standard workflows, our development team builds high-quality software for medical devices and other smart hospital applications from the ground up. We ensure that custom solutions integrate seamlessly into your hospital ecosystem, meet all clinical and business requirements, and are secure, resilient, and user-friendly.

Implementation

We help you select the most suitable off-the-shelf technologies and integrate them into your hospital’s digital ecosystem and workflows. Our team can also train your staff on the new software and provide post-implementation support to ensure high adoption and effective usage.

Legacy software upgrade

We help healthcare providers modernize their existing technology solutions by adding advanced capabilities. Our experts can also extend your healthcare systems with additional functional modules or third-party integrations to ensure their alignment with evolving business needs.

How to prepare for smart hospital transformation

To avoid wasting your budget and efforts, ensure you develop a realistic implementation plan for your hospital’s smart technology initiatives.

  1. Analyze your current technology environment to assess if it can support the new technologies you plan to introduce. If upgrades are needed, create a plan and allocate the necessary budget.
  2. Decide which clinical and operational workflows you want to optimize with smart hospital solutions. Avoid adopting technology merely to follow trends; clearly define your desired outcomes and establish metrics to measure success.
  3. Consider the overall technology implementation cost, including consulting fees, ongoing maintenance, and any hidden expenses. Implementation costs can vary significantly depending on your organization’s size, the required smart hospital functionality, and the deployment speed needed to avoid operational disruptions.
  4. Start small and adopt one technology at a time. Once it is fully integrated into workflows and consistently used, stakeholders and medical professionals should evaluate its impact on both hospital operations and personnel. Optionally, engage IT specialists to determine whether further improvements to the health IT ecosystem should be made.
How to prepare for smart hospital transformation

Smart hospital challenges & how to overcome them

While hospitals often prepare extensively for smart hospital implementation, unexpected challenges can still arise. The following best practices can help healthcare providers address these common issues effectively.

Medical personnel are reluctant to change the established workflows.

Medical personnel are reluctant to change the established workflows.

Educate your staff on the importance of smart hospital initiatives. Showcase how new technology can benefit them and their patients, pay attention to their concerns and suggestions and address them timely and respectfully.

The existing software is not interoperable with new systems.

The existing software is not interoperable with new systems.

For the optimal interoperability of your healthcare ecosystem, explore different integration options, including third-party services, custom connectors, or middleware. If none of these approaches are feasible, consider upgrading your legacy systems to ensure seamless data flow and full integration.

Innovative technologies put a strain on the network and consume more power.

Innovative technologies put a strain on the network and consume more power.

When implementing new smart hospital technologies, consider their impact on network performance and power consumption. Planning for adequate bandwidth and energy requirements ensures reliable software operation, supports the company's sustainability goals, and helps maintain compliance with relevant regulations.
Making hospitals smarter is essential to healthcare innovation

Making hospitals smarter is essential to healthcare innovation

By adopting the smart hospital model, healthcare organizations can deliver flexible, data-driven care, streamline clinical workflows, reduce the burden on medical personnel, and enhance the overall patient satisfaction. However, smart hospitals are not just about the adoption of advanced technologies. Building them requires rethinking clinical operations, investing in staff training, and partnering with external organizations to share data and expertise. Ultimately, smart hospitals reach their full potential when best practices align people, processes, and technology.

Making hospitals smarter is essential to healthcare innovation

Ready to transform healthcare delivery with smart hospitals?

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FAQs

What is the difference between a smart hospital & a virtual hospital?

A healthcare facility that provides in-office medical services to patients can classify as a smart hospital, while a virtual hospital is an organization that delivers health care exclusively remotely.

Are ER, ICU, operating rooms & other specialized departments a part of a smart hospital?

Innovative technology can transform workflows in any area of care delivery. They can be integrated with dental EHR systems, telehealth apps for pediatricians, or nursing software, as well as support medical devices in specialized hospital wards.

What is the smartest hospital in the world?

Mayo Clinic in Rochester, Massachusetts General Hospital, and The Johns Hopkins Hospital are considered the most technologically advanced hospitals in the US. There are also many renowned smart hospitals in Europe, India, South Korea, Japan, and Singapore.

What is a smart unit in a hospital?

A smart unit is a component of a smart hospital that involves the use of connected medical devices, AI-powered monitoring systems, and data analytics tools to optimize specific processes or patient care areas.
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