Managed IT services

Managed IT services

Our key services

Itransition is a managed IT services provider that brings its knowledge and available computing resources to help businesses professionally manage their IT environments. We take on the full scope of managed IT services, thus minimizing the management workload for our customers. We also integrate our own specialists into the customers’ in-house IT teams to improve management processes and put relevant methodologies into practice.

Software management

When managing software, we maintain its high performance, security, and user adoption. We also improve its functional capabilities and make it more powerful and attractive for end users.

Infrastructure management

By ensuring the correct operation, integrity and immunity of IT infrastructures’ components and nodes, we guarantee that business processes are stable and protected.

Our managed IT services in action


We assess the state of the software and infrastructure to be managed.


With the customer, we decide on the scope, duration, and budget of the engagement.

Team selection
Team selection

We select professionals with respective qualifications.


We sign an SLA summarizing the conditions of cooperation between Itransition and the customer.


We provide on-demand or ongoing services in line with the SLA.

Our managed IT services in action

Delegate your software and infrastructure management to a team of professionals

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Application management services

Itransition manages web and mobile application environments across multiple business verticals. This includes maintaining, enhancing, and optimizing custom and platform-based applications. Depending on the requirements, we can focus either on the technological side or user-centric aspects, or both.

Technological focus

We focus on solutions’ high performance and adherence to the requirements.

  • App lifecycle management
  • Configuration and reconfiguration
  • Functional and security updates
  • Feature optimization

User focus

We zero in on the aspects that demonstrate software efficiency from end users’ perspective.

  • User access
  • User experience
  • User analytics
  • User behavior

Continuous app monitoring

We use available monitoring tools as well as deliver custom monitoring solutions to keep tabs on enterprise apps performance. Our goal is to ensure 24/7 uptime and availability across all devices and supported geographical zones. Our monitoring activities include three core components:
We set up permanent log collection, accumulation and analysis, ensuring the visibility of all events happening across the software ecosystem.
We configure automated alerts to keep IT teams in the know about abnormal activities or performance issues within the monitored area.
We implement visualization tools to transform batches of monitoring data into comprehensible graphs, which is critical for making accurate decisions.

Targeted app troubleshooting

Based on the aggregated monitoring data, our team takes relevant reactive or proactive steps to keep enterprise apps operable. We handle a variety of issues, including incorrect configurations, load misbalance, traffic spikes, code inconsistencies and errors, slow response, flawed communication of the front- and back-end, and more.

Ongoing improvements

Apart from addressing real-time issues, we advocate reasonable enhancements to make software more productive and reduce technical debt. We install necessary updates and deliver brand-new features to improve software performance and usage metrics.

360° IT infrastructure management

We help enterprises support complex IT infrastructures with our infrastructure management services and solutions. Our key objective here is to preserve the integrity of IT infrastructures and their components while ensuring their security and adaptability to changing business requirements.

Network management

We administrate networks to ensure their architectures are correct and resources are distributed optimally.

Storage management

We manage data centers and stand-alone data storages to maintain their well-balanced load and protection of stored data.

System administration

We ensure availability and security of enterprise IT assets (databases, physical and virtual servers, active directories, etc.)

Device management

We set up processes and tools for the continuous monitoring and security checkups of corporate devices.

Risk mitigation

Our managed IT services company can resolve multiple infrastructure-related issues, whether they lie in the technology or security dimensions. We think strategically, minimizing future risks and applying adequate preventive measures to mitigate potential disruptions to enterprise operations.

  • Orchestrating disaster recovery
  • Restoring network connectivity
  • Increasing computing capacity
  • Resolving data storage and access issues
  • Redistributing computing power
  • Re-architecting infrastructure components
  • Carrying out stress testing
  • Responding to security issues

3-step infrastructure optimization

1. Continuous monitoring
Explore the infrastructure hierarchy
Access the state of all
infrastructure components
Identify infrastructure
optimization opportunities
2. Continuous feedback
Develop the target IT infrastructure model
Agree on change management procedures
Outline the infrastructure domain roadmap
3. Continuous optimization
Implement enhancements and
necessary configurations
Automate system cloning, copying,
and refreshing
Establish a consolidated approach
to infrastructure management

Smart solutions for managed IT services

We know that the volume of collected and processed IT telemetry (events, alerts, traps, messages) can be huge. We build smart solutions with built-in ML features that help IT operations staff to:

  • Detect and classify incidents: quickly distinguish valuable metrics from thousands of events generated across the environment.
  • Recognize patterns: understand how scattered events are connected within specific situations.
  • Predict and prevent disaster: detect service-affecting issues before they hinder operations or end users start alerting to them.

Professional IT toolkit

Our solutions help IT managers handle the daily challenges of infrastructure monitoring and troubleshooting.

Centralized monitoring
Centralized monitoring

Events from all apps and domain-specific infrastructure monitoring tools are captured and analyzed in a central hub.

Noise reduction
Noise reduction

Event storms are minimized or eliminated through de-duping, blacklisting, threshold adjustments, and alert correlation.

Event classification
Event classification

Millions of events get inspected in real time, abnormal events are detected automatically to trigger relevant alerts.

Analysis of recurring situations
Analysis of recurring situations

All situations are analyzed and scored mathematically and compared against known past issues to facilitate decision-making.

Start managing your IT infrastructure more effectively with our expertise at your disposal

Reach out

Our services span all types of cloud infrastructures, including public, private, hybrid, and multicloud. Depending on our customers’ needs, we follow these common scenarios:

Your infrastructure

Itransition’s team can manage cloud deployments using the customers’ computing resources. Responsible for the deployment, hardware and software components, our specialists regularly report their work to the customer while providing ongoing cloud consulting and development support.

Itransition’s infrastructure

We also manage cloud infrastructures using our own computing resources. This can be an optimal solution for businesses looking to cut their infrastructure costs. Our team coordinates all management activities with the customer while ensuring the full availability and protection of the managed environment.

Custom solutions

We design and implement custom cloud management solutions to be used by the customer’s in-house team or Itransition’s team. Our solutions come packed with features essential for efficient monitoring and analysis of cloud environments, tracking of cloud users’ activities, and mitigation of cloud cyber-threats.


Serving customers all over the globe, we put our effort into aligning their software solutions and IT ecosystems with the global standards of software management. We are ready to go the extra mile with the solutions that process sensitive data to ensure data immunity and inaccessibility for malicious actors. With its extensive industry expertise, our team also assists companies in preparing for compliance assessment and certification.

Change management

Businesses expect their IT infrastructures and software to be stable, reliable, and predictable while also being easily adaptable to evolving business requirements. To meet these expectations, Itransition helps enterprises set up change management processes to guarantee hiccup-free evolution of their IT environments and avoid disruptions.


We estimate the benefits and risks of changes along with elaborating positive and negative scenarios in the application roadmap.


We prioritize planned changes to allocate optimal resources for their implementation and further adjustment to business needs.

Testing and backup

We thoroughly test the components affected by changes, adding a backup plan for each deployment to restore its previous state if the deployment fails.

Atlassian-based DevOps transformation

Case study

Atlassian-based DevOps transformation

Learn how Itransition helped a customer from the airline industry with DevOps transformation and team collaboration based on Atlassian products.

DevOps for digital media

Case study

DevOps for digital media

Learn how Itransition’s DevOps specialists help The Economist save up to $50,000 yearly on cloud environment management.

DevOps for LTE service provider

Case study

DevOps for LTE service provider

End-to-end automation of assembly, testing and delivery resulted in a productivity increase of 800% with the whole cycle taking up 30-60 minutes.