Software maintenance and support services
At a glance
We assist enterprises with maintaining their IT infrastructures fully operable, flexible, and secure, helping them to continuously optimize total cost of ownership. As practicing engineers, we provide IT support services for software of all types and scale, including corporate systems and customer-facing applications. Our maintenance activities cover every level, from meticulous pre-support audit and 24/7 software upkeep to transformative redesign.
Tap into the benefits of expert software maintenance services
Service delivery models
Choose the level of software support and maintenance service commitment that aligns with your project needs and fits in with your business environment.
For a fixed rate, hire Itransition’s dedicated support team who will keep an eye on your software ecosystem’s health and stability 24/7, run scheduled service maintenance activities, and promptly perform hot fixes of any complexity.
Turn to Itransition when you need to augment your in-house maintenance team with professional support technicians, engineers, or consultants, and get the needed service over a specified period of time, paying for the consumed resources only.
In case you encounter an unexpected and disruptive software issue or compromised security, get in touch with our support team. You can count on fast team setup and our broad expertise in tackling security incidents and critical outages.
We join software production cycles as DevOps consultants and engineers, implementing proven automation strategies that make continuous delivery, testing and monitoring possible.
Itransition offers software and infrastructure management as a service along with continuous improvement, troubleshooting, and risk mitigation.
Create your own dedicated team with Itransition’s professionals of required qualifications that will blend in seamlessly with your resources and augment them efficiently.
When you can no longer get value from your legacy solution, we help you revamp it and put on a new, more efficient technological footing through refactoring, migrating to the cloud, or another helpful upgrade.
IT support and maintenance roadmap
As you entrust your IT infrastructure maintenance to Itransition, we will follow an established step-by-step algorithm to securely set up and implement the maintenance strategy befitting your case.
At the initial stage, we will examine your software focusing on the architecture and code, review related documentation, and run basic functional and performance tests.
Based on the audit results, our technicians will map out the scope of required services and formulate their objectives and requirements.
Next, Itransition’s specialists will outline the set of practices and tools and offer a detailed milestone-based maintenance strategy for your approval.
With the maintenance strategy approved, we will take over the project, assign the roles and tasks, and proceed with implementing the agreed steps.
Support & maintenance
Following the handover, we will run issue analysis and bug fixes, on-demand and scheduled updates and feature releases together with other negotiated maintenance activities, and submit regular status reports.
Discover the difference our support team can make for your business environment
Meet your support team
With a proven track record of 25+ years, Itransition gained expertise in sustaining software ecosystems for enterprises across industries, from healthcare and banking to telecommunications and entertainment.
Adopters of DevOps practices, our technicians will ensure that the maintenance services—from regular updates to deployment of new functionality—will neither hinder nor disrupt your system’s performance.
Our company signs an individually drawn-up support SLA with each customer to lay down our standard and specific liabilities, including hours of service, software coverage, response speed, tickets priority, and more.
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