Patient engagement solutions: capabilities, our services & real-life examples

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Patient engagement solutions

Patient engagement solutions facilitate interactions between patients and healthcare organizations, helping boost health care efficiency and patient satisfaction, build more trusting relationships with patients, and improve patients’ medical literacy.

With extensive expertise in healthcare software development, we deliver a wide range of tailored patient engagement solutions to help medical organizations strengthen their relationships with patients, achieving better health outcomes and building patient loyalty.

Why Itransition

25+ years of experience in healthcare IT

Internal Healthcare Center of Excellence

Working knowledge of DICOM, FHIR, ICD-10, CPT, and other major healthcare standards and coding systems

Forrester's Modern Application Development Services report recognition

Ranked high in Zinnov Zones’ Execution Zone for Telemedicine and IoT

Our patient engagement solutions

Patient portals

We create secure web portals that enable patient access to their health data and educational information, scheduling of medical appointments, and communication directly with their healthcare provider.

Appointment self-scheduling
Access to health records and prescriptions
Care plan activities review and reminders
Secure messaging with clinicians and customer support agents

Pre-visit registration and check-in
Insurance payment management
Knowledge base
Patient feedback collection via forms and surveys

Telehealth platforms

We deliver custom and platform-based telehealth software that enables remote patient care delivery, including examinations, diagnostics, consultations, and treatment prescription, as well as collaboration with other medical professionals in real time.

High-quality video and audio conferencing
Appointment scheduling and rescheduling
Electronic prescriptions
Secure individual and group chats

Store-and-forward functionality
Chatbots for 24/7 patient support
Educational webinars

mHealth apps

We deliver mobile patient engagement software that helps users monitor their health data, receive education, and communicate with healthcare providers on the go to make more informed health and lifestyle decisions.

Medication and appointment reminders via in-app notifications or text messages
Physical activity and vitals monitoring via integration with wearables
Nutrition logs
Environmental information for patients with chronic conditions such as pollen alerts
Location-based closest clinic finders
Stress management tools like breathing exercises

Healthcare ecommerce

We develop ecommerce software to help healthcare organizations sell their products and services online and enable patients to easily find the most fitting healthcare service or equipment and pay for it.

Configurable product catalogs with comprehensive product information
Order placement, management, and tracking with email or SMS notifications
Multiple payment options
Promotions and loyalty programs
Customer community forums
Omnichannel customer service

Improve patient engagement with bespoke solutions

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Our services

Consulting

Our consultants help you conceptualize custom software or choose a platform-based solution, making sure it covers your patient engagement needs, meets your organization’s requirements and complies with relevant regulations. We also provide advisory services throughout the software implementation process, from project plan creation to post-implementation change management.

Implementation

We carry out the end-to-end implementation of out-of-the-box patient engagement software, perform all necessary configurations, customizations, and integrations, and ensure its seamless fit into your healthcare IT ecosystem. Our experts can also develop custom patient engagement solutions from scratch to cover your healthcare organization’s unique patient engagement requirements.

Maintenance & support

We provide maintenance and support services to keep your patient engagement software running smoothly, performing emergency troubleshooting and issue resolution, continuous performance and security monitoring, timely upgrades, and on-demand customizations, including the implementation of new features.

Client spotlight

25%

patient wait time reduction

Telepsychiatry platform

We delivered a telehealth solution that facilitates patient intake and remote psychiatric examination in hospitals with no on-site psychiatry specialists. The solution enables medical professionals to quickly create new patient cases, contact psychiatrists, and coordinate patient relocation into specialized institutions, thus improving speed and accessibility of psychiatric interventions.

100,000+

registered users

Nutrition, fitness & wellness platform

We developed a suite of a SaaS platform and mHealth apps for iOS and Android that allow licensed fitness and wellness experts to provide their services to registered users. The solution also enables users to track their nutrition or physical activity, schedule appointments and receive consultations from wellness specialists via secure channels.

IoMT-connected

software suite

Asthma monitoring solution

We delivered asthma monitoring software that aggregates patient data from monitoring devices, EHRs, and other external sources. The solution is HIPAA-compliant and provides a comprehensive view of patients’ condition to clinicians, caregivers, and patients themselves, enabling better treatment and lifestyle decisions.

Enhanced

doctor-patient communication

Telemedicine-ready EHR

We developed an innovative EHR solution supplemented with portals for patients and care providers that supports innovative ways of patient data input like voice recognition and smart pen. The system has teleconferencing capabilities to facilitate communication between medical professionals and patients and is highly interoperable with other health systems.

25%

patient wait time reduction