Patient portals

Patient portals

Enhance medical care with patient portals

Patient portals are instrumental for health service providers in enhancing care, improving staff productivity, and promoting health awareness to the general public. With our secure platform-based and custom patient portal software, patients can make more knowledgeable decisions, medical professionals deliver better care, and health organizations expand their influence.

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Better experiences for patients and providers


of US adults prefer a care provider that offers a patient-facing technology



reduction in contact center transaction costs can be achieved with digital patient services


Accessible PHI

  • Stricter treatment adherence
  • Better recovery rates
  • Lower readmission rates

Condition monitoring

  • Adverse event prevention
  • Fewer complications

Health education

  • Fewer support requests
  • Healthier habits
  • Higher life expectancy

Preventive medicine awareness

  • More regular checkups and screenings
  • Better quality of life

Key capabilities of patient portal solutions

Patient portals are developed with a wide spectrum of essential features that support each step of a patient’s medical journey.

Key capabilities of patient portal solutions

The results of each health examination, interactions with medical professionals, self-recorded symptoms, data from wearables, and other medical devices are securely stored in the system and are only accessible to authorized users.

Medical consultations in the audio or video format can be conveniently conducted via a patient portal, guaranteeing the confidentiality of medical data with high security standards in place.

Patients can schedule an appointment, submit a request for e-consultation, prescription refill or customer support, enter their health data, and sign up for a trial program online.

A patient portal can serve as an educational hub to promote a healthy lifestyle, help patients understand their condition and treatment better, and alert them to potential health risks.

Survey forms can be integrated with a patient portal solution to obtain feedback from patients and care providers. Medical and marketing research can also be conducted through them.

Patients can view and manage their insurance claims and payments for each medical event thanks to built-in payer and payment systems integration.

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Hallmarks of successful patient portals

Secure and compliant
We apply modern cybersecurity principles during patient portal software development to ensure operational and data safety. Our custom software complies with major regulatory standards, including those of HIPAA.
Intuitive for patients
We make sure to provide our patient engagement portals with friendly and straightforward UIs for end-users and thus mitigate the risks of low patient engagement that is persistent across legacy patient-facing solutions.
Easy to use for medical professionals
Our team develops portals that take the workload off health professionals’ shoulders through automating routine tasks and intuitively guiding them when interacting with the interfaces to minimize click fatigue.
Itransition’s custom solutions are designed to handle growing volumes of traffic to accommodate expanding patient bases. They are also easy to upgrade in case you will need to add more functionality or integrations. They are device-agnostic by design and can be run on all OS of your choice.
The effectiveness of patient portals should be easily measured. We will equip your solution with built-in tracking and analytic tools so that you can determine how much value it brings to your organization in terms of patient engagement, cost reduction through optimization, and return on investment.
Our solutions come with feature-rich and easy-to-use admin areas for organizations to manage content, user accounts, permissions, and other essential background functions of the portals on a daily basis.

Top signs a legacy patient portal needs to be redesigned

Your organization might have patient portal software in place yet it fails to deliver. Our team can help you assess the effectiveness of your current solution against essential benchmarks and redesign it in line with your present-day requirements.

Consider revamping your solution if:

  • The user experience is poor and fails to engage
  • There are no tools to track and measure portal performance
  • The portal lags or crashes under heavy traffic
  • The maintenance costs run high because of the outdated technology
  • Security certificates have expired or the portal otherwise lacks rigorous security controls
  • There is no data synchronization between the portal and other medical software in use

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Integrations for a holistic patient experience

Patient portal software works best if integrated into the digital healthcare ecosystem. Together, these tools can deliver a seamless user experience.

Healthcare CRM

Internet of medical things

Medical image analysis

eRx software

Healthcare analytics

Mobile health apps

VR and AR

Online payments


EMR/EHR systems

Create holistic patient experience

Healthcare CRM
Create a more effective sales and marketing strategy
Internet of medical things
Monitor patients’ condition with data from wearables
Medical image analysis
Improve diagnostic precision and conduct more thorough research
eRx software
Let patients request, prescribe and purchase medication via the portal
Healthcare analytics
Make your patient portal a source of medical insights
Mobile health apps
Access the patient portal on the go
VR and AR
Provide patients with an immersive experience
Online payments
Receive payments for medical services conveniently and securely
Conduct secure e-consultations anywhere anytime
EMR/EHR systems
Converge all clinical data sources

Patient portal development options

With Itransition, you will get the solution that fits your business seamlessly. If you are not sure which portal development option would work best, our experts are always here to consult you.


Our team works with the most reliable and innovative web platform technology providers to build patient portals.


We draw from our experience and current technological trends to apply best practices to develop a custom solution that will be uniquely tailored to your organization’s specifics.


We create native and cross-platform fully device-agnostic mobile apps to keep patients and healthcare professionals connected at all times.

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Related health tech solutions

Patient engagement solutions

Patient engagement solutions

We deliver a full range of healthcare digital solutions that help medical organizations engage patients in their health management, from lifestyle apps to integrated clinical software.

Medical device software

Our custom diagnostic, treatment, and health monitoring device software helps make medical care more data-based, personalized, and timely while streamlining healthcare workflows.

EMR/EHR systems

We build custom and platform-based EMR/EHR so that care providers can converge all clinical data sources to boost their staff productivity and enhance patient records management.

Healthcare CRM

Itransition develops CRM solutions based on popular platforms such as Salesforce, Pega, Odoo, or as custom-made specifically for your healthcare business, helping take relationships with patients to a new level.

Healthcare analytics

We create medical analytics solutions combining scalable data warehouses, data mining, and AI algorithms to decipher medical data coming from legacy systems, cloud, wearables, and external sources.

Mobile health apps

Mobile health apps

Itransition develops native and cross-platform applications for smartphones, tablets, and other portable devices to give users an option to access medical services on the go.

How to get started

Itransition’s patient portal app development workflow is well-refined to make it simple for you to move through project phases.


Being an experienced patient portal software company, we will accurately identify your healthcare organization’s specifics and requirements along with patients’ expectations to outline the roadmap for the patient portal implementation.

Project setup

We offer best-fitting technologies and draw out the patient portal features, architecture, and necessary integrations. Our team prototypes your future portal step by step to create a user-friendly design.


We meticulously follow the outlined concept, architecture, and design prototype during the portal development, ensuring transparency and reducing quality-related risks. We then incorporate your patient portal seamlessly into your digital health environment.