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Agentic automation & RPA services
Services we offer
We provide a wide range of services to help companies achieve tangible business value from their agentic and RPA solutions.
Consulting
Our consulting services are aimed at helping companies efficiently streamline their processes with the help of agentic automation or traditional RPA technology. We thoroughly assess existing workflows and formulate a tailored automation strategy, deliver a PoC to verify the solution’s concept, and guide teams through its development and implementation into IT ecosystems.
Automation solutions implementation
We handle the end-to-end delivery of adaptable and autonomous business process automation. Our team conceptualizes tailored agentic or RPA solutions that meet companies’ unique business needs, builds them using market-leading low-code platforms, conducts thorough reliability and compliance testing, and deploys them to the target environment, integrating with required business software and providing comprehensive end-user training.
Process automation migration
We move existing processes from legacy tools and environments to platforms with more advanced capabilities to help companies scale automation and achieve cost savings. Our specialists uncover issues with the existing platform and determine opportunities for improvement, choose a suitable platform for RPA or agentic automation, and use them to rebuild automation workflows, ensuring their function as expected through rigorous testing and conducting a safe switchover with minimal downtime.
Agentic RPA automation maintenance
We provide a post-deployment hypercare managed service option, as well as long-term monitoring, support, and fine-tuning of both RPA tools and agentic solutions, optimizing them based on user feedback, quickly troubleshooting emerging issues, and scaling or modifying automation workflows in line with changing business needs.
Want to reap the benefits of RPA and agentic process automation?
4x
faster candidate processing
RPA for a logistics company
Itransition's RPA team automated three business processes for a logistics company, helping it with around 800 orders daily. As a result, the RPA bot could process CMR notes, streamline data transfer, and conduct brief checkups of databases.
RPA PoC for human resources
We developed an RPA bot to automate new candidates' data entry to the HRM system. The implementation of RPA allowed HR specialists to ensure 100% accurate candidate processing and a 32% reduction in human interaction.
1.5x
faster carrier status updates
Carrier management automation
A global returns management company working with 200+ carrier partners turned to Itransition to streamline their carrier status update process. We implemented an RPA solution that automatically updates carriers’ availability based on the XLS file sent to the bot by an account manager.
65
person-hours/week saved
Data extraction bot
Itransition delivered a custom RPA solution for an international research corporation that needed to parse and aggregate customer, order, and transaction data from hundreds of PDF files a day. The bot performs 12x faster than humans, retaining high data accuracy.
Agentic automation & RPA across industries & business functions
We deliver process automation solutions tailored to various business departments and industry-specific case studies, enabling organizations to be more agile and free up their workforce’s time for higher-value and creative tasks.
By industry
RPA in banking RPA in finance RPA in healthcare RPA in automotive RPA in real estate RPA in insurance RPA in manufacturing RPA in logistics
RPA in retail
RPA in IT
RPA in education
RPA in telecom
By department
Finance & accounting
We provide agentic automation tools and RPA bots for financial departments, helping minimize human errors, ensure regulatory compliance, and accelerate reporting, allowing the staff to focus on strategic planning and other value-adding tasks.
- Invoice processing and reconciliations
- Handling of routine journal entries, ledger updates, and accounting report generation
- Employee work hours data collection and validation, salaries and taxes calculation, and payslips generation
HR
We use agentic and rule-based automation to help streamline high-volume tasks across the entire employee lifecycle, from recruitment and employee management to offboarding, reducing administrative burden on HR specialists and improving employee satisfaction and retention.
- Resume screening and interview scheduling
- Payroll calculation while taking into account deductions, bonuses, and taxes
- Benefits enrollment and eligibility checks processing
- Employee records management and update
Supply chain
We help companies increase the efficiency, resilience, and agility of their supply chain operations by implementing agentic process automation solutions and RPA bots that orchestrate both routine and unconventional tasks and provide specialists with better process visibility.
- Order information validation and management
- Real-time stock levels tracking across warehouses and reordering automation
- Shipment tracking and delivery information update in ERP and other business systems
- Quotes and invoices processing and reconciliation scheduling
Customer support
We deliver agentic RPA solutions tailored to handling routine customer interactions and support tasks of different complexity and scope, helping streamline case resolution and increase client satisfaction while reducing human agents’ manual effort.
- Support tickets triage and routing to appropriate agents
- Responding to standard or simple customer queries across different communication channels
- Suggestion of customer inquiry responses
- Customer data verification, updating, and syncing
- Customer feedback collection, categorization, and summarization
IT
We enable autonomous handling of routine IT operation tasks as well as complex, judgment-based tasks that require contextual analysis, ensuring efficient orchestration of the company’s IT workflows and reducing the burden on IT teams.
- Servers, applications, and network status monitoring and issues alerting
- Automated software provisioning, configuring, and deployment
- IT ecosystem monitoring for security threats, security alerts handling and escalation to IT teams, and incident reports generation
- Handling of routine user requests (account creation, password resets, etc.)
Want to increase your operational efficiency with tailored automation solutions?
Our process automation roadmap
We handle the delivery of agentic automation and RPA solutions end-to-end, from identifying use cases and analyzing requirements to smooth solution creation, testing, and post-rollout support.
1
Analysis
- Automation needs analysis
- Determining and prioritizing processes for automation
- Functional and non-functional requirements gathering
2
Design
- End-to-end process mining and mapping
- Defining steps for attended and unattended automation
- Creation of the solution’s architecture
- Automation platform and technologies selection
- Creation of a project scope, timeline, and budget
3
Development
- Development and deployment of a pilot automation solution for selected business operations and gathering of user feedback
- Creation of the full-fledged automation solution
- Conducting acceptance testing, including automated tests
- Collecting user feedback and identifying areas for the solution’s improvement
4
Delivery
- Automation solution’s deployment to the target environment
- Legacy workflow optimization
- Integration with existing systems
- User onboarding and training
5
Support & adjustment
- Post-launch hypercare and monitoring
- On-demand solution’s performance improvement
- Updates and patches delivery
- Solution’s regulatory compliance maintenance
Automation platforms we work with
Itransition works with market-leading agentic automation platforms UiPath and Microsoft Power Automate, offering to automate companies’ selected workflows using the most suitable tools and capabilities.
A UiPath Recognized Business Partner, we use the platform’s low-code bot and agent development capabilities, built-in AI tools, and intelligent document processing features to deliver scalable and ISO/IEC 42001:2023-compliant solutions that integrate LLM-driven capabilities with traditional RPA for intelligent process automation of both simple tasks and complex, dynamic workflows.
A Microsoft Solutions Partner, we use Power Automate together with Azure automation services and Copilot to build tailored end-to-end workflow automation solutions for various industries. Our experts combine capabilities of various Microsoft tools to deliver agentic and RPA solutions that autonomously process documents, generate content, and manage data, as well as seamlessly integrate with the Microsoft business applications ecosystems.
Our agentic automation & RPA Center of Excellence
We have a dedicated Center of Excellence (CoE) initiative to run advanced R&D activities and accumulate RPA and agentic automation expertise and best practices. Experts involved in the CoE continuously improve their RPA bot and AI agent development skills to deliver high-quality, secure, and compliant solutions to our clients and help our company maintain partnerships with leading intelligent automation providers. The scope of our CoE activities includes:
- Accumulating RPA and agentic automation expertise
- Training specialists for UiPath and Microsoft Power Automate certifications
- Researching new process automation technologies and accumulating domain knowledge
- Developing PoCs and reusable components
Our approach to building agentic automation & RPA solutions
We create reliable, intelligent, and adaptable intelligent automation solutions that can handle various simple and more complex tasks and accelerate companies’ digital transformation.
Key characteristics of our automation solutions
Transparent
Every action taken by our automation solutions is recorded into detailed audit trails, giving you full visibility into their operation.
Non-invasive
Our solutions interact primarily with the presentation layer of business solutions and don’t disrupt their operation or the underlying workflows.
Scalable
Our agentic RPA solutions seamlessly scale up to handle the increasing number, volume, and complexity of tasks.
Secure
Our intelligent automation solutions incorporate robust security and data governance features aligned with international standards like ISO/IEC 42001:2023, which ensures responsible artificial intelligence use and data protection.
Automation models we offer
Unattended automation | Attended automation | Hybrid automation | |
|---|---|---|---|
Overview | Triggered by events or schedules, these solutions perform complex and highly repetitive tasks without the need for human intervention, autonomously handling exceptions, requesting additional information, and seeking employee approval for high-risk actions. | Attended automation solutions need to be triggered intentionally to handle small, separate tasks and operate on the users’ PC or virtual machines in the background without interrupting their work. The agentic layers of these solutions provide the bot with contextual help or decision-making support. | These solutions combine unattended automation mechanisms and attended software robots and are most suitable for long processes involving both high-volume tasks that can be handled autonomously and workflows whose execution requires human supervision. |
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