Hospital management software:
a complete overview & real-world examples

CRM solutions help healthcare providers consolidate non-medical patient data, including their personal information, appointment history, and interactions with support and sales agents across various channels, to better understand their preferences, offer them more relevant services, and ensure personalized communication.

• Consolidation and storage of patient information (excluding medical data)
• Sales and marketing processes management
• Communication history logging
• Patient data analytics

Appointment scheduling

The appointment management module allows hospitals to coordinate patients’ visits and doctors’ schedules and enable swift and conflict-free medical appointment management.

• Automated specialist availability monitoring
• Appointment booking and status information tracking
• Appointment notifications
• Waitlist and queue management

Patient management

This module streamlines various clinical and administrative operations related to patient care, enhancing healthcare providers’ efficiency and overall patient experience.

• Patient registration
• Management of patient admission, discharge, and transfer (ADT) activities
• EMR integration
• Medication management

Software for inventory management helps healthcare providers track inventory levels and streamline procurement at different facilities to minimize stockouts, ensuring uninterrupted provision of healthcare services and procedures.

• Medical supplies availability monitoring
• Expiration date tracking
• Periodic Automatic Replacement (PAR) level management
• Inventory restocking automation
• Asset tracking with IoMT (RFID tags, sensors)

Laboratory information management software solutions (LIMS) help healthcare professionals streamline hospital lab’s administrative workflows, including test scheduling and recording and dissemination of information on the tests performed.

• Test ordering and sample tracking
• Results processing
• Lab supplies management
• Test results storage

This hospital management module assists medical staff with in-hospital pharmacy administration and the centralization of electronic prescriptions to simplify medication reconciliation and prevent medication errors.

• Automated medication dispensation
• E-prescription verification
• Stock management
• Drug demand forecasting

Facility management

Medical staff management

Human resources management tools facilitate tasks like recruitment, attendance tracking, and performance and payroll management, helping properly organize and allocate the workforce.

• Shifts scheduling
• Performance metrics assessment
• Integration with time tracking and attendance systems
• Employee training

Financial management

Financial modules help monitor the institution’s income and expenses, as well as manage tax payments, medical billing, and insurance claims, assisting the finance team with routine budget and payroll management, financial strategy creation, and service pricing decision-making.

• Accounting and taxation
• Revenue cycle management
• Payroll management
• Invoice issuance
• Claim processing and insurance verification automation

Hospital analytics and reporting software processes information collected from across different departments and presents insights from it in the form of user-friendly charts and dashboards to help clinicians make informed decisions and share data with other specialists.

• Visualizing patient disease progression trends
• Analyzing treatment effectiveness
• Measuring hospital financial and operational performance
• Calculating hospital efficiency indicators, including average length of stay, cost per discharge, and time to service