Retail CRM

Retail CRM

Retail CRM software for connected teams

We develop retail CRM solutions that connect sales, marketing and service teams via one integrated platform and create ideal conditions for collaboration and higher productivity across offline and digital channels.


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CRM solutions for omnichannel retail

Sales automation

We make sure your retail CRM gives access to real-time cross-channel data on customers and their orders, automates sales operations to let your associates drop time-consuming tasks, and enables intelligent upselling and cross-selling.

Ecommerce platforms

Social commerce

Online marketplaces

Brick-and- mortar stores

Retail CRM

Get your retail CRM from Itransition

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We will build your retail CRM with customer-centricity in mind, giving you the tools to win new customers, increase retention rates, and earn loyalty.

Customer experience management
Create comprehensive customer profiles with automated customer information aggregation, prioritization, and categorization based on preferences, loyalty program levels, purchasing patterns, and cross-platform activities. Get a 360-degree view of customers or zoom in on segments, personas, or individual profiles.
Sales and marketing management
Overview your loyalty program members, manage all campaigns simultaneously and track their performance, streamline assignment of bonuses, discounts, or special offers, generate personalized promotions, and more.
Service management
Follow customer journeys, get insights into customer behavior patterns, measure customer success, and identify opportunities with data-rich analytic dashboards and integrated data visualization tools.

We’re certified CRM consultants

Itransition is an official partner of the following industry-leading CRM technology providers, and we are ready to offer our authorized expertise to create best-in-class retail CRM systems on top of these platforms.

We’re certified CRM consultants

Itransition is a Salesforce Registered Partner and has a dedicated team of Salesforce consultants, developers, and admins who have been delivering Salesforce-based solutions for more than a decade. Get your Salesforce retail CRM with the following capabilities:

  • A central customer data hub
  • Leads, opportunities and contacts management
  • Customer journey analytics
  • Personalized marketing campaigns
  • Loyalty management
  • AI-powered automation
  • Self-service options

Itransition is a certified Pega consultant developing retail-focused solutions on top of the Pega CRM suite. With this platform, we enable the following:

  • A single source of truth based on relevant data sources
  • Automated sales, marketing and service management
  • Integration of critical retail systems, e.g. POS and ERP
  • AI-powered customer engagement

Itransition is an Odoo Ready Partner tailoring this powerful process automation platform to the requirements of various industries, retail included. Get an Odoo-based retail CRM implemented by Itransition for:

  • Lead and opportunity tracking
  • Marketing, service and sales workflow automation
  • Real-time collaboration
  • Experience analytics
  • Self-service portals

Looking for a reliable CRM consulting partner?

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More retail solutions

Our retail development expertise is not limited to CRM only. We can offer full-scale commerce development and deliver bespoke solutions built around your business needs.

SAP Commerce

As a recognized SAP Partner, Itransition can build your commerce ecosystem on top of the SAP Commerce platform for delivering truly customer-centric and omnichannel experiences.

Digital commerce

Digital commerce

Our team can build connected ecommerce platforms for delivering seamless customer experiences across multiple channels and streamlining critical ecommerce operations, from supply chain and order management to marketing and sales.

Retail CRM: custom development

Itransition offers retail CRM consulting and provides the entire set of CRM development services to assist you in accelerating retail transformation in the digital-first world.

Custom CRM

We can develop a retail CRM platform around your unique business processes. Our CRM for retail stores will help you run your offline or online business and connect in-store and digital touchpoints.

We integrate intelligent RPA bots into CRM workflows to automate data management tasks, minimize manual data processing, and accelerate reporting so that your teams could spend more time with customers, not dashboards.

Mobile CRM

We can build a mobile CRM to let your employees work from anywhere. We can add smart filters for sorting by the most relevant information for particular roles, for instance, sales assistants or field workers.

We integrate CRM with business intelligence and customize dashboards to let you track performance in real time, see trends and patterns, get custom reports, and forecast demand to make truly data-driven decisions.