From small businesses to enterprise-level brands, from standalone modules to complete customer experience management (CXM) ecosystems, Itransition creates turnkey solutions to cover every stage of the CXM cycle.
1 Data collection
2 CX analysis
4 Customer support
Itransition’s developers configure and customize Salesforce products to enable an omnichannel approach to marketing, sales, commerce, and customer service.
An SAP Silver Partner, Itransition implements and customizes the SAP CX suite to create truly customer-first business development platforms.
Access to a unified customer data pool is a key enabler for truly customer-centric companies. Itransition automates cross-channel collection and unification of online and offline customer data on past experiences, transactions, behavioral patterns, and real-time actions as they happen.
We apply automated cross-channel feedback collection to source structured and unstructured data and unlock trends, patterns, spikes in sentiment, and conversation drivers, as well as to detect deviations and issues. Itransition’s customer experience experts leverage machine learning capabilities to harness structured and unstructured data:
By connecting multiple data sources to our BI solutions, we can help you segment customers, better understand their journeys, analyze sentiment, and successfully predict customer behavior.
Our customer experience solutions ensure seamless personalized interactions between customers and support reps across all touchpoints.
We leverage customer experience technologies for processing data in real time and delivering the next best action for each use case. It can help you provide truly connected experiences via all the support channels preferred by your customers.
We design and implement automated scenarios for addressing customer requests and build workflows for tracking issues with automatic escalations and alerts.
As customer experience directly correlates with service quality, we deliver solutions to monitor, analyze and optimize employee performance.
As one of the specialized customer experience consulting firms, Itransition helps commercial and non-profit companies alike find their way around dozens of tools and deliver a future-proof strategy based on a lean tech stack. To support your company’s pivot to customer centricity, we provide more ancillary services:
To help you build a borderless organization, we will refactor your legacy systems, moving them to a cloud environment as needed, and keeping your migrated data intact.
When internal data sources and capabilities are not enough, we assist in building a well-integrated network of third-party services and products, ensuring their interoperability and native operation within your digital infrastructure.
We assist businesses in onboarding AI & ML to bring more efficiency through process automation, drive personalization based on intelligent data models, and enhance customer service and engagement with NLP-based channels.
Explore how customer experience technology can help you fully digitize customer journeys and build customer loyalty amidst the crisis.
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