From small businesses to enterprise-level brands, from standalone modules to complete customer experience management (CXM) ecosystems, Itransition creates turnkey solutions to cover every stage of the CXM cycle.
1 Data collection
2 CX analysis
4 Customer support
Itransition’s developers configure and customize Salesforce products to enable an omnichannel approach to marketing, sales, commerce, and customer service.
An SAP Silver Partner, Itransition implements and customizes the SAP CX suite to create truly customer-first business development platforms.
Access to a unified customer data pool is a key enabler for truly customer-centric companies. Itransition automates cross-channel collection and unification of online and offline customer data on past experiences, transactions, behavioral patterns, and real-time actions as they happen.
We apply automated cross-channel feedback collection to source structured and unstructured data and unlock trends, patterns, spikes in sentiment, and conversation drivers, as well as to detect deviations and issues. Itransition’s customer experience experts leverage machine learning capabilities to harness structured and unstructured data:
Email and website surveys
Feedback collected via internal and third-party systems
Customer location data
Social media conversations
Customer support inquiries
Product reviews on third-party websites
Sales agents’ notes
By connecting multiple data sources to our BI solutions, we can help you segment customers, better understand their journeys, analyze sentiment, and successfully predict customer behavior.
With unified data and built-in analytics, our solutions help get a deeper view of your customers and bolster your service with experiences tailored to individuals, not personas.
We employ RPA and IPA for content management and personalization, to ensure content is consistent and dynamically rendered across channels and devices based on the context.
Our customer experience solutions ensure seamless personalized interactions between customers and support reps across all touchpoints.
We leverage customer experience technologies for processing data in real time and delivering the next best action for each use case. It can help you provide truly connected experiences via all the support channels preferred by your customers.
Integrated customer support
Social channels, web chat, click-to-call, phone, email, messengers
Voice-first interactions, virtual assistants, self-service customer portals, beacons
We design and implement automated scenarios for addressing customer requests and build workflows for tracking issues with automatic escalations and alerts.
As customer experience directly correlates with service quality, we deliver solutions to monitor, analyze and optimize employee performance.
As one of the specialized customer experience consulting firms, Itransition helps commercial and non-profit companies alike find their way around dozens of tools and deliver a future-proof strategy based on a lean tech stack. To support your company’s pivot to customer centricity, we provide more ancillary services:
Explore how customer experience technology can help you fully digitize customer journeys and build customer loyalty amidst the crisis.
Learn about Salesforce CRM implementation that helped a large real estate company increase their sales by 15% and shorten their sales cycle by 10%.
Learn how to optimize your ecommerce web store to meet the evolved needs of digitally-savvy customers.
Find out how Itransition optimized a Salesforce-based system for a construction company and boosted the system usage by 30%.
In this article, we look at GDPR solutions from SAP Customer Experience: the GDPR Toolkit from Gigya and SAP Hybris Commerce 6.6. Read more.
Learn how Itransition’s customized Salesforce CRM has brought a US insurance buyout agency 54% more leads.
Find out why you need to prioritize customer service automation and learn where to start your automation journey.