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Microsoft Dynamics 365 Partner in the UK

A reliable UK Microsoft Dynamics 365 partner, Itransition delivers comprehensive Dynamics 365-powered solutions to streamline your business operations, improve customer satisfaction, and enhance decision-making. Providing end-to-end Dynamics 365 services from business analysis and implementation planning to post-launch maintenance and support, we design and deploy Dynamics 365 ERP and CRM solutions aligned with your unique business processes and needs.

30+

certified Dynamics 365 functional and solution architects

35+

certified Dynamics 365 developers and technical experts

7

years

average Dynamics 365 experience

Our Dynamics 365 services

Our Dynamics 365 services

Consulting

We offer strategic guidance through all types of Dynamics 365 projects, ensuring that the delivered solutions drive business process efficiency and bring long-term business value. Our team provides support through all project stages from business analysis, feature mapping, and choosing licensing options to change management, end-user training, and post-go-live support.

Implementation

Our team implements bespoke Dynamics 365 solutions based on a single Dynamics 365 application or a set of suitable modules, ensuring the platform is fully aligned with your business needs through configurations and customizations and seamlessly integrating it with your existing business environment.

Integration

We integrate your Dynamics 365 platform with other solutions from the Microsoft ecosystem, including Microsoft 365 products, Azure services, and Microsoft Power Platform-based apps (Power Apps, Power BI, and Power Automate), as well as third-party apps and services. These integrations help businesses automate data flows across the company, maximise business process visibility, and streamline cross-department cooperation.

Customisation

Our team extends the functionality of Dynamics 365 products, offering a wide range of platform customisation options from out-of-the-box configurations to developing additional apps and modules from scratch. We ensure the platforms are fully tailored to the company’s specific needs, helping unlock greater value from Dynamics 365 investment.

Migration

Our team assists companies with business data migration from legacy systems to Dynamics 365 or transferring data from the on-premises Dynamics solutions to cloud-based environments. We cover all stages of these projects, ensuring secure data transition, as well as its accuracy and consistency, while minimizing operational disruptions risks.

Support

Our team provides ongoing support and maintenance services to ensure that your Dynamics 365 solution operates seamlessly and efficiently and remains fully compatible with regular Microsoft software updates.

Partner with Microsoft Dynamics 365 experts from the UK

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Our UK Dynamics 365
presence

With a dedicated office in London and hands-on experience working with UK-based companies, we maintain an active presence in the United Kingdom, which ensures more productive engagement with local clients.

  • Strong understanding of the UK market and operational environment
  • Strong familiarity with UK compliance and data protection requirements
  • In-person cooperation options, with flexible on-site support for critical project phases
  • Rapid response to evolving project needs and business priorities
  • Efficient communication within UK business hours

Success stories

30%

faster sales cycles

19%

more deals closed

35%

increase in customer support team efficiency
Centralised customer engagement platform for a medical equipment manufacturer & distributor

We implemented a comprehensive CRM platform based on Microsoft Dynamics 365 Sales, Customer Service, and Field Service applications for a medical technology company. The solution ensured faster response times, improved operational efficiency, and consistent customer experience through AI-driven automation, omnichannel customer support, and mobile access capabilities.

28%

order processing time reduction

50%

faster order dispatch

25%

fewer delivery errors

9 months

to ensure successful migration to a new ERP system
Dynamics 365 integration & implementation services for an accessories conglomerate

Our team supported the client as a Dynamics 365 implementation consulting and integration partner in transitioning from a legacy ERP system to a future-proof cloud platform. Our specialists performed a comprehensive business processes analysis and oversaw Dynamics 365 implementation completed by third–party providers. In addition, we ensured the solution’s integration with the customer’s existing systems, enabling greater operational efficiency, scalability, and business agility.

15h

per week saved on admin tasks

10 months

to reach 100% return on investment

18%

more closed deals

25%

sales cycle acceleration
Dynamics 365 CRM solution for a special equipment dealer

We delivered a customised Microsoft Dynamics 365 Sales solution that covers the core CRM business processes for an official dealer and service partner of major construction and special equipment brands. As a result, the updated platform helped accelerate sales cycles, reduce response time, automate routine, time-consuming sales team tasks, and improve forecasting, reporting, and business agility.

30%

increase in operational efficiency

95%

user adoption rate achieved within three months

100%

compliance with African regulatory requirements and IFRS standards
Digital transformation for a food manufacturer & distributor

Our team deployed a comprehensive, scalable ERP solution based on Microsoft Dynamics 365 Finance and Supply Chain Management applications to unify and streamline business operations and ensure compliance with a complex regulatory landscape for the agri-food sector. The new platform enabled greater business process transparency, faster, more informed decision-making, and increased operational efficiency.

40%

increase in technician efficiency

35%

faster issue resolution

40%

decrease in missed appointments

4 months

from initial analysis through to go-live
Dynamics 365 Field Service solution for a manufacturer & supplier of medical equipment

We introduced a Dynamics 365-based field service platform, enabling AI-driven technician scheduling, proactive equipment maintenance, and real-time technician collaboration, as well as mobile and offline platform accessibility for a client operating in the healthcare industry. As a result, the solution enabled the company to enhance transparency across service operations, reduce dispatchers' and technicians' manual effort, and improve the company’s operational efficiency.

Get end-to-end support for your Dynamics 365 implementation

Turn to Itransition

Dynamics 365 applications we implement

With advanced data analysis, audience segmentation, and customer journey orchestration capabilities, Dynamics 365 Customer Insights allows businesses to create personalised marketing campaigns, boost customer engagement and conversions, and improve customer loyalty.

This Dynamics 365 application offers tools for lead and opportunity management, sales performance tracking, and visibility into customer data, enabling sales teams to build strong customer relationships, accelerate sales cycles, and close more deals.

Dynamics 365 Customer Service helps businesses improve case resolution speed and quality and foster positive relationships with customers with the help of unified customer profiles and interaction history, intelligent case management tools, self-service options, and AI-powered automation of repetitive support team workflows.

Dynamics 365 Contact Center offers businesses robust AI-automation, chatbots, and smart case routing tools to seamlessly manage multi-channel customer interactions from a single workspace, ensuring efficient and consistent inquiry handling.

With mobile capabilities and AI-powered automation tools for onsite service teams, Dynamics 365 Field Service streamlines work order management, including technician scheduling, visit planning, and onsite task execution, to ensure onsite teams’ productivity and customer satisfaction.

Dynamics 365 Supply Chain Management provides businesses with a comprehensive toolset for achieving real-time visibility and control over their supply chains with tools for managing order fulfillment, inventory, warehouse, and logistics operations.

Specifically designed to meet the needs of retail businesses, Dynamics 365 Commerce allows businesses to personalise customer experiences and streamline in-store and ecommerce operations by consolidating customer data and automating back-office retail workflows.

Dynamics 365 Finance offers robust functionality for creating a holistic view of the company’s financial state, streamlining various accounting and financial management operations, and providing valuable insights to ensure informed financial decision-making.

Supporting core HR processes, including employee data management, attendance tracking, benefits administration, and performance management, Dynamics 365 Human Resources empowers HR specialists to enhance employee experiences, create more productive workplaces, and drive employee retention and success.

Dynamics 365 Project Operations allows businesses to connect sales, project delivery, and finance within a single platform for managing project-based business processes, including project planning, resource allocation, time and budget tracking, and financial management.

Dynamics 365 Business Central is an all-in-one ERP solution for small and mid-sized businesses, unifying and streamlining core business operations, including finance, sales, purchasing, inventory, and project management, enabling real-time visibility into company performance, improved decision-making, and operational flexibility.

About Itransition

Microsoft Solutions Partner since 2008

25+ years of experience in enterprise software development

300+ Microsoft certifications

Internal Microsoft Centers of Excellence

250+ Microsoft projects completed

Recognized by Gartner, Forrester, Zinnov Zones, Everest Group, and other reputable companies

Solid experience in software development

With 25+ years of delivering software development services and 150+ successfully implemented CRM and ERP projects, we can go beyond standard platform implementation, designing tailored customisations and integrations that align with unique business requirements.

Service quality & data security

We adhere to official Microsoft project implementation methodology, recommendations, and best practices, including Success by Design framework. Moreover, our project workflows are aligned with ISO 9001 and ISO 27001 standards, which ensures the high quality of delivered solutions and safety of the project development environment and data assets.

Flexible cooperation options

We offer various collaboration models to ensure our services fit the needs of your Dynamics 365 project, allowing companies to choose from full project outsourcing with our team fully managing the project, a dedicated team working alongside your internal or outsourced specialists, or staff augmentation with individual experts from Itransition joining your project.

Hands-on industry expertise

With rich experience and proven track record in 20+ industries, including healthcare, retail, manufacturing, real estate, automotive, logistics, finance, insurance, telecom, and more, we deliver end-to-end Dynamics 365 solutions aligned with the unique business challenges, regulations, and industry-specific best practices.

FAQs

Hiring a UK-based implementation partner offers a wide range of advantages for a local business, including broad expertise in UK regulations (GDPR, tax laws, etc.), familiarity with local reporting standards, and timezone-friendly support. Turning to local Dynamics 365 experts, UK companies can also reduce solution delivery risks, optimise collaboration processes, and ensure more predictable and successful project outcomes.

When choosing a Microsoft Dynamics 365 partner, evaluate vendors based on the following criteria:

  • UK regulatory and business environment understanding
  • Microsoft certifications and recognitions
  • Industry expertise
  • Available UK-based case studies
  • Service scope
  • Post-implementation support and managed service options

The cost of implementing Dynamics 365 solutions are determined by various factors, including the number of Dynamics 365 business applications deployed, selected licensing options, and customisations and integrations scope among the key ones.

On average, implementing Microsoft Dynamics 365 Business Central (previously known as Dynamics 365 NAV) for small and mid-market businesses can cost £10,000-£100,000, while implementing complex ERP solutions on top of the Dynamics 365 Finance, Supply Chain Management, or Project Operations modules for larger enterprises can cost £150,000-£3,000,000.

Implementing Dynamics 365 CRM applications based on Dynamics 365 Sales, Customer Service, Field Service, and Customer Insights typically ranges from £15,000-£200,000, depending on the implementation scope, number of end users, and overall platform complexity.

To get a more precise pricing estimate for your project, feel free to discuss it with our Microsoft consultants.

Microsoft Dynamics 365 implementation typically takes from 1-3 months for a small-scale Business Central implementation for SMBs to up to 12 months for a large enterprise deployment. The timeline depends on several factors, including project complexity, the number of custom solutions and additional integrations delivered, data migration volumes, the degree of user training required, and overall complexity of your organisational structure.

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