Services
SERVICES
SOLUTIONS
TECHNOLOGIES
Industries
Insights
TRENDING TOPICS
INDUSTRY-RELATED TOPICS
OUR EXPERTS
May 7, 2026
Dynamics 365 offers dedicated functionality and an industry-specific data model for managing and optimizing manufacturing processes, available via its Supply Chain Management and Business Central solutions. To support manufacturing workflows of different complexity levels, Dynamics 365 offers two distinct solutions. Microsoft Dynamics 365 Business Central is designed for manufacturing scenarios typical for small and mid-sized businesses, while Dynamics 365 Supply Chain Management supports complex, high-volume production processes spanning discrete, process, and lean manufacturing across multiple facilities and global supply chains.
Production planning | Both solutions provide features for generating accurate demand forecasts, planning material and resource needs, and creating optimized production schedules aligned with the available resources and capacity to reduce lead times and prevent production bottlenecks. In particular, Dynamics 365 Supply Chain Management offers advanced material resource planning and shop floor control capabilities for large-scale operations, while Dynamics 365 Business Central provides a smaller scope of features for leaner, simpler workflows. |
|---|---|
Procurement management | Dynamics 365 Supply Chain Management offers functionality for creating and approving purchase requisitions, selecting suppliers based on their past performance and risk assessments, while both solutions allow manufacturers to create purchase orders, choose optimal price offers based on pre-defined policies, and automatically or manually confirm product receipt. In addition, Dynamics 365 Supply Chain Management provides a vendor management portal that allows manufacturers to quickly onboard vendors and seamlessly and securely collaborate with them. |
Inventory management | Dynamics 365 offers dedicated functionality for tracking raw materials, work-in-progress, and finished goods, with the Supply Chain Management Module allowing real-time inventory monitoring across multiple locations, as well as automatic reservation and allocation of materials for production orders. Beyond that, both Dynamics 365 Business Central and Supply Chain Management allow manufacturers to determine safety stock levels to prevent shortages and calculate the inventory value for financial reporting. |
Production & shop floor control | With the help of Dynamics 365, manufacturers can track key production metrics in near real-time, including start and completion of jobs by workers, quantities of produced or scrapped goods, and materials consumed, to optimize the production process in case of deviations from the plan. |
Quality & compliance tracking | Dynamics 365 streamlines quality management with capabilities for optimizing the material and product testing process, managing corrective and preventive actions for detected quality issues, and creating certificates of analysis, while helping manufacturers ensure high product quality and demonstrate compliance with applicable regulations. |
Warehouse management | Using Dynamics 365, manufacturers can efficiently manage picking, packing, and shipping processes, optimize storage space, automate replenishment, and coordinate inter-warehouse movements and freight staging, ensuring smooth material flow and on-time order fulfillment. The Supply Chain Management application provides advanced features for handling complex, enterprise-scale warehousing scenarios, with Business Central offering a basic, lightweight version for simpler operations. |
Asset management | Dynamics 365 Supply Chain Management offers features for managing asset lifecycles and optimizing equipment maintenance and repair operations. Using this tool, manufacturers can generate insights from IoT asset sensors to plan predictive maintenance, automate the creation of maintenance work orders, maintain optimal spare parts levels, and provide maintenance teams with visual work instructions for safe task execution. |
Microsoft Dynamics 365 also offers a range of products that manufacturing businesses can use to streamline back-to-front office operations.
Dynamics 365 helps manufacturers automate routine financial management tasks and gain real-time insights into the enterprise’s financial performance.
Dynamics 365 Business Central (core functionality)
Dynamics 365 Supply Chain Management (limited functionality)
Dynamics 365 Finance (advanced finance management functionality)
Dynamics 365 Project Operations (advanced project management functionality)
Sales and marketing teams at manufacturing companies can increase sales pipeline visibility, better capture cross-selling and upselling opportunities, and increase lead-to-customer conversion rates using Dynamics 365.
Dynamics 365 Business Central (core functionality)
Dynamics 365 Supply Chain Management (core functionality)
Dynamics 365 Sales (advanced functionality)
Dynamics 365 provides a module to help manufacturers automate critical HR processes, from recruitment to employee development, and streamline routine HR tasks.
Dynamics 365 Human Resources
With Dynamics 365, customer service teams at manufacturing enterprises can deliver personalized support across multiple channels, accelerate issue resolution, and foster strong, long-term relationships with customers.
Dynamics 365 Customer Service
Dynamics 365 adopters can choose one or several apps to fit their needs and customize the standard functionality, further aligning their solution with their manufacturing workflows.
Using this full-scale ERP platform, small and mid-sized manufacturers can automate key business processes across supply chain, finance, sales, and marketing and gain complete visibility into their operations company-wide.
This module enables manufacturers to streamline supply chain planning, order, procurement, production, and warehouse management to better respond to customer demand changes and improve supply chain resilience.
Manufacturers use Dynamics 365 Finance to automate key financial management processes, achieving more accurate budgeting and cash flow forecasting, faster financial closes, and improved regulatory compliance across global operations.
Using Dynamics 365 Sales, manufacturers can streamline the sales pipeline to close deals faster and improve sales outcomes with data-driven customer insights.
With Dynamics 365 Customer Insights, manufacturers can get a unified view of leads and customers to create personalized customer experiences and maximize the effectiveness of marketing campaigns.
This product facilitates management of project-based work like engineer-to-order manufacturing and enhances team productivity, enabling manufacturers to deliver projects on time and within budget.
Manufacturers leverage Dynamics 365 Field Service to optimize on-site and remote service operations, boost technicians’ efficiency, and minimize equipment downtime.
Relying on our Microsoft expertise and experience in delivering manufacturing solutions, particularly CRM and ERP systems, we help manufacturers seamlessly implement tailored Dynamics 365 solutions into their digital ecosystems and ensure its stable operation over time.
We implement solutions based on a best-fit combination of Dynamics 365 apps to address your unique business needs, performing necessary platform configurations and customizations, integrating the solution into your IT environment, and migrating data from legacy systems if needed.
Our developers integrate your Dynamics 365 solution with other Microsoft applications via pre-built connectors and build custom integration solutions to connect third-party tools and services.
We analyze your manufacturing and business processes to conceptualize your future Dynamics 365 solution, select an optimal licensing plan, calculate an optimal TCO, and help you adopt the solution, overseeing technical and business aspects of the implementation process.
Our team offers ongoing maintenance and support services, monitoring and optimizing the performance of your Dynamics 365 solution, upgrading it with new features and enhancements, and providing troubleshooting and user support.
As a certified Microsoft partner, we have deep expertise and hands-on experience in delivering tailored solutions based on Microsoft products. In addition, we can utilize partner-exclusive developer tools and resources, get assistance from Microsoft specialists to support complex implementation projects, and ensure our clients benefit from the latest platform updates and most current licensing options.
With over 10 years of delivering platform-based and bespoke CRM and ERP solutions, we help companies achieve maximum value and cost-efficiency from their Dynamics 365 implementation through balancing the platform’s out-of-the-box capabilities with custom-built features, advising you on the best data governance practices, and facilitating user adoption through tailored change management and training activities.
We combine our time-tested software implementation approaches with Microsoft’s Success by Design framework, code consistency and accurate code review guidelines, and ERP/CRM implementation best practices to ensure successful project outcomes.
The platform centralizes siloed data from production, inventory control, finance, and sales departments, providing a complete, real-time view of operations through customizable dashboards. This enables manufacturers to anticipate production bottlenecks, optimize resource allocation, and make more informed decisions across the enterprise.
Using Dynamics 365, employees across shop floor, warehouse, and office teams can automate time-consuming tasks, reduce manual errors, enhance decision-making with actionable insights, and collaborate more efficiently.
Dynamics 365 adopters can reduce unplanned equipment downtime, prevent project budget overruns, lower scrap rates, and optimize stock levels, achieving greater cost control and significant savings across production and operational expenses.
Manufacturers can use the extensive Dynamics 365 toolkit to make interactions with customers highly personalized and align production with actual demand to meet customers’ expectations, increasing their satisfaction and loyalty.
By connecting production, inventory, and sales operations, Dynamics 365 enables manufacturers to better align their activities with sales trends and respond faster to shifts in market demand.
With its combination of specialized features for manufacturers and general business management functionality, Dynamics 365 serves as a comprehensive platform that unifies all key processes at a manufacturing plant and boosts operational efficiency. What’s more, the platform’s ample configuration and customization capabilities allow manufacturers to achieve precise alignment of the production, operational, and administrative workflows and processes with their unique business needs.
To take full advantage of the platform and implement a scalable Dynamics 365 solution with minimum disruption to business operations, consider partnering with an experienced Microsoft solution provider like Itransition.
The cost of implementing a Dynamics 365-based solution for the manufacturing industry varies from project to project, influenced by multiple factors like the number of modules to be implemented, customization scope required, the number and complexity of integrations with other systems, and data volumes to be migrated. Contact our Dynamics 365 experts to receive an accurate estimate for your particular case.
Microsoft offers subscription-based pricing with per-user per-month licenses available across Professional, Enterprise, and Premium tiers for most Dynamics 365 apps.
As a modern cloud-based platform powered by artificial intelligence, Dynamics 365 strongly supports digital transformation and Industry 4.0 adoption. It provides AI-driven automation and predictive analytics for process optimization and enhanced decision-making, IoT integration for real-time equipment monitoring and predictive maintenance in smart factories, and real-time data consolidation across supply chain, production, quality control, and customer service for unifying manufacturing operations. These advanced capabilities improve collaboration between humans and machines and also lay the foundation for Industry 5.0, enhancing human expertise with the speed and efficiency of automation and making the manufacturing process more flexible, resilient, and sustainable.
Case study
Learn how we streamlined the customer’s field service operations with a Dynamics 365 solution, enabling AI scheduling and proactive equipment maintenance.
Insights
Explore top features of manufacturing CRM, its adoption benefits, best platforms on the market, and selection tips, along with Itransition’s CRM services.
Insights
Explore key applications and adoption benefits of AI in manufacturing, current technology trends, and best practices for overcoming implementation roadblocks.
Case study
Learn how we helped a global fashion company move to a Microsoft Dynamics 365 Finance and Supply Chain Management solution to ensure operational scalability.
Case study
Learn how Itransition implemented a tailored Microsoft Dynamics 365 Sales CRM solution for more efficient sales process management and decision-making.
Service
Itransition offers Dynamics 365 Customer Service implementation services to help businesses boost support agents’ efficiency and increase customer satisfaction.