Microsoft Dynamics 365 support services

A certified partner acts as a trusted advisor and strategic guide, handling all Dynamics 365 platform implementation stages from initial business research and system architecture to change management and post-implementation support, ensuring your software ecosystem is fully aligned with your operational and strategic goals. They can handle the following tasks:

• Performing comprehensive business research to map software capabilities to a business’s needs, define the required customizations, or determine the optimal support model
• Implementing tailored and scalable Dynamics 365 solutions while ensuring their cost-effectiveness
• Integrating a Dynamics 365 system with Microsoft 365 apps (Microsoft Teams, Outlook, Excel, and SharePoint), Microsoft Power Platform solutions (Power BI, Power Apps, and Power Automate), Azure services, and third-party applications
• Carrying out role-based training and onboarding sessions
• Monitoring system performance after its rollout
• Resolving customer support requests
• Adding new dashboards and features
• Delivering timely upgrades to ensure the solution remains up-to-date and secure

Partnering with dedicated support specialists is essential for companies that want to realize D365’s full potential and ensure its long-term success. With extensive platform expertise, proven methodologies, and relevant industry experience across healthcare, financial services, professional services, and other sectors, the right partner can address and prevent issues specific to your business processes and user needs, delivering proactive system monitoring and performance tuning services.

Dynamics 365 support specialists can also provide centralized support portals for submitting requests, tracking support tickets, and accessing relevant resources, ensuring efficient communication and issue resolution. They also typically deliver targeted training materials, system walkthroughs, and workshops to make sure software users utilize the solution properly, including AI-powered capabilities driven by Copilot.

To ensure customer satisfaction and effective troubleshooting, a Dynamics 365 support partner should demonstrate deep knowledge of Microsoft solutions and have rich expertise in your specific industry. When evaluating diverse service providers, consider those that offer tailored support plans and respond quickly to your questions. Analyze their case studies and references from companies of a similar size and from the same industry segment as yours.

Moreover, choose partners with Microsoft certifications, such as the Microsoft Solutions Partner designation (which replaced the former Microsoft Gold Partner program), and recognition from leading research companies like Gartner, Deloitte, Forrester Research, and Everest Group, since they serve as proof of their credibility and technical expertise.

As of 2026, all legacy Microsoft Dynamics solutions, including Dynamics GP, AX, NAV, SL, have been deprecated, with new licenses no longer available for purchase. Microsoft Dynamics AX (Dynamics 365 Finance and Operations app) evolved into two products: Dynamics 365 Finance and Dynamics 365 Supply Chain Management, while Dynamics NAV functionality is now represented by the Dynamics 365 Business Central module. Organizations using Dynamics GP and SL typically migrate to Finance, Project Operations, Business Central, or a combination of these and other Dynamics 365 apps depending on their business requirements.

While Microsoft continues to support some of the legacy products, this support is temporary. Migrating to Dynamics 365 helps organizations benefit from cloud capabilities, continuous updates, AI-powered features, and enhanced security. To learn more about which solutions to choose to cover your business needs, as well as get more details about the cloud migration process, feel free to turn to our Dynamics 365 consultants.