Microsoft Dynamics 365 support services
About Itransition
Microsoft Solutions Partner since 2008
Microsoft-certified specialists on board
10+ years delivering ERP and CRM solutions
150+ successful ERP and CRM projects
Support packages we offer
We offer support plans that differ in the scope of support activities and can be extended with additional services or customized to your specific case, requirements, and business processes.
Basic
Our Base support package includes a fixed number of support hours for basic configuration and maintenance of Dynamics 365 modules, including system health monitoring, user support and system updates, and quick issue resolution. Upon request and for an additional fee, we also perform Dynamics 365 module customization.
Premium
The Premium support package includes services from the Basic plan plus some additional activities and a number of support hours. Within it, we’ll handle Dynamics 365 modules configuration, maintenance, and customization requests, as well as on-demand functional consultations.
Additional support services
We can extend our Basic and Premium support packages with the following services:
- Online training sessions on Dynamics 365 usage
- 30-minute response time 24/7
Partner with a certified provider to ensure your Dynamics 365 application is up and running 24/7
Our success stories
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750+
support requests in 4 months
Customer support service delivery
Our experts established a system for 24/7 proactive monitoring of software performance, set up a support line, and created a comprehensive knowledge base for existing and new users to help the customer ensure smooth software adoption.
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99%
software uptime
24/7 software monitoring
Our dedicated team provided round-the-clock monitoring of the customer’s software performance, filtering fake alerts, confirming true ones, reporting them to the ticketing system, and escalating issues to the L3 technical support team according to the SLA.
What our clients say
We are extremely happy with the quality of Itransition work, as evidenced by the reduction in time to render the report from 60 to 1-2 seconds! It took the Itransition team only 2 weeks to optimize the embedded Power BI and enhance its maintainability. As a result, we went to production with the embed-for-clients solution quickly.
Microsoft Dynamics 365 solutions we support
With certified Microsoft professionals on board, we support any Microsoft Dynamics 365 business solution you employ.
Customer insights
SalesCustomer service
Contact center
Field service
Commerce
Supply chain management
Finance
Project operations
Human resources
Business CentralPower Platform-based apps
How we deliver Dynamics 365 support services
1
Analysis
We start by analyzing your business processes and workflows, Dynamics 365 environment, and existing issues to map your support needs and requirements and suggest the optimal package.
2
Handover
We prepare and sign a service-level agreement (SLA) that defines the scope of support services, as well as the expected response time, availability of our support engineers, and escalation procedures.
3
Onboarding
You provide our team access to your Dynamics 365 environment, ensuring we have all the necessary permissions to monitor, manage, and troubleshoot issues. We review all your documentation on the Dynamics 365 products and their customizations, set up preferred communication channels, and create comprehensive knowledge bases on system usage. If we take over the project from your previous support vendor, we start maintaining your Dynamics 365 solution in parallel with our onboarding activities to keep your system continuously supported and prevent disruptions to business operations.
4
Support provision
Our Dynamics 365 experts support and maintain your Dynamics 365 solutions according to the scope agreed upon (proactive software monitoring, issue troubleshooting, customizing and optimizing software modules, training users), as well as regularly report on the results of service delivery.
Benefits of partnering with Itransition
Experience
Having 25+ years of experience in delivering software development and IT support managed services, we can tackle software issues of any complexity and keep your solutions up and running.
Industry expertise
With experience across 20+ industries, including retail, healthcare, manufacturing, and finance, we deliver Microsoft 365 support services that meet the demands and requirements of any sector.
Cooperation flexibility
We offer various cooperation options tailored to your specific case, with the possibility to scale, stop, or freeze your Microsoft support at any time.
Global presence
With over 10 offices around the globe, we can set up Dynamics 365 support teams in specific regions based on your support requirements.
Get support for your Dynamics 365 apps from a certified support partner
What you get from our Microsoft Dynamics support services
Expert troubleshooting & issue resolution
Our team reacts to Dynamics 365 system technical issues, quickly diagnoses its root causes, and fixes the issues to ensure your Dynamics 365 runs smoothly with minimal downtime and costly operational delays.
Continuous system monitoring
We provide proactive support for your cloud or on-premises Dynamics 365 apps by establishing real-time performance and security monitoring using manual or automated tools and timely eliminating identified issues before they can impact your business processes.
Enhancement & improvement
Our team improves and supports your Dynamics 365 solution by implementing regular updates, resource utilization and data storage optimization, fine-tuning existing configurations, and extending your existing functionality with add-ons and new features.
User support
We establish a help desk to receive user requests from your preferred communication channel (ticketing system, live chat, phone, or messenger) and assist your employees who use Microsoft products on a day-to-day basis by resolving issues like login problems or custom account setup and helping them manage account permissions and access rights.
User training & knowledge transfer
Our team creates comprehensive end-user guides and Dynamics 365 knowledge bases, as well as conducts webinars and training sessions to help smoothly onboard employees, boost user adoption, and confidently use your Dynamics 365 applications.
Data management
As an extension of our support services, we assist you with managing your Dynamics 365 solution data. Our team can help you cleanse your data from duplicates or irrelevant data sets, create and manage backups, and transform data into the required formats.
More Dynamics 365 services by Itransition
Dynamics 365 implementation
As a Dynamics 365 partner, we help you smoothly implement Microsoft business applications, handling the process end-to-end, from app configuration and customization to integration, data migration, and user onboarding.
Dynamics 365 consulting services
We offer professional advisory on Dynamics 365 solutions conceptualization, implementation, and user onboarding. Our team can help you map your requirements with Dynamics 365 capabilities, outline the scope of required customizations, assist with Dynamics 365 planning, and supervise the project all the way to implementation and post-deployment user training.
Dynamics 365 ERP
Our team delivers robust Dynamics ERP systems, helping large organizations streamline and optimize the management of their key business operations. We also help SMBs drive digital transformation by implementing an all-in-one ERP based on Dynamics 365 Business Central.
Dynamics 365 CRM
We implement comprehensive Dynamics 365-based CRM systems or lightweight Power Apps CRMs to help companies streamline their sales operations, boost marketing campaign automation, and personalize client relationships, increasing customer engagement and satisfaction.
Service
Software maintenance and support services
Turn to Itransition for full-cycle IT maintenance and support services. Our team will deliver software updates and fixes and help you optimize IT costs.
Service
Managed IT services
We take on the full scope of managed IT services, thus minimizing the management workload for our customers. Let's talk.
Case study
Scaling enterprise operations with Dynamics 365
Learn how we helped a global retailer ensure operational scalability by implementing a Microsoft Dynamics 365 Finance and Supply Chain Management solution.
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Microsoft Dynamics 365 consulting services
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Microsoft Dynamics 365 Business Central consulting & implementation services
Itransition offers Dynamics 365 Business Central consulting and implementation services to help companies manage their business processes and drive automation.
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