Microsoft Dynamics 365 support services

Microsoft Dynamics 365 support services

As a certified Microsoft partner, Itransition offers comprehensive support and maintenance services to ensure your Dynamics 365 business applications remain high-performing and continue to deliver value to your business over time.

About Itransition

Microsoft Solutions Partner since 2008

Microsoft-certified specialists on board

10+ years delivering ERP and CRM solutions

100+ CRM projects in our portfolio

50+ successful ERP projects

Support packages we offer

We offer support plans that differ in the scope of support activities and can be extended with additional services or customized to your specific case, requirements, and business processes.

Basic

Our Base support package includes a fixed number of support hours for basic configuration and maintenance of Dynamics 365 modules, including system health monitoring, user support, system updates, and quick issue resolution. Upon request, we also perform Dynamics 365 module customization for an additional fee.

Premium

The Premium support package includes services from the Basic plan, some additional activities, and an extended number of support hours. Within it, we’ll handle Dynamics 365 modules configuration, maintenance, and customization requests, as well as on-demand functional consultations.

Additional support services

We can extend our Basic and Premium support packages with the following services:

  • Online training sessions on Dynamics 365 usage
  • 30-minute response time 24/7

Partner with a certified provider to ensure your Dynamics 365 application is up and running 24/7

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Our success stories

Dynamics 365 integration & implementation support

28%

faster order processing

Dynamics 365 integration & implementation support

Our experts helped the client transition to a solution based on Microsoft Dynamics 365 Finance and Supply Chain Management, integrating it with the customer’s broader technical ecosystem and providing ongoing support to third-party developers throughout solution implementation.

Sales automation for a special equipment dealer

25%

faster sales cycle

Sales automation for a special equipment dealer

Our dedicated team developed a customized Microsoft Dynamics 365 Sales-based solution for sales management and reporting, allowing the client to save 15 hours per week on admin tasks and close more deals.

What our clients say

We are extremely happy with the quality of Itransition work, as evidenced by the reduction in time to render the report from 60 to 1-2 seconds! It took the Itransition team only 2 weeks to optimize the embedded Power BI and enhance its maintainability. As a result, we went to production with the embed-for-clients solution quickly.

John Joseph

Head of Technology Solomon Coyle

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Microsoft Dynamics 365 solutions we support

With certified Microsoft professionals on board, we support any Microsoft Dynamics 365 business solution you employ.

Customer Insights

SalesCustomer Service

Contact Center

Field Service

Commerce

Supply Chain Management

Finance

Project Operations

Human Resources

Business Central

Power Platform-based apps

Our cooperation options

We offer several cooperation options that companies can choose from based on their specific business needs and Dynamics 365 solution requirements. Clients can also opt for around-the-clock (24/7) or business-hours (8/5) support options.

Fixed price

We support and maintain your Dynamics 365 software for a fixed retainer fee and within a set number of support hours.

Flexible hours

Scale up the number of fixed support hours for a higher retainer fee and scale the package back when necessary.

Pay-per-hour

You get ad hoc help from our specialists and pay only for hours spent on resolving issues, whether it’s an urgent change request or an unforeseen break/fix issue.

How we deliver Dynamics 365 support services

1

Analysis

We start by analyzing your business processes and workflows, Dynamics 365 environment, and existing issues to map your support needs and requirements and suggest the optimal package.

2

Handover

We prepare and sign a service-level agreement (SLA) that defines the scope of support services, as well as the expected response time, availability of our support engineers, and escalation procedures.

3

Onboarding

You provide our team with access to your Dynamics 365 environment, ensuring we have all the necessary permissions to monitor, manage, and troubleshoot issues. We review all your documentation on the Dynamics 365 products and their customizations, set up preferred communication channels, and create comprehensive knowledge bases on system usage. If we take over the project from your previous support provider, we start maintaining your Dynamics 365 solution in parallel with our onboarding activities to keep your system continuously supported and prevent disruptions to business operations.

4

Support provision

Our Dynamics 365 experts support and maintain your Dynamics 365 solutions according to the scope agreed upon (proactive software monitoring, issue troubleshooting, customizing and optimizing software modules, training users), as well as regularly report on the results of service delivery.

Benefits of partnering with Itransition

Experience

Having 25+ years of experience in delivering software development and IT support managed services, we can tackle software issues of any complexity and keep your solutions up and running.

Industry expertise

With experience across 20+ sectors, including retail, healthcare, manufacturing, and finance, we align our Microsoft 365 support services to address specific industry demands and requirements.

Cooperation flexibility

We offer various cooperation options tailored to your specific case, with the possibility to scale, stop, or freeze your Microsoft support at any time.

Global presence

With over 10 offices around the globe, we can set up Dynamics 365 support teams in specific regions based on your support requirements.

Get support for your Dynamics 365 apps from a certified support partner

Turn to Itransition

What you get from our Microsoft Dynamics support services

Expert troubleshooting & issue resolution

Our team reacts to Dynamics 365 system technical issues, quickly diagnoses their root causes, and fixes the issues to ensure your Dynamics 365 solution runs smoothly with minimal downtime and costly operational delays.

Continuous system monitoring

We provide proactive support for your cloud or on-premises Dynamics 365 apps by establishing real-time performance and security monitoring using manual or automated tools and timely eliminating identified issues before they can impact your business processes.

Enhancement & improvement

Our team improves your Dynamics 365 solution by implementing regular updates, optimizing data storage, fine-tuning existing configurations, and extending your existing functionality with add-ons and new features.

User support

We establish a help desk to receive user requests from your preferred communication channel (ticketing system, live chat, phone, or messenger) and assist your employees who use Microsoft products on a day-to-day basis by resolving issues like login problems or custom account setup and helping them manage account permissions and access rights.

User training & knowledge transfer

Our team creates comprehensive end-user guides and Dynamics 365 knowledge bases, as well as conducts webinars and training sessions to help smoothly onboard employees, boost user adoption, and confidently use your Dynamics 365 applications.

Data management

As an extension of our support services, we assist you with managing your Dynamics 365 solution data. Our team can help you cleanse your data from duplicates or irrelevant data sets, create and manage backups, and transform data into the required formats.

FAQs

What does a Microsoft Dynamics 365 partner do?

Microsoft Dynamics 365 experts provide diverse services, from consulting to system implementation and post-go-live user and technical support, based on specific business goals and needs. They can handle the following tasks:
  • Performing comprehensive business research to map software capabilities to a business’s needs, define the required customizations, or determine the optimal support model
  • Implementing tailored and scalable Dynamics 365 solutions while ensuring their cost-effectiveness
  • Integrating a Dynamics 365 system with Microsoft 365 apps (Microsoft Teams, Outlook, Excel, and SharePoint), Microsoft Power Platform solutions (Power BI, Power Apps, and Power Automate), Azure services, and third-party applications
  • Carrying out role-based training and onboarding sessions
  • Monitoring system performance after its rollout
  • Resolving customer support requests
  • Adding new dashboards and features
  • Delivering timely upgrades to ensure the solution remains up-to-date and secure

Why collaborate with a dedicated Dynamics 365 support partner?

Partnering with dedicated support specialists is essential for companies that want to realize D365’s full potential and ensure its long-term success. With extensive platform expertise, proven methodologies, and relevant industry experience across healthcare, financial services, professional services, and other sectors, the right partner can address and prevent issues specific to your business processes and user needs. Additionally, Dynamics 365 support specialists can deliver targeted training materials, system walkthroughs, and workshops to make sure software users utilize the solution properly, including AI-powered capabilities driven by Copilot.

How to choose a reliable Dynamics 365 support partner?

To ensure customer satisfaction and effective troubleshooting, a Dynamics 365 support partner should demonstrate deep knowledge of Microsoft solutions and have rich expertise in your specific industry. When evaluating diverse service providers, consider those that offer tailored support plans and respond quickly to your questions. Analyze their case studies and references from companies of a similar size and from the same industry segment as yours. Moreover, choose partners with Microsoft certifications and recognition from leading research companies like Gartner, Deloitte, Forrester Research, and Everest Group, as they serve as proof of their credibility and technical expertise.

Are Dynamics 365 Finance and Operations & Dynamics NAV still supported?

Dynamics 365 Finance and Operations (Microsoft Dynamics AX) is now represented by two separate products: Dynamics 365 Finance and Dynamics 365 Supply Chain Management. Dynamics NAV is no longer available for new customers, and its regular support ended in 2018, whereas extended support continues until specific deadlines.
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Dynamics 365 integration & implementation support for an accessories conglomerate

Case study

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Learn how we helped a global fashion company move to a Microsoft Dynamics 365 Finance and Supply Chain Management solution to ensure operational scalability.

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