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Microsoft Dynamics 365 Commerce services
About Itransition
Holding a Microsoft Solutions Partner status in Data & AI (Azure) and Digital & App Innovation (Azure)
25+ years of experience as an ecommerce software development services provider
Ranked as a Top Ecommerce Development Company by Clutch
Featured in IAOP’s Excellence in Strategic Partnerships program for collaboration with a shoppable video platform provider
Dynamics 365 Commerce capabilities we enable
Optimize key back-office operations
- Consolidate product data, define product hierarchies, and create catalogues for multiple sales channels with support for product image and video management
- Manage pricing and promotions centrally, including setting customer-specific prices and discount rules and automating price calculation for each order
- Track real-time inventory across locations and automate stock transfer and replenishment management workflows
- Centralize and optimize order management with inventory-aware order routing, distributed order fulfillment, and returns and refunds management support
- Streamline your financial processes by automating transaction capture, financial statement generation, and retail transaction reconciliation
Enable consistent experiences across channels
- Unify customer interactions across in-store, digital commerce, and call center channels for seamless customer journeys
- Create visually appealing, intuitive digital storefronts with drag-and-drop page builder tools and templates, adjusting your online stores to the specific needs of your target audience
- Equip your cashiers and sales associates in physical stores with a feature-rich point-of-sale (POS) solution that supports multiple payment options and customer self-service
- Offer customers flexible delivery options, including in-store pickup, home delivery, and ship-from-store
Boost customer engagement
- Consolidate and analyze customer data such as product interactions, purchase history, and preferences to map out detailed customer journeys, create targeted marketing campaigns, and offer relevant product recommendations
- Personalize the overall commerce experience using comprehensive customer data to build stronger customer relationships
- Design customer loyalty programs, including multi-tier reward schemes, and track their effectiveness to foster customer retention and encourage repeat purchases
- Capture product reviews and ratings from customers to support informed purchasing decisions
Improve team productivity
- Assign tasks to a relevant employee, track task progress, and notify staff of upcoming or overdue tasks to coordinate team activities and ensure efficient retail operations
- Enable your sales teams to process sales during network disruptions, with POS offline support and automatic data synchronization after the connectivity is restored
- Use Copilot, an AI-powered assistant, to quickly access necessary product and customer information, automate financial statements posting, create product details pages, and get actionable recommendations to resolve tasks faster
Leverage AI-driven insights
- Assess store performance, calculate customer and product profitability, and analyze sales trends to identify growth opportunities and support data-driven business decision-making
- Discover hidden patterns across sales, customer behavior, and inventory performance using interactive dashboards and infographics through Power BI integration
Need a tailored Dynamics 365 Commerce solution? We can help
Our Dynamics 365 Commerce services
Consulting
Our Dynamics 365 consultants guide you throughout each stage of the Commerce platform implementation and optimization, helping you conceptualize a tailored solution, plan the implementation process, manage potential technical complexities, and keep the solution fully operational and aligned with your business goals in the long term.
Implementation
We offer end-to-end Dynamics 365 Commerce implementation services, configuring the platform’s built-in functionality and integrating the final solution into your corporate IT ecosystem. When required, we develop custom user interfaces, features, and business logic to align the solution with your unique commerce workflows.
Integration
Our Dynamics 365 developers connect your Commerce-based solution with other business applications, including Microsoft products (e.g. Excel, Microsoft Teams, Power BI, Power Apps), corporate ERP and CRM systems, third-party ecommerce platforms (e.g. Shopify, Adobe Commerce), and payment gateways, enabling cross-department data exchange and centralizing key commerce operations within a unified solution.
Migration & upgrade
We help you safely migrate to Dynamics 365 Commerce from legacy commerce, ERP, and CRM systems, both Microsoft-based and third-party ones, minimizing disruption to your business operations and ensuring data integrity. We also keep your existing Dynamics 365 Commerce solution up-to-date, upgrading it to the latest version, implementing new features, and setting up necessary integrations.
Support
We make sure your Dynamics 365 Commerce solution operates properly after the go-live and remains aligned with your business needs over time. Our support team continuously monitors your solution’s performance, troubleshoots issues, provides timely updates, and implements functional and user experience improvements.
Dynamics 365 Commerce success story
32%
higher sales volume within the first year28%
higher customer retention rates2x
faster offline store opening
Dynamics Commerce solution for a fashion retailer
We implemented a Dynamics 365 Commerce solution to help our client improve the efficiency of their offline store operations and establish a strong digital presence. We customized the platform’s out-of-the-box functionality and integrated the solution with other Dynamics 365 apps from the client’s IT environment. Besides driving an increase in sales volume, the new system helped cut order processing time by 40%, boost internal workflow efficiency by 30%, and lower IT maintenance costs by 25%.
Why partner with Itransition
Ecommerce & retail expertise
We accumulate knowledge of retail technologies, formulate ecommerce development best practices, and explore emerging ecommerce trends in our Ecommerce Center of Excellence. This allows us to deliver high-performing, scalable ecommerce solutions aligned with evolving customer expectations and market demands.
Microsoft-certified team
With over 300+ certifications across key Dynamics 365 roles, including technical and functional consultants, solution architects, developers, and project managers, we deliver high-quality Dynamics 365 solutions, handling the implementation end-to-end.
Flexible engagement options
To tailor our cooperation to your requirements, our global delivery team can support your project through full project delivery, dedicated teams, and team augmentation models, with either on-site presence or remote engagement.
Turn to a trusted Dynamics 365 partner
Our Dynamics 365 Commerce implementation roadmap
We follow an established software implementation methodology aligned with Microsoft’s Success by Design framework, which enables us to deliver Dynamics 365 Commerce solutions in a structured, predictable way and minimize project risks.
1
Discovery
Analyze current commerce workflows and business requirements
Define functional and non-functional solution requirements
2
Design & planning
Map D365 Commerce capabilities to your business processes and perform fit gap analysis
Outline the scope of software configurations, customizations, and integrations
Develop a detailed implementation plan, including timelines, budget, and a risk mitigation strategy
3
Implementation
Implement necessary configurations and customizations
Integrate the solution with other corporate systems and third-party business tools through pre-built-connectors, APIs, or custom integration solutions
4
QA & deployment
Perform comprehensive solution testing
Run user acceptance testing
Deploy the solution to the production environment
5
Post-launch support
Provide user onboarding and support
Monitor and optimize the solution’s performance
Troubleshoot technical issues
More Dynamics 365 products for commerce
We help retailers leverage the full Dynamics 365 app portfolio to build integrated commerce systems that unify business functions across the organization and support cross-departmental collaboration.
FAQs
Using a Dynamics 365 Commerce-based solution, retailers can optimize multiple business processes, such as merchandising, order, customer, and inventory management, increasing overall operational efficiency and driving better business outcomes.
Additionally, Dynamics 365 Commerce enables retail companies to personalize omnichannel customer experiences, helping foster customer loyalty and retention.
What’s more, being a cloud-based platform hosted on Microsoft Azure, Dynamics 365 Commerce is highly scalable and extensible, supporting growing numbers of users and data and the addition of new features. This makes Dynamics 365 Commerce a sound choice for retailers looking to expand and evolve their commerce operations.
The implementation of a Dynamics 365 Commerce solution takes on average from 3 to 12 months, depending on the complexity of the solution, number of sales channels and stores involved, platform configuration, customization, and integration requirements, data migration scope, and user training needs. Our Dynamics 365 Commerce consultants are ready to discuss your project specifics and provide an accurate estimation for your future solution.
With the help of certified Dynamics 365 Commerce consultants that rely on deep platform expertise, industry knowledge, and proven methodologies, retail companies can accelerate the solution’s implementation and maximize its business value. Consultants help retailers tailor the Dynamics 365 Commerce modules to their specific operational and customer experience goals, provide expert guidance on the platform configuration and customization, and oversee the implementation process. Additionally, they provide user training and recommend best practices to help teams start using the solution effectively as soon as possible, avoiding potential pitfalls.
There are hundreds of firms offering Dynamics 365 Commerce consulting support, so retailers often struggle to find the right service provider for their project. When selecting a consulting partner for Dynamics 365 Commerce implementation, companies should consider the candidates, paying attention to the following aspects:
- Experience with Microsoft technologies, including Dynamics 365, Power Platform, and Microsoft Cloud
- Proven track record of delivering Microsoft solutions, retail software, and ecommerce applications validated by case studies
- Adherence to an established software delivery methodology
- Pricing transparency
- Clients’ feedback and ratings on software review platforms like Clutch, G2, or Gartner
Dynamics 365 Commerce offers limited on-premises deployment capabilities for several components, such as POS and Commerce Scale Unit. However, the ecommerce module is cloud-based only, meaning companies should consider hybrid or full cloud-based deployment models.
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