AI-driven development lifecycle transformation for a healthcare technology company

The customer wanted to strengthen their competitive advantage and aimed to integrate AI-driven practices across the software development lifecycle to enhance software delivery efficiency. Itransition introduced a series of targeted AI-driven initiatives across development, business analysis, and quality assurance teams, enabling the customer to increase productivity, reduce manual effort, and improve delivery processes.

2,200 hours

saved across teams within 3 months

20%

development efforts saved

10 initiatives

introduced across development, BA, and QA roles

All technologies used

Cursor

GitHub Copilot

About the customer

The customer is a global leader in healthcare data, analytics, and technology solutions, serving pharmaceutical, biotech, and medical organizations worldwide. The company delivers integrated business intelligence and advanced analytics platforms that enable B2B clients to uncover market insights and make informed decisions.

Domain

Healthcare, Software & hi-tech, Business intelligence

HQ

USA

Initiative duration

3 months

The challenge

With growing market competition, the customer aimed to improve software delivery efficiency by automating these processes and reducing reliance on manual effort across the software development lifecycle.

Considering rapid advancements in AI, the client decided to launch a company-wide AI transformation program and engaged Itransition as their strategic long-term technology partner supporting several projects. The transformation program was driven by the following core objectives:

  • Identify effective AI-driven transformation practices
  • Integrate AI tools and agent-based development approaches into software development processes to improve delivery speed and productivity
  • Demonstrate measurable efficiency and performance improvements within a 3-month timeframe

The solution

At a glance

Itransition analyzed the activities of the development, BA, and QA teams, selected the best suited for AI implementation, and launched 10 initiatives across these core areas.

Approach

Itransition began by identifying areas with the highest manual effort and the greatest potential for quick, measurable impact from AI adoption. Instead of launching a full end-to-end transformation, our team took a targeted, role-based approach.

First, we analyzed the software development lifecycle across 3 core areas – development, business analysis (BA), and quality assurance (QA). This approach enabled faster rollout, early validation of results, and flexibility to adjust and refine AI agents as needed.

As a next step, Itransition launched targeted initiatives in parallel across several projects. To validate the approach before scaling, we initially deployed the developed initiatives within a limited number of teams across selected projects.

Each team-specific initiative followed a consistent process:

  • Break down role-specific activities
  • Select tasks with the highest AI implementation potential
  • Design AI-enabled workflows using tools such as Cursor and GitHub Copilot
  • Define success metrics
  • Implement AI-driven practices and solutions
  • Measure outcomes through before-and-after comparisons of team performance following initiative implementation

Development teams

Development teams were dealing with a high volume of manual work across code generation, automated test creation, and code review. In addition, developers also occasionally handled incoming end-user issues that were often caused by end client-side misconfigurations rather than code defects, requiring investigation and responses without any actual code changes. These challenges slowed feature delivery across platforms, reduced developer productivity, extended review cycles, and increased overall development costs.

To address these issues, Itransition introduced a series of targeted AI-driven initiatives:

  • AI-assisted automated test creation
    The AI agent analyzes the existing project codebase and automatically generates test cases, increasing testing coverage and accelerating test creation. This helps identify and fix issues earlier, while reducing manual effort
  • AI-assisted code review
    The AI assistant enhances the code review process by providing structured context and highlighting complex areas of the code. It generates visual diagrams and summaries of changes, helping reviewers quickly understand functionality and dependencies. It also suggests improvements, enabling faster and more informed reviews with less manual analysis
  • AI-assisted development
    An integrated AI assistant ecosystem that supports developers across the full development workflow, including coding, debugging, testing, research (e.g. identifying optimal approaches, libraries, and implementation patterns), and documentation (e.g. generating descriptions of implemented logic and changes)

In addition, Itransition addressed a key capacity issue outside core development:

  • AI intake reviewer
    The AI agent assists in reviewing incoming user issues, helping determine whether a problem is caused by solution misconfiguration or requires code changes. By resolving or redirecting non-development issues early, it minimizes interruptions and allows developers to focus on core engineering tasks

Business analysis teams

BA teams faced three key challenges:

  • Time-consuming requirements preparation and risk of gaps
    Business analysts had to gather information from multiple sources – meetings, Jira tasks, legacy documentation, etc. This process was time-intensive and error-prone, creating a risk of overlooked dependencies, edge cases, or system constraints when formalizing requirements, especially given the complexity of projects, legacy systems, and fragmented information sources. If such gaps were to be discovered later in the project during refinement or testing, addressing them would become significantly more costly
  • Lack of formal requirements in fast-track initiatives
    In some cases, development teams created demo solutions or PoCs based on high-level business concepts without formal BA involvement. When these solutions needed to be moved into production, BAs had to retrospectively document requirements based on already implemented functionality, often without full visibility into system logic and edge cases
  • Manual effort in release documentation
    Product owners and business analysts spent significant time manually preparing release notes and compiling release documentation

To address these challenges, we embedded AI agents into BA workflows:

  • Requirements review
    The AI agent reviews requirements before they reach the team, validating them against internal standards, checklists, and the knowledge base. This helps identify gaps, inconsistencies, and missing dependencies early
  • Requirements generation
    The AI assistant generates structured user stories based on a combination of inputs, including guidance from BAs, meeting transcripts, emails, and supporting documents. Instead of manually formalizing requirements, BAs provide high-level input and contextual materials, while the agent consolidates these inputs into complete, well-structured requirements
  • Release notes generation
    The AI agent automatically generates release notes and completes release documentation based on user stories and BA inputs

Quality assurance teams

QA teams faced several efficiency and scalability challenges:

  • Time-consuming analysis of automated test results
    Teams managed projects with over 2,500 automated tests each, requiring regular analysis. Each run generated large volumes of test result data including failures that required analysis. This output required manual review, categorization, and triage by QA engineers, making the process time-consuming
  • Limited scalability of test automation
    Test creation largely relied on manual scripting, typically requiring experienced QA automation engineers with strong technical and programming skills. The limited availability of such experts constrained the team’s ability to expand test coverage
  • Inefficient test case creation for manual QA
    Manual QA engineers spent significant time compiling test cases from existing libraries of reusable test actions (e.g. opening a page, clicking a button, verifying a result). While many of these actions were already available, finding and combining them into complete test scenarios required substantial effort, reducing overall productivity

We addressed these key bottlenecks by introducing the following AI-driven solutions:

  • AI-improved test automation reporting
    Enhanced Allure-based reporting, automatically transferring test run data to an AI agent for analysis. The agent processes mixed errors, groups them by root cause and relevance, and generates a structured report for QA engineers. This eliminates the need for manual triage of raw results, significantly reducing analysis effort and accelerating defect investigation
  • AI-driven test automation
    The AI agent enables auto test creation without requiring deep coding expertise, allowing a broader range of QA engineers - not just automation specialists - to build and maintain automated tests. The agent also adapts to changes in UI and application logic, automatically updating tests as the system evolves
  • AI-based test compiler
    Converts user stories and feature descriptions into ready-to-run automated tests, generating structured test scripts to expand overall test coverage. As the solution can also detect and fix failing scenarios, it proved particularly valuable in projects with limited or no QA capacity, enabling developers to maintain test coverage independently and reducing reliance on QA for routine updates, while supporting QA teams in accelerating test creation.

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The outcome

The implemented AI transformation initiatives delivered measurable improvements across development, business analysis, and quality assurance teams within the first 3 months. By embedding AI into core software development processes, the client was able to significantly increase teams’ productivity, reduce manual effort, and improve delivery efficiency.

Following successful validation of the chosen approach, the customer confirmed plans to scale these AI-driven practices across all their existing vendors, teams, and projects, moving toward a standardized, AI-enabled delivery model across the organization.

01

54.5% AI adoption rate achieved within the first month

02

2x faster test creation

03

45% reduction in code review time

04

17.5% increase in developer productivity

05

9% of total development hours saved

01

78% reduction in requirements rework rate

02

80% decrease in release notes preparation effort

03

16% of total BA hours saved

01

48% reduction in test run analysis time

02

2.5x increase in automated test creation speed

03

5x faster end-to-end test scenario creation
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