Olga Alyabyeva

Olga Alyabyeva

Dynamics 365 Customer Engagement Practice Lead

I lead the growth and delivery excellence of Itransition's Dynamics 365 Customer Engagement practice, driving strategy, business development, solution quality, and long-term customer success.

About Olga

Olga joined Itransition in 2019 as a Business Analyst, taking up the position of a Practice Lead in Dynamics 365 Customer Engagement in 2024. In her current position, Olga helps Itransition's clients transform their customer relationships and customer-facing processes with the help of Microsoft Dynamics 365 business applications and Power Platform solutions, combining her deep platform expertise and strategic leadership to deliver measurable business value. She is committed to building long-term, trusted partnerships with clients by understanding their business challenges and goals, not only helping them address Dynamics 365 Customer Engagement needs but also guide them though broader digital transformation initiatives relying on Itransition's cross-functional expertise.

Olga partners with clients from the early stages of digital transformation initiatives, helping them understand their business challenges, define solution strategy, and identify the most effective Microsoft Dynamics 365 solution. She leads discovery and solution design, assembles the right cross-functional teams for each engagement, and provides strategic oversight throughout implementation to ensure solution quality, business alignment, and successful outcomes.

Throughout her career, Olga has worked with clients across multiple industries, with the specific focus on finance, banking, manufacturing, healthcare, and retail sectors, helping them transform their sector-specific customer engagement operations using Dynamics 365. She also has supported clients in addressing various business needs and challenges, delivering seamless integrations, process automation, and AI-powered capabilities for enhanced operational efficiency.

Examples of Olga's recent projects include the following:

  • Led the end-to-end delivery of a Dynamics 365 project for a US-based renewable energy company, supporting the engagement from pre-sales and solution design through project delivery and go-live, while tailoring Dynamics 365 Field Service, Sales, Project Operations, and Power BI capabilities to the client's business needs.
  • Served as the primary client success and support manager for a Dynamics 365 service provider company, coordinating multiple support streams, driving solution enhancements, and acting as a trusted advisor to ensure seamless service delivery while identifying opportunities to address emerging business challenges.

Additionally, in her role as Practice Lead, Olga is responsible for developing the Dynamics 365 practice, fostering delivery excellence, promoting knowledge sharing, and helping teams adopt modern technologies and implementation best practices. She's also actively invested in exploring Microsoft's latest AI capabilities like Copilot and intelligent automation to help clients achieve even more significant productivity and customer engagement improvements.

Expertise

Education

Università di Trento
MS, International Management

Belarusian State University
BA and MS in Banking and Finance