CRM services:
our expertise & tailored solutions

Off-the-shelf CRM solutions typically come with a monthly, per-user fee and offer tiered pricing plans, with each offering including different feature sets. The average cost of CRM plans ranges from $9 to $300 per user. This includes both basic pricing plans for small businesses and startups, as well as more advanced, feature-rich options suitable for large enterprises.

In addition to recurring fees, companies considering CRM adoption should factor in the cost of the implementation itself. An average budget for outsourcing CRM implementation starts at $20,000 and depends on the project scope and complexity, the skills required, and the location of the hired team.

If you opt for developing a custom CRM system, the cost will vary greatly depending on the functional scope, integrations, and hosting environment and will start at $50,000.

Basic CRM platform implementation can take anywhere from 6 weeks to 4 months, while more complex projects with unique requirements typically take longer. The project’s timeline depends on multiple factors, such as:

• Size of the company
• Number of employees and departments that will use the CRM software
• Implementation approach (big bang or phased)
• Company’s readiness for CRM adoption
• Requirements for the initial CRM version
• Customization and integration needs
• Data migration complexity
• User adoption and training needs
• Change management requirements

Whether you're a large company or a startup, a CRM solution is essential for selling products, providing services, or communicating with customers more efficiently. By storing customer profiles in one place and keeping them easily accessible, CRM helps you make data-driven decisions, streamline sales and marketing workflows, and ensure customer retention.

Stakeholders at smaller companies can consider CRM an unnecessary expense. However, with the current abundance of affordable CRM offerings with per-user pricing, startups and small businesses don't have to spend a fortune to find a suitable solution.

By outsourcing CRM services to an experienced provider, companies can tap into expertise their in-house IT teams don't always possess, resulting in a smoother implementation and a more effective solution. An outsourced CRM team can also complete the CRM project more quickly, mitigate potential risks and emerging issues, and thus reduce implementation costs. Finally, a third-party IT team also scales easily on demand, especially when the provider has many CRM specialists on board. Therefore, if the scope of the project changes or you need post-implementation support, you can quickly renegotiate the team composition.

CRM software can be classified into three categories based on their focus and capabilities:

• Operational CRM
  helps companies automate and optimize their marketing, sales, and service operations to boost efficiency and deliver more personalized and consistent customer experiences.
• Analytical CRM
  features advanced analytics capabilities to derive insights from customer data or other business information and thus make more informed decisions.
• Collaborative CRM
  facilitates communication and coordination across teams and between companies and their partners, for instance by helping them share customer data.