Salesforce development services & expertise

Itransition specializes in building scalable Salesforce applications and custom integrations. We help companies enhance their CRM capabilities and maximize their Salesforce ROI by extending the platform’s standard functionality in line with their operational requirements and specific user needs.

Salesforce development services & expertise

Why Itransition

Salesforce Select partner

10+ years providing Salesforce services and solutions

25+ years of experience in IT consulting and software development

100+ Salesforce certifications

In-house Salesforce and CRM Centers of Excellence

Listed among Top Salesforce Consulting Companies by Clutch

Global reach with headquarters in the USA and offices across the Americas, Europe, and Asia

Quality and information security management compliant with ISO 9001 and ISO 27001

Our service offering

Our service offering

Custom application development

We build custom Salesforce applications to complement Salesforce's out-of-the-box CRM capabilities with extra functionality. From simple add-ons to more complex, enterprise-grade solutions, we ensure your Salesforce ecosystem is tailored to your unique business processes and supports business growth.

Salesforce mobile app development

We develop intuitive and responsive Salesforce mobile apps for Android and iOS that enable on-the-go, real-time access to customer data, CRM features, or other capabilities, fostering productivity and collaboration across distributed teams.

AppExchange app development

Our team creates market-ready web and mobile apps, Salesforce APIs, and managed packages tailored to the business needs of your target audience and industry for you to list on the Salesforce AppExchange marketplace and generate an ongoing revenue stream.

Salesforce customization

Our certified Salesforce developers create custom objects, process automation workflows, dashboards, and other solutions to expand Salesforce functionality and modify its user interface in line with your customer relationship management workflows and industry specifics.

Salesforce integration

We provide Salesforce integration services, connecting your CRM with the entire IT ecosystem, including ERP, marketing automation tools, and data analytics solutions. By enabling seamless customer data exchange across systems, we create a unified single source of truth that streamlines key operations and eliminates manual data entry.

Looking for a reliable Salesforce development partner?

Turn to Itransition

Client spotlight

+75%

client management productivity

+54%

lead generation
Salesforce module development for an insurance agency

A financial company focusing on insurance payment buyouts partnered with Itransition to implement a Salesforce-based CRM solution. Our Salesforce professionals developed custom UI, components, and workflows, as well as a lead management module to store contact information and automatically populate County and City fields based on the zip code entered.

+25%

sales efficiency within the first year of adoption

35%

faster inquiry processing

40%

increase in sales productivity

2x

decrease in manual efforts
Salesforce customization for an IT company

Itransition built a cloud-based solution on top of Salesforce Sales Cloud to replace its on-premises CRM and optimize sales processes. The new system features a custom lead-to-opportunity conversion algorithm, custom CRM screens for a consistent user experience across web and mobile versions, and custom entities for upselling history tracking and service quality evaluation.

+50%

opportunity generation

30%

increase in Salesforce adoption across sales departments

29%

increase in scheduled events

100%

visibility into sales KPIs
Salesforce modernization for a construction firm

Our team enhanced a construction products distributor’s Salesforce CRM with new custom functionality, enabling the company to automatically assign clients to territories and send notifications to non-Salesforce contacts. Additionally, our specialists performed code refactoring to fix integration issues between the customer’s pricing system and Salesforce.

25%

increase in sales efficiency

40%

faster issue resolution

30%

increase in first-contact resolution rate

30%

faster case assignment
Salesforce development for sales & support operations modernization

Itransition delivered a tailored Salesforce CRM solution for a global software engineering company, adapting the platform’s built-in capabilities to the client’s unique sales and account management processes. Our developers implemented custom automation workflows, optimized data management, and integrated a customer support and knowledge base portal featuring advanced case routing and self-service capabilities, helping improve the end-client experience.

15%

reduced annual churn rate

21%

improved lead-to-conversion

7%

lower operational costs

5%

growth in repeat vehicle purchases
Salesforce-based automotive dealership management solution

Our team delivered a tailored Salesforce solution that streamlined dealership operations, improved customer interaction management, and optimized service processes while reducing implementation time and costs with Itransition’s proprietary Salesforce Automotive Accelerator.

Efficient

Salesforce workflows and access to the latest features

Reduced

manual effort

Improved

data accuracy

40%

accelerated release cycles
Salesforce environment modernization for a technology provider

We helped the customer enhance their legacy Salesforce solution through architectural improvements, code optimization, and scalable development practices.

New

high-value therapy line launched

Reduced

financial risk

Faster

expansion with reusable solution architecture
Salesforce-based therapy management orchestration platform

Our team delivered a tailored HIPAA-compliant platform based on Salesforce to help a life sciences company launch and scale a time-sensitive therapy line. The delivered solution integrates with clinical, manufacturing, logistics, and financial systems, enabling comprehensive therapy management and real-time alignment across clinical and operational workflows.

50%

TCO reduction

Simplified

data and document access

Improved

user experience
Custom Salesforce-SharePoint document library integration

We developed a custom integration for connecting the company’s SharePoint document library and their Salesforce-based CRM system. The new solution enables seamless data exchange and real-time document sharing to non-Salesforce users while allowing the company to significantly reduce the number of licenses required.

Our Salesforce development roadmap

1

Discovery & strategy

We begin by defining your CRM strategy and eliciting core business goals. Our team conducts a deep analysis of your current workflows and software ecosystem to tailor the new Salesforce solution to your existing operations and business needs.

2

Design

We select an optimal combination of Salesforce products, define the scope of necessary customizations and integrations, and design the architecture, data model, and UX/UI design for custom Salesforce-based apps.

3

Planning

Our team defines the project scope, budget, and team composition and creates a detailed roadmap covering the development process stages and deliverables.

4

Development

Our team customizes the platform or develops Salesforce-based apps, integrates the solution with other products within the Salesforce ecosystem (Slack, Marketing Cloud Account Engagement (formerly Pardot), etc.) or third-party software. To ensure your Salesforce solution operates as intended, we perform comprehensive testing, including functional, performance, usability, and security tests.

5

Rollout

After the completion of user acceptance testing, we deploy the solution to the production environment and perform CRM data migration.

6

Support

To make sure your team can effectively use the new Salesforce solution after launch, we provide end-user training, perform routine software maintenance and troubleshooting, and optimize the solution on demand, including new customizations, code refactoring, and other upgrades.

Key Salesforce products we work with

We can customize all major Salesforce products or complement them with custom apps and AppExchange solutions to cover your most unique needs.

Marketing Cloud
Service Cloud
Revenue Cloud
(formerly Salesforce CPQ)
Agentforce
Nonprofit Cloud
Sales Cloud
Commerce Cloud
Experience Cloud
Health Cloud
Health Cloud

Salesforce development tech stack

We rely on an extensive set of technologies, including advanced coding tools and no-code development platforms, to build custom apps, functional modules, and integrations.

Development tools

Apex Code

Lightning Web Components

JavaScript frameworks

Aura

Heroku

Visualforce

REST/SOAP API
Declarative tools

Salesforce Lightning Platform

Flow Builder

Approval processes

Validation rules

App Builder

MuleSoft

Workflow Rules & Process builder (deprecated, support, and migration assistance)

Engagement models for your Salesforce project

Full project outsourcing

Our Salesforce team implements your project from start to finish, providing you with regular updates on our progress.

Dedicated team

Itransition assembles Salesforce experts to take part in your project alongside your in-house or outsourced specialists, ensuring the team’s scalability based on your project requirements.

Staff augmentation

If you need to hire Salesforce developers to close the skill gap, we provide specialists with the required Salesforce expertise and other relevant skills to join your project and work under your management.

Industries we serve

Itransition has served as a Salesforce development partner for organizations across multiple verticals, delivering Salesforce Platform-based solutions fully aligned with industry-specific business requirements.

Retail & ecommerce
Insurance
Real estate
Manufacturing
Education
Banking & financial services
Healthcare
Construction
Automotive
Nonprofit
Develop your Salesforce application with Itransition’s guidance
Let's talk