Ecommerce CRM

Ecommerce CRM

Develop your ecommerce CRM with Itransition

Itransition delivers holistic ecommerce CRM implementation services for companies of various business models to automate their customer data management, provide a personalized user experience, act on cross-selling and upselling opportunities, and make digital communication with customers more to-the-point.


sales growth due to using a CRM system



of companies with 10+ employees leverage CRM systems

Grand View Research

Ready to integrate ecommerce CRM software into your business?

Contact us

How ecommerce CRM addresses your needs

All-in-one ecommerce CRM systems connect multiple touchpoints and bring departments together within your business environment, providing seamless control over sales, marketing, customer service, and more from a unified customer management center.

Customer service
Customer data
Communi - cation logs
Approval automation

Operational needs

A unified customer data repository

A single customer data management channel

Personalized customer experience orchestration

Automated customer service

Analytical needs

Cross-channel customer behavior analysis

Customer segmentation and leads ranking

A buyer profile builder

Sales and marketing performance reports

Collaborative needs

No-silo data sharing

Real-time cross-departmental collaboration

Centralized customer information access

Team productivity tools

Ecommerce CRM capabilities

Whether you are a B2B or B2C company, our team will orchestrate the development and implementation of a full-featured CRM system tailored to your business needs and performing the following core functions:

Customer management

Ecommerce CRM software assists you in collecting customers’ data and creating their detailed profiles for a better understanding of their needs and preferences. With such a unified customer view, it is easy to engage them throughout the sales pipeline across touchpoints.

Experience personalization

CRM systems with a built-in ML option can use the collected data on customer behavior including search, views, and purchase history to provide timely and relevant recommendations. Such a personalized approach enables cross-selling and upselling while creating a unique shopping experience.

Marketing, sales and service automation

With CRMs you can automate marketing, sales, and service processes to manage all interactions throughout the lead-to-deal cycle, track customer status and upselling opportunities, optimize the sales pipeline, as well as create targeted promotional campaigns.


Ecommerce CRM software analytics allows analyzing collected customer data, predicting marketing campaign effectiveness, identifying valuable customers and the best channels to generate them. You can also fine-tune the CRM analytics to measure the KPIs by sales, marketing and support teams.

Ecommerce CRM integrations

By integrating ecommerce CRM systems with other business solutions, Itransition’s team helps companies leverage a robust ecommerce environment and scale its efficiency.

The integration of your ecommerce portal with a CRM system allows you to track customer interactions, create personalized portal content for each customer, connect the live chat with the CRM, and generate more critical data for smart customer behavior analytics.

Contact us to develop your ecommerce CRM system

Get in touch

Our ecommerce CRM rollout framework

Our ecommerce CRM rollout framework


We elicit requirements, analyze your business case, identify needs, and leverage our strategies according to your business needs to create detailed solution specifications.

Development and customization

We develop a platform-based or custom CRM solution going through all the stages leading to end-to-end system implementation. Our team can also help customize your legacy system, scaling its functionality and adapting it to your current ecommerce needs.


If needed, we provide a seamless migration from your legacy CRM system, safely transferring all data to the new solution and expanding it with new features.


To provide a smooth system operation and assure the CRM quality, we run testing of the solution both during its development process and after its integration.


We integrate your ecommerce CRM into the digital ecosystem, making it communicate seamlessly with other business systems in place.

User adoption

We help end users to adopt their new CRM system with guided onboarding programs, delivering the system value as early in the project as possible, and ensuring uninterrupted productivity.

Maintenance and support

We assist ecommerce companies in further CRM system maintenance, ensuring its on-demand or continuous support, and carrying out ongoing improvement of the solution.