Itransition delivers holistic ecommerce CRM implementation services for companies of various business models to automate their customer data management, provide a personalized user experience, act on cross-selling and upselling opportunities, and make digital communication with customers more to-the-point.
sales growth due to using a CRM system
of companies with 10+ employees leverage CRM systems
Grand View Research
All-in-one ecommerce CRM systems connect multiple touchpoints and bring departments together within your business environment, providing seamless control over sales, marketing, customer service, and more from a unified customer management center.
A unified customer data repository
A single customer data management channel
Personalized customer experience orchestration
Automated customer service
Cross-channel customer behavior analysis
Customer segmentation and leads ranking
A buyer profile builder
Sales and marketing performance reports
No-silo data sharing
Real-time cross-departmental collaboration
Centralized customer information access
Team productivity tools
Whether you are a B2B or B2C company, our team will orchestrate the development and implementation of a full-featured CRM system tailored to your business needs and performing the following core functions:
Ecommerce CRM software assists you in collecting customers’ data and creating their detailed profiles for a better understanding of their needs and preferences. With such a unified customer view, it is easy to engage them throughout the sales pipeline across touchpoints.
CRM systems with a built-in ML option can use the collected data on customer behavior including search, views, and purchase history to provide timely and relevant recommendations. Such a personalized approach enables cross-selling and upselling while creating a unique shopping experience.
With CRMs you can automate marketing, sales, and service processes to manage all interactions throughout the lead-to-deal cycle, track customer status and upselling opportunities, optimize the sales pipeline, as well as create targeted promotional campaigns.
Ecommerce CRM software analytics allows analyzing collected customer data, predicting marketing campaign effectiveness, identifying valuable customers and the best channels to generate them. You can also fine-tune the CRM analytics to measure the KPIs by sales, marketing and support teams.
By integrating ecommerce CRM systems with other business solutions, Itransition’s team helps companies leverage a robust ecommerce environment and scale its efficiency.
The integration of your ecommerce portal with a CRM system allows you to track customer interactions, create personalized portal content for each customer, connect the live chat with the CRM, and generate more critical data for smart customer behavior analytics.
We elicit requirements, analyze your business case, identify needs, and leverage our strategies according to your business needs to create detailed solution specifications.
We develop a platform-based or custom CRM solution going through all the stages leading to end-to-end system implementation. Our team can also help customize your legacy system, scaling its functionality and adapting it to your current ecommerce needs.
If needed, we provide a seamless migration from your legacy CRM system, safely transferring all data to the new solution and expanding it with new features.
To provide a smooth system operation and assure the CRM quality, we run testing of the solution both during its development process and after its integration.
We integrate your ecommerce CRM into the digital ecosystem, making it communicate seamlessly with other business systems in place.
We help end users to adopt their new CRM system with guided onboarding programs, delivering the system value as early in the project as possible, and ensuring uninterrupted productivity.
We assist ecommerce companies in further CRM system maintenance, ensuring its on-demand or continuous support, and carrying out ongoing improvement of the solution.
Having established partnerships with leading CRM platforms, we apply eсommerce CRM software development skills to provide you with end-to-end platform-based solutions.
Read about the range of AI-driven applications in CRM systems and their efficiency when it comes to lead scoring, sentiment analysis, and more.
Find out how MACH architecture disrupts ecommerce, what benefits and risks it brings for businesses, and learn how it's better to start with MACH.
Find out how machine learning in ecommerce is reshaping the way we buy and sell on the web and how retailers can begin their machine learning implementation journey.
Learn about Salesforce CRM implementation that helped a large real estate company increase their sales by 15% and shorten their sales cycle by 10%.
Find out why collaborative CRM became a game-changer in the work-from-home reality and learn about its major advantages and features.