A customer portal is a software interface that enables customers to interact with your business. Itransition develops cross-platform customer portals that can serve as a centralized hub for your customers where they get all necessary information and impeccable support and care.
of customers expect a brand to have an online self-service support portal
Statista
of customers try to take care of matters themselves before reaching out to live representatives
Harvard Business Review
the estimated client portal software market size in 2030
Verified Market Research
We build B2C and B2B customer portals to provide you with a user-centric platform for serving customers on their own terms and making engagement effortless, ultimately boosting sales and reducing operational costs.
We build multifunctional corporate solutions that can provide your partners or vendors with an end-to-end self-service hub.
new clients
More than a hundred real estate development companies from all over the world started using the property management portal shortly after its release.
We provide ecommerce businesses with solutions that ensure an online presence, let users buy products and services, and manage transactions.
higher turnover
The publishing house hit an exponential growth curve after implementing an ecommerce portal, increasing its turnover 50% annually.
We build multifunctional corporate solutions that can provide your partners or vendors with an end-to-end self-service hub.
new clients
More than a hundred real estate development companies from all over the world started using the property management portal shortly after its release.
We provide ecommerce businesses with solutions that ensure an online presence, let users buy products and services, and manage transactions.
higher turnover
The publishing house hit an exponential growth curve after implementing an ecommerce portal, increasing its turnover 50% annually.
We build multifunctional corporate solutions that can provide your partners or vendors with an end-to-end self-service hub.
new clients
More than a hundred real estate development companies from all over the world started using the property management portal shortly after its release.
We provide ecommerce businesses with solutions that ensure an online presence, let users buy products and services, and manage transactions.
higher turnover
The publishing house hit an exponential growth curve after implementing an ecommerce portal, increasing its turnover 50% annually.
We offer several customer portal development scenarios so you can choose the one that fits your current needs.
We can build a unique web portal around your business needs, providing customers with a self-service hub strongly associated with your brand. We can build connectors and integrate your portal with corporate and external systems to turn it into a holistic environment.
We can build your solution on top of the best-in-class platforms we are specialized and certified in. We will consult you on suitable platforms, customize your system of choice, and complement it with the necessary features for efficient support and hyper-personalization.
Our customer portal development services also include legacy portal renovation. We can optimize it, fine-tune according to customers’ expectations, or move it to a new platform to leave an outdated infrastructure, cut operational costs, and pursue customer-centricity. We ensure secure data migration with no assets lost and with minimum downtime.
We make portals that run smoothly on any device while maintaining full functionality. We can also build a PWA or a mobile app that gives users the required support and self-service, particularly for payments and account management.
We equip portals with self-service functionality to provide your customers with a personalized environment where they can solve issues on demand.
Our customer portals let users access the necessary information on their own, which results in higher rates of case resolution and customer satisfaction.
Сustomer portal solutions act as engagement systems, making customers’ interaction with your business more efficient. Companies and their customers can reap multiple benefits from a client portal.
Customers can find answers on their own at anytime, which increases their satisfaction
Customers can discuss solutions, share feedback and suggestions
Customers find solutions to minor requests themselves, saving support agents’ time for more complex issues
The 24/7 help desk saves costs for hiring new support specialists and extending working hours
Easy-to-navigate customer portal with a knowledge base and FAQ reduces the number of customer requests
Centralized company information reduces the risk of holding incorrect data
Businesses get greater oversight and visibility. They can analyze customer behavior and adjust their strategy accordingly
We can connect your customer portal with corporate and external systems and set up mutual data exchange to turn the solution into a consistent digital ecosystem.
Our team can connect a customer portal with your enterprise CRM to expand your customer channels and give you more opportunities to personalize experiences.
We can integrate a portal with your ERP system to give users complete visibility into real-time inventory levels across any of your company’s locations.
Integration with an ecommerce system will enable users to manage their orders and help you provide customers with customized prices and personalized offers.
We can connect payment systems to create an infrastructure where users can choose from multiple payment methods and manage their operations.
We can embed analytical features into a customer portal to let you analyze customer data, track changes in customer behavior, and predict trends.
Our team builds customer portals that connect users with the resources they are looking for, help deal with their problems fast, and give them tailored experiences.
We design customer portals with clean and visually appealing UIs. To ensure your portal is user-friendly, we run usability testing to check that the layout and architectural hierarchy are logical, key categories are easily accessible, and the search is intuitive.
We set up portal analytics and reporting to provide insights into your users’ behavior, their interactions with the portal, and personalization opportunities. You can also assess your portal performance and understand how to fine-tune the portal according to your customers’ needs.
We build AI-powered solutions to help you automatically deliver curated customer experiences. Such AI engines can quickly analyze customers’ personal preferences and interaction history, automate dynamic pricing, and provide intelligent self-service 24/7.
We build customer portals that are easy to use and highly secure. We encrypt sensitive data and enable multi-step authentication to define how users can access the portal and what information they can view. We also offer security testing to spot possible vulnerabilities and fix them, if any.
Planning
Outlining requirements for every element of the future B2B portal
Design
Hands-on prototyping, specification review and technical sketching, UI/UX design
Tech team
UX/UI team
Development
Coding, front-end and back-end development, software integration with other corporate systems
Acceptance testing
End-to-end acceptance testing through automation tools, expert supervision
Deployment
Deploying the final project, post-release testing, and corporate training
Maintenance and support
Performance monitoring, software upgrades, repairs, and fixes. First-line support of customers and partners
We use best-in-class technologies and tools to build a B2C portal that will perfectly fit your business objectives and ensure its seamless integration with other systems and your corporate infrastructure.
Visible layer
Implemented with the help of a CMS platform
WordPress, Drupal Orchard, Umbraco, Sitecore Headless CMS (Strapi, Directus, Contentful) + Jamstack (Next.JS, Gatsby)
WordPress, Drupal Orchard, Umbraco, Sitecore Headless CMS (Strapi, Directus, Contentful) + Jamstack (Next.JS, Gatsby)
Selling layer
Contact form or online quote, implemented with custom development, ecommerce module, or CRM integration
WooCommerce Magento Shopify
Hybris CRM integration
Self-service layer
Implemented with the help of platform module integration or third-party solutions
Zendesk Service Now
Live chat (Drift, Intercom, etc.) CRM integration
Feedback and behavior analytics layer
Implemented with various analytics methods
Feedback forms
Google Analytics and Social Tracking
If you aim at more than building a customer portal and plan to expand your digital ecosystem, Itransition’s team is ready to offer its expertise.
We can help you with migration to the cloud platform of your choice and offer cloud development, integration, and redesign services.
We deliver a full range of quality assurance services and devise a tailored testing strategy to ensure the efficiency of your software solutions.
We provide IT support services for corporate systems and customer-facing applications. Our maintenance activities include a pre-support audit and 24/7 software upkeep.
We create secure IT ecosystems where each building block is resistant to a cyber attack. Our cyber security services cover all types of organizational IT assets.