Order management software accumulates orders from online and offline sales channels in one place and facilitates their fulfillment. Itransition builds custom software solutions for order management to help companies automate routine order management tasks, increase their accuracy, and cut administrative costs.
Itransition provides a full range of order management software development services, from analyzing your requirements and recommending an optimal feature set to creating and deploying a reliable order management tool to meet your business needs.
Our experts can analyze your existing order management workflows and business requirements to help you select the best-fitting features, estimate development costs and timelines, plan the implementation process, and accompany you at every project stage.
We develop custom order management solutions from the ground up and equip them with capabilities for automating order processing tasks, maintaining fulfillment workflows of any complexity, and improving order orchestration practices.
We follow best industry practices when implementing custom order management solutions to ensure quick deployment and minimize adoption challenges. We also perform multiple tests to fix any issues, fine-tune the system, and make sure it functions properly when you start taking orders.
We help retailers, manufacturers, and distributors integrate order management software with corporate or third-party tools to ensure seamless data sharing, reduce manual work, and improve overall business performance.
Depending on your business specifics and requirements, we can equip your order management solution with suitable functionality to help you quickly manage every stage of the order lifecycle, enable omnichannel fulfillment, and keep your customer satisfaction levels high.
Purchase order placement
A product added to the shopping cart
Checkout
Order confirmation
Payment verification
Fraud detection
Checking product availability
Order approval
Order processing
Inventory updating
Order routing to a suitable fulfillment center
Picking
Order gathering for shipping at the warehouse
Packing
Order packaging
Labelling
Packing slip and receipt printing
Shipping
Shipping carrier selection
Shipment tracking enablement
Delivery
Delivery to the customer or the chosen pickup location
Delivery confirmation
Post-sales follow-up
Customer feedback request
Return and exchange handling
Refund payment
With an OMS-ERP integration, retailers can get a unified 360-degree view of their supply chain operations, streamline their order-to-cash processes, optimize sourcing and logistics, and ensure accurate financial reporting.
We can connect an OMS to your ecommerce website, online marketplace, and in-store PoS system for automatic order generation, quick payment verification, customer details collection, order details updating, and sharing order statuses with customers.
Order and warehouse management software integration allows for real-time inventory visibility, syncing of stock changes, optimization of order routing, acceleration of order picking and packing, and minimization of human error.
By linking an OMS to accounting software, you can track completed and pending purchase/sales orders, automatically update sales ledgers, ensure timely order reconciliation, and calculate taxes more accurately.
Through integration with shipping carriers’ software, businesses can compare shipping rates, track shipments from the chosen carriers in real-time, optimize the delivery for purchase and sales orders, and gain end-to-end supply chain visibility.
Top order management platforms offer basic and advanced features for order fulfillment and can cater to the functional needs of various business types.
Planning
Analysis of the client’s workflows and requirements for the future order management solution
Design
Architecture design, hands-on prototyping, specification review and technical sketching, UI/UX design
Development
Front-end and back-end development, integration with external systems
Acceptance testing
End-to-end acceptance testing and expert supervision
Deployment
Deploying the final project, post-release testing, and user training
Maintenance & support
On-demand ongoing performance monitoring, software upgrades, repairs, and fixes
The cost of order management solutions varies greatly depending on the project’s complexity and business requirements. The total cost can start at $100,000 for an MVP and reach $400,000 for a complicated solution with advanced capabilities and sophisticated workflows. For companies that want to upgrade their existing solution with new functionality, the cost of modifications can start at $50,000.
Custom software cost factors:
Whether you run a small retail store or a large online marketplace, implementing an order management tool can significantly accelerate and simplify your order fulfillment and improve your business operations.
By streamlining order management tasks, an OMS helps merchants reduce order fulfillment time, improve inventory control, optimize the supply chain, and reallocate resources for more complex tasks.
An OMS provides a consolidated, real-time view into each stage of the order management cycle and serves as a single source of truth for your sales, inventory, accounting, and customer data, facilitating informed decisions and more effective strategies.
Customer service teams can easily access real-time order or inventory information to help customers. Also, customers can place and track their orders without assistance, which gives them more control and frees customer service staff.
Order management solutions automate routine tasks, eliminate data silos throughout the sales and fulfillment processes, and minimize manual data entry. This helps prevent mistakes and makes commercial operations more accurate.
With an OMS, businesses can automate and optimize their back-office order management processes, thus reducing storage, shipping, handling, and labor costs. Moreover, OMS reports provide valuable insights for increasing a business’s cost-effectiveness and profitability.
By centralizing order fulfillment in an OMS, merchants can ensure fast and smooth order processing and delivery, offer customer-friendly omnichannel experiences, and increase consumers’ satisfaction with fast, consistent customer service.
Discovering and addressing possible challenges before adopting an order management system can help prevent operational problems, downtime, and losses.
With numerous OMS solutions on the market, companies can find it difficult to choose a single platform to meet their business requirements.
You can take the following steps to find the most suitable OMS for your business.
Discuss with stakeholders must-have and nice-to-have features in your future OMS, its integration with your corporate systems, and the devices you plan to use for order management. You should also take into account your company’s growth plans to select a solution scalable enough to accommodate increased order volumes.
You should decide whether to host and manage your OMS in-house or opt for a cloud-based application hosted on the vendor’s servers.
Submit a request for proposal with your requirements to different order management software providers to help you evaluate their offerings.
Once you have several proposals on hand, evaluate whether each system provides sufficient functionality to support your operations and achieve growth goals. Also, consider the pricing of each system to find the one that fits your planned budget.