Custom order management software: features, tech stack, and benefits
Our scope of custom order management services
Itransition provides a full range of order management software development services, from analyzing your requirements and recommending an optimal feature set to creating and deploying a reliable order management tool to meet your business needs.
Consulting
Our experts can analyze your existing order management workflows and business requirements to help you select the best-fitting features, estimate development costs and timelines, plan the implementation process, and accompany you at every project stage.
Development
We develop custom order management solutions from the ground up and equip them with capabilities for automating order processing tasks, maintaining fulfillment workflows of any complexity, and improving order orchestration practices.
Implementation
We follow best industry practices when implementing custom order management solutions to ensure quick deployment and minimize adoption challenges. We also perform multiple tests to fix any issues, fine-tune the system, and make sure it functions properly when you start taking orders.
Integration
We help retailers, manufacturers, and distributors integrate order management software with corporate or third-party tools to ensure seamless data sharing, reduce manual work, and improve overall business performance.
Discuss your order management project with Itransition
Key features for order management software
Depending on your business specifics and requirements, we can equip your order management solution with suitable functionality to help you quickly manage every stage of the order lifecycle, enable omnichannel fulfillment, and keep your customer satisfaction levels high.
Order fulfillment process
1
Purchase order placement
A product added to the shopping cart
Checkout
2
Order confirmation
Payment verification
Fraud detection
Checking product availability
Order approval
3
Order processing
Inventory updating
Order routing to a suitable fulfillment center
4
Picking
Order gathering for shipping at the warehouse
5
Packing
Order packaging
Labelling
Packing slip and receipt printing
6
Shipping
Shipping carrier selection
Shipment tracking enablement
7
Delivery
Delivery to the customer or the chosen pickup location
Delivery confirmation
8
Post-sales follow-up
Customer feedback request
Return and exchange handling
Refund payment
Streamline your order fulfillment with Itransition
Essential order management software integrations
We can connect your order management system with the disparate digital solutions you use in your sales operations to enable seamless cross-team data exchange and streamline order fulfillment workflows across the company.
Key integrations
ERP
Sales channels
Warehouse management systems
Accounting software
Shipping carriers’ systems
ERP
With an OMS-ERP integration, retailers can get a unified 360-degree view of their supply chain operations, streamline their order-to-cash processes, optimize sourcing and logistics, and ensure accurate financial reporting.
Sales channels
We can connect an OMS to your ecommerce website, online marketplace, and in-store PoS system for automatic order generation, quick payment verification, customer details collection, order details updating, and sharing order statuses with customers.
Warehouse management systems
Order and warehouse management software integration allows for real-time inventory visibility, syncing of stock changes, optimization of order routing, acceleration of order picking and packing, and minimization of human error.
Accounting software
By linking an OMS to accounting software, you can track completed and pending purchase/sales orders, automatically update sales ledgers, ensure timely order reconciliation, and calculate taxes more accurately.
Shipping carriers’ systems
Through integration with shipping carriers’ software, businesses can compare shipping rates, track shipments from the chosen carriers in real-time, optimize the delivery for purchase and sales orders, and gain end-to-end supply chain visibility.
Best order management software
Top order management platforms offer basic and advanced features for order fulfillment and can cater to the functional needs of various business types.
Key features
- Real-time inventory management across stock locations
Automated order workflow with advanced configuration and extension flexibility
Sourcing
Order splitting
Two distinct user interfaces for customer support and warehouse teams, Backoffice Customer Support Cockpit and Backoffice Order Fulfillment Cockpit - Returns and refunds creation and management
Fraud reports, payment details, and customer information viewing
Customer support integration
Accelerator integration
Omnichannel sales support
Limitations
- Requires training
- No free trial
Pricing
- Price upon request
Best for
- Companies of all sizes
OMS development roadmap
1
Planning
Analysis of the client’s workflows and requirements for the future order management solution
2
Design
Architecture design, hands-on prototyping, specification review and technical sketching, UI/UX design
3
Development
Front-end and back-end development, integration with external systems
4
Acceptance testing
End-to-end acceptance testing and expert supervision
5
Deployment
Deploying the final project, post-release testing, and user training
6
Maintenance & support
On-demand ongoing performance monitoring, software upgrades, repairs, and fixes
Custom OMS cost & development timeline
Cost
The cost of order management solutions varies greatly depending on the project’s complexity and business requirements. The total cost can start at $100,000 for an MVP and reach $400,000 for a complicated solution with advanced capabilities and sophisticated workflows. For companies that want to upgrade their existing solution with new functionality, the cost of modifications can start at $50,000.
Custom software cost factors:
- Development team composition and pay rate
- Number, type, and complexity of features
- Software development duration
- Data migration needs
- Project complexity
- Number and complexity of integrations
- Technology stack
- Staff training
Order management software benefits
Whether you run a small retail store or a large online marketplace, implementing an order management tool can significantly accelerate and simplify your order fulfillment and improve your business operations.
Improved efficiency
By streamlining order management tasks, an OMS helps merchants reduce order fulfillment time, improve inventory control, optimize the supply chain, and reallocate resources for more complex tasks.
Data transparency
An OMS provides a consolidated, real-time view into each stage of the order management cycle and serves as a single source of truth for your sales, inventory, accounting, and customer data, facilitating informed decisions and more effective strategies.
Centralized customer service
Customer service teams can easily access real-time order or inventory information to help customers. Also, customers can place and track their orders without assistance, which gives them more control and frees customer service staff.
Enhanced accuracy
Order management solutions automate routine tasks, eliminate data silos throughout the sales and fulfillment processes, and minimize manual data entry. This helps prevent mistakes and makes commercial operations more accurate.
Reduced costs
With an OMS, businesses can automate and optimize their back-office order management processes, thus reducing storage, shipping, handling, and labor costs. Moreover, OMS reports provide valuable insights for increasing a business’s cost-effectiveness and profitability.
Enhanced customer experiences
By centralizing order fulfillment in an OMS, merchants can ensure fast and smooth order processing and delivery, offer customer-friendly omnichannel experiences, and increase consumers’ satisfaction with fast, consistent customer service.
Digitize order processing with our order management software
Challenges of OMS implementation
Discovering and addressing possible challenges before adopting an order management system can help prevent operational problems, downtime, and losses.
Choosing the right OMS
With numerous OMS solutions on the market, companies can find it difficult to choose a single platform to meet their business requirements.
You can take the following steps to find the most suitable OMS for your business.
- Identify your current business needs and objectives
Discuss with stakeholders must-have and nice-to-have features in your future OMS, its integration with your corporate systems, and the devices you plan to use for order management. You should also take into account your company’s growth plans to select a solution scalable enough to accommodate increased order volumes.
- Choose between on-premise or cloud-based
You should decide whether to host and manage your OMS in-house or opt for a cloud-based application hosted on the vendor’s servers.
- Create a request for proposal
Submit a request for proposal with your requirements to different order management software providers to help you evaluate their offerings.
- Compare proposals
Once you have several proposals on hand, evaluate whether each system provides sufficient functionality to support your operations and achieve growth goals. Also, consider the pricing of each system to find the one that fits your planned budget.
