Ecommerce consulting services: key options, platform expertise, and benefits
Why choose Itransition
20+ years of experience in ecommerce consulting services provision
In-house Salesforce Center of Excellence
Certified Adobe, SAP Commerce, and Salesforce developers
Recognized among Top Ecommerce Developers by Clutch
Client spotlight
-30%
technical debt
Performance optimization for SAP Commerce stores
We optimized a European retailer's SAP Commerce digital supermarket, solved its technical issues, improved its stability and performance, and introduced best ecommerce practices.
+60%
search traffic
Online supermarket optimization
Itransition optimized catalog pages in an SAP Commerce-based online supermarket and helped increase conversions for low-frequency search queries by 25%.
An improvement guide
for five major problems
SAP Commerce store audit and optimization roadmap
We performed a comprehensive ecommerce website audit and developed a detailed roadmap, complemented with time and cost estimation, to address critical performance issues.
-30%
technical debt
Performance optimization for SAP Commerce stores
We optimized a European retailer's SAP Commerce digital supermarket, solved its technical issues, improved its stability and performance, and introduced best ecommerce practices.
+60%
search traffic
Online supermarket optimization
Itransition optimized catalog pages in an SAP Commerce-based online supermarket and helped increase conversions for low-frequency search queries by 25%.
An improvement guide
for five major problems
SAP Commerce store audit and optimization roadmap
We performed a comprehensive ecommerce website audit and developed a detailed roadmap, complemented with time and cost estimation, to address critical performance issues.
-30%
technical debt
Performance optimization for SAP Commerce stores
We optimized a European retailer's SAP Commerce digital supermarket, solved its technical issues, improved its stability and performance, and introduced best ecommerce practices.
+60%
search traffic
Online supermarket optimization
Itransition optimized catalog pages in an SAP Commerce-based online supermarket and helped increase conversions for low-frequency search queries by 25%.
An improvement guide
for five major problems
SAP Commerce store audit and optimization roadmap
We performed a comprehensive ecommerce website audit and developed a detailed roadmap, complemented with time and cost estimation, to address critical performance issues.
Our ecommerce consulting services
Itransition provides a full range of business consulting services to established retail businesses and startups, from working out an effective ecommerce strategy for your digital retail business and improving security and data management to solving an array of operational and technical issues.
Technology advisory
Having worked with the most popular ecommerce platforms, we can help you choose the optimal off-the-shelf solution and tailor it to your workflows. If you are considering bespoke ecommerce solutions or website development, our ecommerce experts can also analyze your requirements and conduct a market research to elaborate on its feature set and select suitable technologies.
- Deployment model advisory
- Platform edition recommendation
- Automation opportunities discovery
- Support and maintenance tool selection
Business process consulting
Our team can analyze your current business processes to identify areas for improvement and translate your business requirements into actionable digital transformation roadmaps.
- Inventory management
- Stock management
- Supply chain management
- Abandoned cart recovery
- Customer retention and retargeting
- Order placement (shopping cart, shipping configuration, delivery estimation)
- Order processing (order fulfillment, order shipping, delivery tracking)
- Catalog navigation
- Payment processing
- Personalized offers
Customer engagement consulting
Our team can recommend effective engagement tactics and ecommerce marketing strategies to encourage customers to interact more with your website and help you build more lasting relationships with them as well as your brand image.
- Real-time digital engagement tools (live chats, chatbots, digital showrooms)
- Useful content creation
- Creation of loyalty programs
- Social media integration
- Customer reviews introduction
- Email marketing automation
- Checkout optimization
- Personalized recommendations
Search optimization consulting
We can finetune the ecommerce search experience in your store or marketplace, first inspecting your online store for ineffective search features and then recommending relevant improvements.
- Search performance optimization
- Search accuracy improvement
- Personalized search
- Intelligent search
Security consulting
We can help digital retailers ensure the confidentiality and integrity of their corporate and customer data. Our security advisors will ensure regulatory compliance, enhance resilience to cyber attacks, and gain customer trust.
- Data security audit
- Compliance review (GDPR, CCPA, PCI DSS)
- Vulnerability assessment
- Source code review
- Penetration testing
- Security improvement roadmap
Digital experience consulting
Our ecommerce experts can help you deliver the best user experience, increasing customer loyalty and improving conversion rates. We can analyze and test the UX/UI of your online store and other customer engagement channels, optimize navigation, product pages, and other aspects, and make customer journeys more personalized.
- Cross-channel UI/UX audit
- Usability testing
- User journey maps
- Checkout optimization
- Contextual personalization
- Web design improvement recommendations
Omnichannel retail enablement
We can review your customer journeys and interaction channels and harmonize them for a seamless customer experience, keeping the front end of your digital business consistent across all your commerce channels.
- Web: product catalogs, recommendations, support/FAQ
- Mobile: location-aware features, mobile payments, self-service bots
- Store: POS, in-store sales automation, interactive digital displays
- Support: call center, claims and refunds, after-sales service, self-service
- Social: profile-based personalization, loyalty programs, community building
Data management & analytics advisory
Our team can review your data management processes and improve data collection, processing, and analysis. This will help you make better data-driven decisions, set up more effective targeting, and minimize customer churn.
- Cross-channel data consolidation
- Store performance analytics
- Customer identification and KYC
- Customer behavior-driven personalization
- Customer consent management
Ecommerce audit
We can run a targeted or comprehensive check on your ecommerce website to uncover its issues. Based on the audit’s findings, we can draw up an improvement roadmap and improve your ecommerce store’s performance, functionality, usability, and search engine rankings.
- Performance audit
- UI/UX audit
- Infrastructure audit
- Security audit
- Search engine optimization audit
- Code audit
Technology enhancement
We can advise you on the adoption of advanced technologies for your digital store, such as artificial intelligence, IoT, and AR/VR, to help gain a competitive edge and boost conversions.
- AI-driven personalization
- Predictive analytics
- Intelligent process automation
- Virtual stores and try-ons
- Augmented product catalogs
- Sensor-based stock tracking
- Smart inventory management
Want to improve your ecommerce operations?
Our ecommerce platform consulting expertise
Having solid experience with leading ecommerce platforms, our certified consulting team can help you implement the best-fitting solution, tailor it to your digital retail needs, and effectively overcome any platform-specific challenges.
Magento
Being an Adobe Bronze Solution Partner, Itransition offers expert consulting services to companies wishing to build a Magento-based ecommerce store or enhance the capabilities of their current ecommerce solution.
- Magento development planning
- Migration strategy creation
- Replatforming to Magento
- Third-party app integration with Magento solutions
- Problem-oriented Magento consulting
SAP Commerce
Itransition is a recognized SAP Silver Partner, delivering expert advisory on SAP Commerce adoption, integration with third-party apps or other SAP products, and improvement recommendations for an existing SAP Commerce solution in line with the retailer’s business needs.
- SAP Commerce capabilities consulting
- Current SAP Commerce solution audit
- Advisory on the integration with SAP Commerce Cloud and SAP Customer Data Cloud
- Mobile enablement consulting
- An ongoing optimization strategy
Salesforce
Itransition’s Salesforce consulting services encompass assistance with selecting Salesforce editions and features as well as customization and optimization recommendations for the existing systems. We can also advise on best-suiting integrations for Sales Cloud, Marketing Cloud, and B2C Commerce solutions.
- Salesforce configuration advisory
- Diagnosing existing and potential issues
- Migration strategy development
- Custom capabilities consulting
- Salesforce product consulting
Related services
Ecommerce development
We develop online stores, create mobile apps, and deploy integrated ecommerce infrastructures to help you launch or enhance your digital presence.
Ecommerce integration
Itransition provides integration services to help businesses simplify, speed up, and secure data flow between ecommerce systems, reducing internal process silos.
Customer experience consulting
Our team helps build a future-proof CXM strategy and implement suitable software to enable cross-channel data collection, customer data analytics, personalization, and seamless customer service.
Ecommerce analytics
Itransition creates ecommerce analytics systems to help online retailers better understand customer behavior, measure product performance, identify the most effective online sales and engagement channels, and discover growth opportunities.
Ecommerce personalization
We empower our clients with personalization tools for building efficient digital marketing campaigns, fostering customer loyalty, and increasing conversions and sales.
Ecommerce SaaS
Our team can build a SaaS ecommerce solution using a popular cloud-based software licensing model to accelerate your web store’s time to market and increase its scalability.
Ecommerce security
Our experts develop ecommerce cyber security solutions drawing on a thorough analysis of relevant risks and ensure the safety of digital retailers’ and customers’ sensitive data.
Benefits of ecommerce consulting
With the help of ecommerce consulting experts, retail companies can efficiently resolve various strategic and technical issues with their online stores and enjoy multiple benefits driving their digital business growth.
Fair assessment
Unlike insiders, third-party ecommerce consultants can offer unbiased feedback on the performance of your online business and its weak points and outline optimal improvement options.
Time savings
While ecommerce consultants analyze your online store and create digital strategies to improve its performance, you can focus on other important activities within your expertise.
Customer growth
Ecommerce consultants come up with the most suitable customer engagement and marketing strategies for reaching out to new customers or markets, tapping into new advertising channels, or launching targeted digital marketing campaigns.
Improved productivity
With a 360-degree analysis of your digital store provided by an ecommerce audit, you can improve your critical business processes like order fulfillment and customer interaction and use the capabilities of your ecommerce solution to their maximum potential.
Data-driven planning
Instead of relying on intuition or customary ways, retailers can use unbiased findings of ecommerce consultants to shape their growth and improvement strategy, as well as take proactive business decisions.
New business opportunities
Having an outsider perspective, ecommerce consultants can point out the areas in your digital store where your business can grow and open new business development or transformation opportunities.
Streamline your ecommerce workflows with Itransition
Ecommerce consulting: popular questions answered
What do ecommerce consulting firms do?
Ecommerce consultants provide advice to retail companies that conduct or plan to conduct business online. Ecommerce consulting services include an audit and recommendations about ecommerce platform choice, best integrations, digital customer experience improvement, solution of ecommerce software issues, technical SEO optimization, and new business opportunities.
How do I choose my perfect ecommerce consulting team?
To find your perfect ecommerce consultancy partner, begin by setting goals and understanding what areas of your ecommerce business you need expert advice on. Then, research the available offers and select top candidates with relevant experience and case studies. Finally, after contacting them and discussing your business challenges and expectations, choose the one that best meets your requirements. Things to consider when selecting ecommerce consultants:
- Experience
- Industry expertise
- Service scope
- Customer reviews
- Communication skills
How much do ecommerce consulting services cost?
An ecommerce consultant’s fee depends on their location and experience, as well as the project’s scope and timeline.
Service
Retail software development services, solutions & tech stack
Learn how our retail software development company helps retailers and ecommerce businesses deliver great customer experiences through reliable software.
Insights
Ecommerce architecture: which one should you choose?
Selecting a suitable ecommerce architecture isn’t easy, so in this article we cover main ecommerce architecture types and provide tips on choosing between them.
Case study
Digital commerce solution for IT retailer
Learn how Itransition delivered an Adobe-based ecommerce solution and optimized its performance with extensions for a Canadian IT retailer.
Insights
Accelerating ecommerce growth with predictive analytics
In this article, we discuss how ecommerce companies can implement predictive analytics to boost customer loyalty, optimize operations, and increase profits.
Insights
A guide to making your supply chain smart
Learn what a smart supply chain is and what its key components are and discover how it can transform modern businesses.
Case study
Technology partner for digital marketing strategy support
Itransition became a technology partner for a global beverage manufacturer to build digital presence for 14 of the customer’s brands globally.
Case study
Technology & process consulting for an ecommerce agency
Discover how Itransition helped the customer reduce annual costs and maximize revenue through technological and process optimization consulting.