Salesforce support services

Itransition provides a wide range of Salesforce support services, including 24/7 system monitoring, troubleshooting, routine maintenance, and user support. We help you keep your CRM solution running smoothly and ensure it evolves alongside your business, minimizing disruption to your business processes through dedicated L1-L3 support from our experts.

Salesforce professional services & product expertise

Why Itransition

10+ years Salesforce service provider

Internal Salesforce Center of Excellence

L1, L2 and L3 Salesforce support levels

110+ Salesforce certifications

Salesforce Select partner

Regarded as a Top Salesforce Consulting Company by Clutch

Our Salesforce support services

We provide a range of Salesforce technical support services to cater to any business needs and Salesforce platform improvement goals.

Our Salesforce support services

System monitoring

We provide 24/7 proactive monitoring of your Salesforce environment. Our team identifies and resolves technical issues and security vulnerabilities before they impact your operations, ensuring stable performance and minimizing the risk of downtime.

Salesforce administration

Our Salesforce support team handles daily tasks, including user account management, workflow configuration, and custom dashboard creation. We also manage your security and access control settings, perform data import, export, and correction, and add new functionality.

Troubleshooting

Our certified Salesforce experts identify, analyze, and resolve any technical, performance, configuration, data quality, or security issues within your Salesforce org, making sure your system is stable and functions properly.

User help desk

We provide expert advice for end-users, helping them increase productivity through timely request handling, technical issue resolution, and targeted user training. We also assist with user onboarding to help new users become familiar with the platform’s features, helping your organization achieve higher ROI through increased platform adoption.

System evolution

We improve or change your system to support your business development goals, adding new Salesforce integrations or functionality, modifying the existing capabilities, or improving user experience through workflow automation.

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Independent Salesforce audit & assessment

For a deeper, one-time assessment of your Salesforce environment’s current condition, we offer several fixed-scope independent audit options to suit your specific objectives. Based on the findings, we provide practical recommendations that your team can implement independently or with Itransition’s support.

Salesforce health check

A rapid diagnostic review of your Salesforce instance, covering configuration, workflow automation, and security aspects, as well as overall user adoption trends.

Salesforce solution audit

A deep-level Salesforce solution assessment, covering architecture, data quality, security, integrations, license usage, and adoption across teams.

Salesforce license cost audit

An analysis of Salesforce license utilization and discovery of opportunities for cost optimization.

Salesforce products we support

We support, maintain, and modernize the most popular Salesforce products and apps.

Our support levels

We offer flexible support tiers and pricing options to fit your budget. You can choose a monthly mixed fee for predictable costs and a defined set of services or opt for time and material billing to pay only for the work performed, which best suits companies with fluctuating support needs. On demand, we can adjust our Salesforce support and maintenance service offering to the specific needs of our customers.

Support levels

First-line (L1)

Within this support level, we provide basic issue identification and troubleshooting and perform regular Salesforce management and configuration.

Technical (L2)

This level of Salesforce support is aimed at companies with more complex and area-specific issues, such as system administration or integrations. At this level, we also provide more personalized services, such as health checks and evolution advisory.

Expert (L3)

The highest level of Salesforce support involves Itransition’s dedicated team working closely with the client to understand their challenges and resolve complicated issues and major incidents, often providing custom solutions.

Custom support package

If none of the standard support offers meet your unique requirements, Itransition is ready to work out a tailored offer with a custom set of services and activities.

Our approach to Salesforce support delivery

We follow the established Salesforce support process to ensure high quality of the support and maintenance services we provide.

1

Business analysis & consulting

We begin by analyzing existing Salesforce products and infrastructure and all the relevant logs pertaining to the solution’s previous operation, including incident history and inputs from the IT and business departments. Then, we study your business needs and draw up a service plan detailing the scope of Salesforce support services and their delivery schedule.

2

Service delivery

Our Salesforce experts provide the agreed-upon support and maintenance services as well as detailed reports on their work and achieved results. We strictly adhere to security and confidentiality standards to make sure your business information stays safe.

3

Improvements

We regularly provide recommendations for streamlining your Salesforce business processes, such as migrating legacy Process Builder automations or optimizing existing Flows, and improving the functionality of your CRM to keep it aligned with your evolving business needs.

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When to go for third-party Salesforce support