Salesforce implementation is the delivery of Salesforce products into the designated environment together with configurations, migration, and setup activities to ensure the solution’s maximum value. Itransition has certified consultants, architects, developers, and admins on board to help companies with Salesforce implementations of any scope and complexity and provide post-implementation support upon request.
10+ years Salesforce consulting services provider
In-house Salesforce Center of Excellence
Recognized among Top Salesforce Consulting Companies by Clutch
82 Salesforce certifications
Experience with Sales Cloud, Service Cloud, Marketing Cloud, CPQ, and more Salesforce products
conversion rates
We replaced Bruntwood’s numerous legacy systems with a unified Salesforce CRM, automating the company’s lead and opportunity management, quote generation, and contract management.
client management productivity
We provided Salesforce implementation services to an insurance buyout company and tailored the CRM’s client management workflows, including data collection, communication, and activity planning, to the customer’s needs.
Here’s how our certified Salesforce experts approach a typical Salesforce implementation project to ensure its efficiency and eventual success.
Planning
We conduct kick-off meetings with the customer to plan the project and determine what Salesforce products they should implement. Based on this, we select the tools we will need for this Salesforce implementation project and select specialists for the team.
Discovery
At this stage, we analyze the customer’s business needs in more detail and use them to elaborate on Salesforce implementation requirements as well as the project’s goals. We can also develop PoC for features without established requirements and provide a demo to validate the suggested approach.
Design
Our Salesforce developers configure the solution’s UX/UI, objects and fields, reports, business rules, and other aspects to better tailor it to the customer’s operations. When out-of-the-box settings can’t provide the desired modifications, we can perform Salesforce customization through custom development.
Integration
We integrate the future Salesforce platform with other business software in the customer’s IT infrastructure, like ERP, document management solutions, marketing tools, etc., with pre-built connectors or custom modules and ensure seamless data flow and collaboration between them.
Validation
When we’ve finished modifying the Salesforce solution and preparing it for implementation, we deploy metadata to a testing environment to perform user acceptance testing, load testing, and staging. If needed, we make necessary changes to the solution afterward.
Roll-out
We deliver the Salesforce solution to the customer’s selected environment, ensuring minimal interruptions to the company’s operations. Then, we migrate all the necessary data from legacy CRM and other systems to Salesforce.
Support
After the successful Salesforce implementation, we can help the customer with user adoption, getting target users acquainted with the new solution’s features and capabilities. Our team can also provide ongoing support and maintenance services on demand.
Sales Cloud
Service Cloud
Marketing Cloud
Community Cloud
B2C Commerce
CPQ Salesforce
Salesforce Einstein
Defines the project scope and supervises all implementation stages.
Understands the company’s processes and can map them out in the Salesforce system. Communicates with different teams and oversees the implementation end-to-end.
Helps stakeholders select Salesforce products and determine the requirements, set up the system, and perform necessary configurations.
Designs and builds Salesforce customizations and integrations.
Takes care of data preparation for migration into Salesforce and ensures the migration goes smoothly.
Manages the implemented Salesforce system on a daily basis.
Customer employees from particular departments that provide feedback at each project’s stage and become the solution’s first users.
Learn nine best practices to ensure the Salesforce implementation project goes smoothly and brings the expected results.
Establish the project’s KPIs
Ensure data quality before migration to Salesforce
Draw up detailed documentation for the new solution and processes
Provide employee onboarding and training
Create a change management strategy
Carry out testing throughout and post-implementation
Factor in contingencies into the project’s budget
Secure both stakeholders’ and users’ buy-in from the start
A Salesforce implementation budget can range from $10,000 to $100,000+. Such a significant difference is due to a large number of cost factors that impact the final price. Here are the most important ones:
Salesforce products typically come in four editions, each with different features and capabilities, with the cheapest at $25 per month and the most expensive at $300. Additional feature licenses or managed packages will cost you extra.
Since Salesforce charges companies per user, the more users you plan to have, the more money you’ll need to spend.
Salesforce implementation fees vary depending on whether you hire a consulting company or a freelance specialist, as well as their location and certifications.
The scope of custom development and the volume costs will depend on your data set size for migration to Salesforce and customization ambitions
Salesforce user training is relatively inexpensive. However, if you plan to have Salesforce system admins or developers on board, you’ll have to invest thousands of dollars.
After Salesforce implementation, you’ll need someone to supervise your Salesforce journey, delivering updates and improvements and fixing emerging errors. Whether you hire third-party support specialists or appoint someone from your IT staff will also impact the final cost.
IT costs reduction
Salesforce
customer acquisition costs reduction
Salesforce
Challenge
Some outdated or homegrown software can prove hard to connect to Salesforce and ensure seamless data exchange between them.
Challenge
Solution
Companies should first validate that Salesforce integration with this software is indispensable. If it is, stakeholders should consider developing custom APIs or other integration solutions to connect Salesforce and other business software.
Challenge
Due to the lack of understanding, employees can resist using Salesforce.
Challenge
Solution
Before Salesforce implementation, stakeholders and managers should start promoting the platform’s value and employee benefits. Companies should also conduct specialized Salesforce training programs for various departments.
Challenge
By adding too many unnecessary customizations to Salesforce, companies risk going overboard and making the solution cumbersome and hard to use.
Challenge
Solution
Companies should draw up the scope of initial Salesforce customizations and workflow automation based strictly on current business needs and target users’ wishes. After you get used to the platform, you can come up with other, more specific and meaningful improvements to cater to emerging business goals.
Challenge
Ongoing Salesforce support requires specific knowledge and skills that not every company has on board.
Challenge
Solution
To keep implemented Salesforce CRM running smoothly in the future, companies should take care to hire Salesforce support specialists or train in-house IT staff way in advance. Another viable option is to outsource Salesforce support to certified Salesforce developers, preferably ones who have performed the implementation.
