A community portal is an online platform for interactions between organizations and communities of people with similar personal or professional interests. Itransition builds bespoke user-friendly community portals for better communication, efficient knowledge sharing, and seamless collaboration.
of organizations agree community is critical to their mission
CMX, 2022
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Based on the type and purpose of a community, we equip the portal with different feature combinations to meet customers’ specific needs.
Itransition creates robust portals that meet the specific needs of online communities based on their size, demographics, or common interests.
We build customer portals as a powerful self-service tool and a reliable source of knowledge, helping you grow a dedicated community around your brand. Customers can find information on various topics, manage orders and payments, submit claims, and communicate with the brand team and other users.
intuitive, attractive, and speedy
Itransition created a banking portal for Rietumu Banka to align their digital strategy to their clients’ expectations.
Itransition provides a full range of community portal development services to deliver the best solution for your business needs.
Itransition creates community solutions from scratch, covering the full cycle of software development including prototyping, UX/UI design, back-end and front-end development, system integration, end-to-end testing, and post-release support. You get a proprietary community hub consistent with your brand and community aims.
We build portals on top of best-in-class platforms, aligning the end solution with your requirements and objectives. We implement the necessary features and tweak the design to ensure the portal’s UX/UI is coherent with your brand. In the end, with lower upfront costs and shorter implementation time, you get a fully-fledged solution customized specifically for your business.
Connecting your community portal to enterprise or third-party systems allows you to build a single digital ecosystem and reap more benefits from seamless data exchange.
The access to comprehensive data about community members, their behavior, preferences, and expectations stored in CRM allows companies to build a more personalized user experience.
With an ERP connected to your portal, you can provide customers with real-time inventory information and make data exchange automated and error-free.
An integration with a product information management system ensures the consistency and visibility of information across your community portal and other business systems.
We can integrate data analytics tools to help you capture relevant customer data and track your portal’s performance for more personalized services, data-driven decisions, and accurate business risk mitigation.
We can connect your portal to a ticketing system to help you manage user requests, combine interactions into a single thread, preserve communication context, and improve overall customer experience.
Planning
Business needs analysis
Development strategy
Step-by-step project plan with deadlines
Design
Portal architecture
Visual style selection
UI mapping
Prototyping with formatted content
Development
Front-end and back-end development
Integration with other corporate systems
Risk mitigation
Testing
Functional testing
Unit and integration testing
Load testing
Deployment
Product release
Post-release testing
Staff training
Maintenance and support
Performance monitoring
Bug fixes
Software updates
On-demand training
We employ top-notch technologies and tools to build a secure and reliable community portal that will help you establish a strong online presence and grow an engaged community.
WordPress, Drupal Orchard, Umbraco, Sitecore
Headless CMS (Strapi, Directus, Contentful) + Jamstack (Next.JS, Gatsby)
Zendesk
Live chat (Drift, Intercom, etc.)
Feedback forms
Google Analytics and Social Tracking
Zendesk Service Now
Live chat (Drift, Intercom, etc.) CRM integration
Magento Hybris
CRM integration
Community portals provide a digital environment for effective interactions between community members, bringing multiple benefits to the audience and portal owners.
A community portal can keep community members loyal and engaged.
An engaging portal can stimulate customer retention and drive user growth.
User data accumulated over time helps understand your audience and its needs.
Businesses can get helpful insights from user behavior and communications.
An active portal helps the brand gain more visibility.
Users can solve their problems without turning to support with the help of other community members.
Itransition applies best practices for community software development to provide users with the necessary resources and ensure their seamless communication with each other.
We build portals with user-friendly interfaces and intuitive navigation to facilitate seamless customer interaction with the portal and reduce search time.
We develop our portals with a focus on user data protection. Implementing multi-step authentication as well as data backup and encryption technologies, we ensure the safe collection and storage of the data your users share.
We develop mobile-responsive user interfaces for our community portals, re-aligning asset hierarchy, resizing images, and adapting text and other elements to fit the mobile device screen in both portrait and landscape modes.
We enable the moderator role in chats and forums to check conversations for hate speech, toxic comments, and aggressive statements. We can also implement a complaint button to enable users to report disrespectful behavior, helping moderators block abusive users.
AI analytics can help you discover insights, detect patterns, correlate different types of portal data, and perform root-cause analysis. You can analyze large amounts of user data more accurately to promote a personalized customer experience.
Itransition offers solutions to process and interpret your data and clarify key business dynamics for your data-driven decisions.
We provide quality assurance consulting and testing services to detect and fix software vulnerabilities and ensure product security and efficiency.
Our team helps seamlessly migrate software to a cloud platform and provides cloud development, integration, and redesign services.
We offer consulting, migration, and customization services for companies to boost their community efficiency with Salesforce Service Cloud.