A community portal is an online platform for interactions between organizations and communities of people with similar personal or professional interests. Itransition builds bespoke user-friendly community portals for better communication, efficient knowledge sharing, and seamless collaboration.
of organizations agree community is critical to their mission
Based on the type and purpose of a community, we equip the portal with different feature combinations to meet customers’ specific needs.
Itransition provides a full range of community portal development services to deliver the best solution for your business needs.
Itransition creates community solutions from scratch, covering the full cycle of software development including prototyping, UX/UI design, back-end and front-end development, system integration, end-to-end testing, and post-release support. You get a proprietary community hub consistent with your brand and community aims.
We build portals on top of best-in-class platforms, aligning the end solution with your requirements and objectives. We implement the necessary features and tweak the design to ensure the portal’s UX/UI is coherent with your brand. In the end, with lower upfront costs and shorter implementation time, you get a fully-fledged solution customized specifically for your business.
Connecting your community portal to enterprise or third-party systems allows you to build a single digital ecosystem and reap more benefits from seamless data exchange.
The access to comprehensive data about community members, their behavior, preferences, and expectations stored in CRM allows companies to build a more personalized user experience.
With an ERP connected to your portal, you can provide customers with real-time inventory information and make data exchange automated and error-free.
An integration with a product information management system ensures the consistency and visibility of information across your community portal and other business systems.
We can integrate data analytics tools to help you capture relevant customer data and track your portal’s performance for more personalized services, data-driven decisions, and accurate business risk mitigation.
We can connect your portal to a ticketing system to help you manage user requests, combine interactions into a single thread, preserve communication context, and improve overall customer experience.
Maintenance and support
We employ top-notch technologies and tools to build a secure and reliable community portal that will help you establish a strong online presence and grow an engaged community.
WordPress, Drupal Orchard, Umbraco, Sitecore
Headless CMS (Strapi, Directus, Contentful) + Jamstack (Next.JS, Gatsby)
Live chat (Drift, Intercom, etc.)
Google Analytics and Social Tracking
Zendesk Service Now
Live chat (Drift, Intercom, etc.) CRM integration
Community portals provide a digital environment for effective interactions between community members, bringing multiple benefits to the audience and portal owners.
A community portal can keep community members loyal and engaged.
An engaging portal can stimulate customer retention and drive user growth.
User data accumulated over time helps understand your audience and its needs.
Businesses can get helpful insights from user behavior and communications.
An active portal helps the brand gain more visibility.
Users can solve their problems without turning to support with the help of other community members.
Itransition applies best practices for community software development to provide users with the necessary resources and ensure their seamless communication with each other.
We build portals with user-friendly interfaces and intuitive navigation to facilitate seamless customer interaction with the portal and reduce search time.
We develop our portals with a focus on user data protection. Implementing multi-step authentication as well as data backup and encryption technologies, we ensure the safe collection and storage of the data your users share.
We develop mobile-responsive user interfaces for our community portals, re-aligning asset hierarchy, resizing images, and adapting text and other elements to fit the mobile device screen in both portrait and landscape modes.
We enable the moderator role in chats and forums to check conversations for hate speech, toxic comments, and aggressive statements. We can also implement a complaint button to enable users to report disrespectful behavior, helping moderators block abusive users.
AI analytics can help you discover insights, detect patterns, correlate different types of portal data, and perform root-cause analysis. You can analyze large amounts of user data more accurately to promote a personalized customer experience.
Itransition offers solutions to process and interpret your data and clarify key business dynamics for your data-driven decisions.
We provide quality assurance consulting and testing services to detect and fix software vulnerabilities and ensure product security and efficiency.
Our team helps seamlessly migrate software to a cloud platform and provides cloud development, integration, and redesign services.
We offer consulting, migration, and customization services for companies to boost their community efficiency with Salesforce Service Cloud.
Explore the best web portal development practices, core functionality, tech stack, and custom vs. platform-based model. Find a reliable tech partner.
Find out more about Itransition’s property management portal design and development project for a UK-based startup.
Find out how Itransition developed a tenancy deposit replacement application for Hamilton Fraser, a UK insurance provider.
Read this case study about Itransition’s project for a US university research center to deliver job search app testing and two custom web portals.