Atlassian Gold Solution Partner

Continuously mastering Atlassian products since 2007, Itransition offers tools, solutions, and services to help your teams work efficiently. Being an Atlassian Partner, we help businesses configure, customize, and deploy any Atlassian product, along with integrating it into the selected IT infrastructure. Our certified specialists take care of every implementation step, from license purchasing to solution support.

Whether you run an Atlassian solution or plan to install one, we’ll help you with its development, migration, upgrade, and 24/7 maintenance. We also provide all-round audit of business processes to adapt them to the logic of Atlassian as well as carry out training for different user groups.

Atlassian configuration
& upgrade
& support
User & admin

Atlassian products we work with

Jira Core

Jira Core allows business teams to manage projects, workflows, and tasks of various complexity.

  • Pre-defined business templates for numerous teamwork scenarios
  • Customizable workflows to automate project workflows, facilitate task management, and simplify performance reporting
  • Custom filters to discover project details and make decisions in seconds

Jira Service Desk

Jira Service Desk is a helpdesk solution for requesting and delivering support services, as well as managing complex ITSM processes.

  • Streamlined request management via arranged queues and channels
  • Built-in features to collect user feedback and provide self-service
  • Asset-centric service management aligned with ITIL requirements
  • Easy configuration and integration with the Atlassian stack

Jira Software

Built for agile development teams, Jira Software is a tool to plan and manage full-cycle software development projects as well as participating human resources.

  • Out-of-the-box and custom workflows for various software development processes
  • Automated reporting to track and evaluate team performance and productivity
  • Sprints, Kanban boards, and user stories for comprehensive project management


Confluence is a collaboration platform that helps teams coordinate their work on various content types, from meeting minutes to project documentation.

  • Content management with multilevel user permissions, versioning, and co-editing capabilities
  • Pre-built customizable templates for effortless content publishing
  • Android and iOS apps for on-the-go blogging, content sharing, and review

Bamboo Server

Bamboo Server is a CI/CD on-premises application for automated and fully transparent software building, testing, and deployment.

  • Support of up to 100 concurrent build agents for speedy software tests and quick code delivery
  • Complete visibility of software delivery progress through ongoing control of code changes and reported issues
  • 360-degree view of all deployment projects, their statuses, and results


Bitbucket is a customizable tool that offers collaborative code writing, review, and deployment aligned with CI/CD best practices.

  • Collaborative features integrated directly into the code environment
  • Code protection through user permissions and access management features
  • CI/CD workflows supported with Bitbucket Pipelines


All-round audit

As an Atlassian implementation partner, Itransition reviews your existing business processes and workflows, defining and mitigating tech issues, if any. We audit Atlassian instances to evaluate their overall state and find any underutilized capabilities. We also offer Atlassian consulting services to help you eliminate the bottlenecks detected.



Goal setting

Identifies goals, provides artefacts

Interviews stakeholders, summarizes business and technical requirements

Instance analysis

Provides access to Atlassian instances

Analyzes business processes and infrastructure, checks if the instances are aligned with the Atlassian best practices

Improvement roadmap

Prioritizes requirements, approves deliverables

Creates a roadmap, architects the solution, models business processes

Training and coaching

Ensures trainee time allocation and availability

Coaches and trains end users and Atlassian administrators

Custom development

Our developers build custom Atlassian solutions to meet your requirements when out-of-the-box Atlassian products and Marketplace add-ons don’t cut it, the current user tier no longer suits your needs, or the available functionality is overkill.

We take up Atlassian software development to deliver plugins, custom fields, dashboards and reports for you to target specific user groups, organize your projects, create dynamic charts, and build custom reports.

Data vizualization

Process engineering and automation

As an Atlassian consultant, we assist companies with business workflow engineering and automation based on our domain expertise of building ITIL-compliant processes. If your core service or product relies on an Atlassian product, we help you design and automate the rest of your business ecosystem around it.

Service desk

  • Incident management
  • User self-service
  • Knowledge management
  • Configuration management
  • Service management
  • Service desk performance
  • Automated rules and triggers
  • Benchmarking
  • Development and IT service integration

Talent management

  • Strategic employee planning
  • Talent acquisition and retention
  • Employee performance
  • Learning and motivation
  • Compensation
  • Career development
  • Succession planning
  • Employee self-service
  • Information management

Full-cycle DevOps enablement

We build full-cycle DevOps infrastructures with the Atlassian tools at heart to foster project planning, operations management, continuous integration, implementation, and feedback. With your business specifics in mind, we analyze and optimize your software delivery processes to cut down on the overall deployment time by 7.5-10 times.

We also provide long-term Atlassian quality assistance: we do regular checkups of Atlassian-based solutions, assess their functional strength and usability, as well as suggest and implement improvements.

Staging US Prod US Staging EU Prod EU Staging HK Prod HK


We can upgrade your on-premises Atlassian solutions or move them and their custom components to a new environment.

From server to cloud

We migrate your Atlassian instances to the cloud, retaining the same level of transformation flexibility that you got used to when using the on-premises deployment. Additionally, we assist you with restricted functions in the cloud applications for them to fit into your software and business environments.

From cloud to server

We migrate Atlassian instances from the cloud to give you more freedom with customizations and the stable security of an on-premises deployment. We prevent possible issues with features, data, and integration caused by substantial differences between cloud and on-premises Atlassian apps.

From server to server

If you need to separate your Atlassian instances, move them into a “closed” environment, or upgrade them to the latest version, our Atlassian consultants and developers will migrate your deployment from server to server, preserving existing configurations, integrations, and data.

Additional services from an Atlassian expert

Configuration and deployment

We configure and set up applications from the Atlassian stack to automate both business-centric and technological workflows of various complexity. We consider your long-term scaling plans to recommend optimal user tiers, hardware and network characteristics, and configurations.

Solution integration

We use various approaches to integrate Atlassian products with third-party software you use, depending on your goals and software environments. Our Atlassian experts will connect your products to other apps, external databases, platform-based or custom services.

Maintenance and support

We provide Atlassian support services that range from maintaining the system’s health to making it comfortable for admins and users to work with and manage the setup. Itransition experts provide L1-L3 support as well as 24/7 monitoring of the deployment with instant alerts to any technical issues.

User and admin training

Itransition can help you if you want your employees to use Atlassian products painlessly or look for best practices and expert guidance on possible enhancements. With our training, you will stop navigating Atlassian products intuitively and become a confident user or admin.