Atlassian Gold Solution Partner

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Atlassian Gold Solution Partner

An Atlassian solution partner since 2018, Itransition provides professional services to help you implement Atlassian applications for streamlining project management, improving teamwork, and setting up cross-departmental collaboration.

Our certified specialists help you implement, optimize, or migrate Atlassian products, taking care of each step

from license purchasing to solution configuration, customization, and support, ensuing compliance with best practices and regulatory requirements. As an official Atlassian Specialized Partner in IT service management (ITSM), we help you set up IT and service delivery processes in compliance with the requirements and standards established by Atlassian.

Best practices. Holistic approach

Entrust your project to a proven Atlassian partner

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Atlassian products we work with

Our services

Our Atlassian service portfolio includes all the essential activities to ensure an effective transformation journey, smooth migration, and accurate configuration and customization of your Atlassian applications. Our customers can opt for on-demand consulting services from our professionals or go for long-term management and support of their Atlassian products.

All-round audit

Itransition reviews your Atlassian setup and existing business processes and workflows to evaluate the overall state of your instances, find underutilized capabilities, and identify issues or inefficiencies. We then build an actionable roadmap to help you eliminate the bottlenecks and provide recommendations on how to use your Atlassian products most effectively.

Customer

Itransition

Goal setting

Identifies goals, provides artifacts

Interviews stakeholders, summarizes business and technical requirements

Instance analysis

Provides access to Atlassian instances

Analyzes business processes and infrastructure, checks if the instances are aligned with the Atlassian best practices

Improvement roadmap

Prioritizes requirements, approves deliverables

Creates a roadmap, architects the solution, models business processes

Training and coaching

Ensures trainee time allocation and availability

Coaches and trains end users and Atlassian administrators

Atlassian migration

Since Atlassian no longer sells new Server licenses and ended the support for Server products in February 2024, Itransition helps companies migrate their Server instances to Atlassian Cloud or Atlassian Data Center.

Itransition draws up a migration plan to ensure a smooth migration process with minimal to no downtime as well as performs migration from start to finish, helping you seamlessly move to the new environment regardless of your product or user tier.

From Server to Cloud

We migrate your Atlassian instances to the cloud so that you get a product version that is always up to date and offers the most comprehensive feature set, innovative capabilities, built-in security, and simplified administration. Atlassian is constantly working on improving its cloud products, expanding their functionality and ensuring they meet global security and data privacy standards.

From Server to Data Center

If you prefer to remain in your self-hosted environment or require a multi-year transition to the cloud, we help you migrate to Atlassian Data Center. Atlassian offers a broad set of enterprise-grade features in Data Center and will continue to improve the Data Center offering to help companies meet their core needs. We assist you with selecting an optimal infrastructure, configuring a new architecture, and safely deploying your Data Center instance to the production environment.

Run Atlassian cloud migration stress-free with Itransition

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Setup, configuration & implementation

We advise on the best Atlassian setup to meet your needs. We also use and share best practices for Atlassian application configuration to automate both business-centric and technological workflows of various complexity.

License management

As a certified Atlassian reseller, we assist you with selecting the right Atlassian license package and advise on the most cost-effective license options for renewals, upgrades, and downgrades of the user count.

Process engineering & automation

We assist companies with business workflow engineering and automation based on our domain expertise of building ITIL-compliant processes. If your core service or product relies on the Atlassian platform, we help you design and automate the rest of your business ecosystem around it.

Requirements elaboration
Project roadmap development
Backlog refinement and prioritization
Iteration scope planning

Quality management
Release management
KPIs and metrics

Incident management
User self-service
Knowledge management
Problem management

Service management
Automated rules and triggers
Benchmarking
Development and IT service integration

Strategic employee planning
Talent acquisition and retention
Employee performance
Learning and motivation
Compensation

Career development
Succession planning
Employee self-service
Information management

Full-cycle DevOps enablement

We build DevOps infrastructures powered by Atlassian tools to streamline project planning, operations management, continuous integration, implementation, and feedback. Keeping in mind your business specifics, we analyze and optimize your software delivery processes to cut down on the overall deployment time by up to 10 times. We also provide long-term support of Atlassian-based infrastructures, including regular health checkups, security updates and patching, performance optimization, and compliance and audit.

User & admin training

Itransition’s consultants provide tailored online and onsite Atlassian training to help users and admins learn best practices and gain practical product knowledge so that they can navigate the software intuitively and confidently.

Additional services by our Atlassian experts

Custom development

Our developers build custom applications for Atlassian products to extend their out-of-the-box functionality to meet all your business needs and adapt the solution to your target users. Our portfolio features apps verified by Atlassian and available globally on the Atlassian Marketplace.

Solution integration

We use various approaches to integrate Atlassian products with third-party software you use, depending on your goals and software environment. Our Atlassian experts connect your products to other apps and external databases as well as platform-based or custom services.

Maintenance & support

We offer support services for Atlassian products that range from providing quick fixes and user guidance to issue detection and developing new functionality. Our support team runs the system’s health checks and offers 24/7 performance monitoring with immediate alerts to any technical issues in your instance.

Server support

Our team provides support services for companies that decide to keep their Server solutions. If you stay on premises, we deliver technical support and app enhancements to keep your system running smoothly and securely.

Find out how to get more value from Atlassian

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Extended service kit

In addition to streamlining enterprise processes with Atlassian products, we help our customers improve their operations by providing other IT and software development services.

Managed IT services

We take on the maintenance and management of your IT systems and infrastructure, enabling you to minimize your IT asset management workload. We also ensure ongoing improvement and optimization of the managed IT assets to align them with your evolving needs and increase their efficiency.

Smart teams

With a broad pool of software engineering professionals, we assemble dedicated teams to share our expertise and help you handle software development projects of any size and complexity.

Business process management

We develop platform-based and custom best-in-class solutions for business process management, equipping them with analytics and reporting features for continuous monitoring of employees’ performance, workflow dynamics, and efficiency of resource utilization.