Atlassian Gold Solution Partner

Continuously mastering Atlassian products since 2007 and JIRA v. 3.12, Itransition offers tools, solutions, services, and resources to help your team work more efficiently. Being an Atlassian Partner, we help businesses configure, customize, and deploy any Atlassian setup, and integrate it into their IT infrastructures. Our certified specialists take care of every step of the way, from buying licenses to product support.

Whether you already have an existing Atlassian instance or plan to install one, we help with everything from all-round business processes audit and user training to performance tuning, custom setups migration, development, and 24/7 maintenance.

Atlassian configuration
& upgrade
& support
User & admin

Atlassian stack

Jira Core

Jira Core allows business teams to manage processes, projects, and tasks efficiently.

  • Pre-defined business templates aligned to different ways teams work
  • Customizable workflows to support any business process, from recruiting to budget/campaign management, etc.
  • Custom filters to quickly get the information

Jira Service Desk

Jira Service Desk is a helpdesk request management tool, built both for delivering support and looking for it within any industry.

  • Service requests management
  • User feedback collection and self-service
  • SLA management
  • Integration with software tools and ITIL compatibility

Jira Software

Built for agile development teams, Jira Software is a tool to plan, track, and release quality software products, featuring industry best practices like sprints, Scrum/Kanban boards, etc.

  • Customizable workflows to match the different ways software development teams work
  • Team performance reports based on real-time data
  • Out-of-the-box integration with development and CI tools


Confluence is an open and shared collaboration software that helps teams work on various content types, from meeting notes to technical documentation.

  • Document/content lifecycle management with access permissions, version control, and full context
  • Concurrent editing/tracking changes and notifications in real time
  • Android and iOS mobile apps for working on your content on the go

Bamboo Server

Bamboo Server is a CI/CD tool that unites automated builds, tests, and releases in a single workflow.

  • Enterprise model for access control and management
  • Native integration with Jira, Bitbucket, Crucible, and FishEye
  • Built-in capabilities, such as DVCS support, deployment projects, etc


Bitbucket is a customizable Git repository management tool that offers collaborative code writing, code review, and CI practices for building high-quality software.

  • Pull requests, flexible workflows, personal tokens for custom integrations
  • Granular permissions and Git hooks
  • Jira and Bamboo integrations to track every commit and pull request


All-round audit

Itransition specialists review your existing business processes and workflows, defining and mitigating possible performance issues. We provide you with a full Atlassian instances audit, specifying whether their capabilities are leveraged to the fullest, and offering assistance if there are any support problems.



Goal setting

Identifies goals, provides artefacts

Interviews stakeholders, summarizes business and technical requirements


Provides access to Atlassian instances

Analyzes business processes and infrastructure, checks the compliance with Atlassian best practices

Improvement roadmapping

Prioritizes requirements, approves deliverables

Creates a roadmap, architects the solution, models business processes

Training & coaching

Ensures trainee time allocation and availability

Performs coaching and training for users and administrators

Custom development

In case your business needs can not be covered by out-of-the-box Atlassian products and/or Marketplace add-ons, the user tier doesn’t match your needs, or the available functionality is overkill, our backend and frontend developers build custom Atlassian solutions that fully meet your requirements. We deliver plugins, custom fields, dashboards and reports for you to target specifically selected user groups, organize your projects, create dynamic charts and build custom reports, and more.

Data vizualization

Process engineering & automation

We deliver Atlassian-based process engineering and automation services based on our domain expertise of automating ITIL and other IT-specific and non-IT processes. If your core service or product relies on any Atlassian product, we help you build and automate the rest of your business processes around it.

Service desk

  • Incident management
  • User self-service
  • Knowledge management
  • Configuration management
  • Service level management
  • Service desk performance
  • Automated rules & triggers
  • Benchmarking
  • Dev and IT integration

Talent management

  • Strategic employee planning
  • Talent acquisition & retention
  • Employee performance
  • Learning & motivating
  • Compensation
  • Career development
  • Succession planning
  • Employee self-service
  • Information management

Full-cycle DevOps enablement

From project planning and operations management to continuous integration, deployment and feedback, we build full-cycle DevOps infrastructures with Atlassian tools at heart and any third-party tools integrated, if necessary.

We start with analyzing and optimizing your software delivery processes with all your peculiarities in mind, from allowed downtime to geographical distribution of teams and servers, thus cutting down on the overall deployment time by 7.5-10 times. We have the experience of making it even through the Great Firewall of China.

Staging US Prod US Staging EU Prod EU Staging HK Prod HK


We help move your Atlassian tools, their custom components and data from on-premise infrastructure to the cloud, and vice versa.

From server to cloud

We migrate your Atlassian instances to a cloud to enable the flexibility of morphing your deployment at will. We assist with restricted functions in cloud applications, even with those marked as “can't be configured by Atlassian Support”.

From cloud to server

We migrate Atlassian instances from any cloud to ensure the compliance with the data sovereignty practices. We prevent possible feature, data and native cloud integration losses as the Atlassian Cloud apps are usually ahead of the latest downloadable versions.

From server to server

In case you need to separate your Atlassian instances or move them into “closed” environment or between versions and databases, we migrate your Atlassian setup from server to server, including both configuration and data.

Other services

Configuration & deployment

Starting from 2 business days, we configurу and set up deployment for the entire Atlassian stack to automate any workflow your business needs. We also consider potential scalability to recommend you the optimum user tier, and hardware configuration.

Solution integration

We use different approaches to integrate Atlassian products with any software you use depending on your goals and software environments. Our Atlassian experts connect your products with other apps, external databases, and third-party services.

Maintenance & support

We render Atlassian support services that range from system health maintenance to making it comfortable for admins and users to work with your setup. Itransition experts provide L1—L3 support, as well as 24/7 monitoring with instant alerting if your system faces a possible technical issue.

User & admin training

Whether you want your employees to know their way around Atlassian products or look for best practices and expert guidance, Itransition can help you. With our training, you step forward from using Atlassian products intuitively and become a confident user and/or admin.