Atlassian license cost optimization services

Atlassian license cost optimization services

by Itransition Editorial Team

reviewed by

Nadzeya Dubitskaya, Head of Atlassian Practice

Atlassian license cost optimization services include selecting the best-fitting license package, monitoring user accounts, reconfiguring the Atlassian setup, and providing support during the licensing process. Itransition can help optimize your Atlassian solution and reduce license costs by up to 30-40%.

increase in Software-as-a-Service costs by 2025

Gartner

of licenses go unused by employees

Nexthink

wasted per month on unused licenses across 30 popular software tools

Nexthink

Our Atlassian license cost optimization services

Itransition delivers end-to-end Atlassian license management services to organizations of all sizes across verticals. We help make Atlassian setups cost-effective and align them with the companies’ current needs.

Our Atlassian license cost optimization services

Itransition spares you the time-consuming routine of license purchases, renewals, and revocation. We can prepare invoices, consolidate your licenses to synchronize renewal dates, set up license renewal alerts, and resolve issues with Atlassian on your behalf to ensure smooth and consistent use of Atlassian tools.

Our certified specialists analyze your Atlassian products to detect unused or duplicate features, inactive users and insufficiencies resulting in user overlapping and extra administration efforts. We can also review current billing plans to check if the number of paid users meets the actual business demands.

We identify and eliminate configuration bottlenecks to help companies reduce overspending. We review Atlassian product access to ensure that the right users have access to the required products and features and that licenses are not provided by default to all employees. In addition, we clean up users who don’t use the instance or no longer work for the company.

Our team can recommend upgrading or downgrading to the best-fitting Atlassian billing plan based on your unique business requirements and growth goals. Following an Atlassian setup audit, we suggest the optimal number of users, team configuration, and a cost-effective product plan.

For qualifying charitable and non-profit organizations we help acquire free self-managed Data Center licensing, free Atlassian Access subscriptions, and cloud subscriptions with a 75% discount. For qualifying open-source projects, we assist with getting free cloud subscriptions. Our specialists support the entire license acquisition process, helping our clients prepare documents, submit an application, and escalate the submission if needed.

As an Atlassian Gold Solution Partner, we can quickly resolve your issues or push tickets to the Atlassian support team for a quicker response. We can also assist you in areas where Atlassian doesn’t provide support to help you implement or customize your solution, train users, handle self-managed installation updates, and operate Community licenses.

Cut your Atlassian license cost with Itransition

Contact us

Why choose Itransition

16 years of Atlassian implementation experience

Atlassian Gold Solution Partner

In-house Atlassian Center of Excellence

Hundreds of completed projects on Atlassian consultancy, configuration, and TCO optimization

Client spotlight

Atlassian license cost optimization

-75%

lower costs

Itransition optimized a UK national charity organization’s workflows through Agile transformation, lowered their Atlassian license costs by 75%, and tripled the number of Atlassian product users within the company.

Atlassian configuration and training for IATA

-$200,000

of license costs

We migrated data to Jira Service Desk Cloud, automated workflows, revised licenses, integrated the solution with other Atlassian tools, and held training sessions, helping significantly reduce license costs and admins’ load.

Jira and Confluence migration

-30%

lower TCO

We migrated Jira and Confluence server instances to the cloud for a fintech startup, helping reduce hardware, installation, maintenance, and support-related costs and prepare for the upcoming end of Atlassian server support.

Atlassian license cost optimization

-75%

lower costs

Itransition optimized a UK national charity organization’s workflows through Agile transformation, lowered their Atlassian license costs by 75%, and tripled the number of Atlassian product users within the company.

Atlassian configuration and training for IATA

-$200,000

of license costs

We migrated data to Jira Service Desk Cloud, automated workflows, revised licenses, integrated the solution with other Atlassian tools, and held training sessions, helping significantly reduce license costs and admins’ load.

Jira and Confluence migration

-30%

lower TCO

We migrated Jira and Confluence server instances to the cloud for a fintech startup, helping reduce hardware, installation, maintenance, and support-related costs and prepare for the upcoming end of Atlassian server support.

Atlassian license cost optimization

-75%

lower costs

Itransition optimized a UK national charity organization’s workflows through Agile transformation, lowered their Atlassian license costs by 75%, and tripled the number of Atlassian product users within the company.

Atlassian configuration and training for IATA

-$200,000

of license costs

We migrated data to Jira Service Desk Cloud, automated workflows, revised licenses, integrated the solution with other Atlassian tools, and held training sessions, helping significantly reduce license costs and admins’ load.

Jira and Confluence migration

-30%

lower TCO

We migrated Jira and Confluence server instances to the cloud for a fintech startup, helping reduce hardware, installation, maintenance, and support-related costs and prepare for the upcoming end of Atlassian server support.

Our clients say

Itransition helped us upgrade to JSM Premium to simplify and improve our processes by utilizing out-of-the-box features and native integrations with Atlassian Insight and Opsgenie. … [This] helped us close 90% of action items our support teams articulated during the retrospective after the migration to JSM. The project also allowed for saving more than 50% of IATA’s Jira admins' time allocated for instance management tasks.

Jean-Luc Surmont

Head, Office CIO International Air Transport Association (IATA)

Itransition's specialists deployed Jira Software on our environment and conducted a series of trainings to ensure smooth onboarding. They performed different trainings, including Jira for admins, project managers, and business users. They also prepared a set of materials, helping us better understand how to create and manage Scrum/Kanban projects, work with Jira dashboards, leverage Jira metrics and reporting, etc. … We do appreciate everything that Itransition team contributed to our projects. Their team helped us incorporate agile software development practices, which significantly improved our daily workflows.

Katsumi Matsuyama

President/CEO Nakamoto & Associates

Our Atlassian service offerings

Atlassian license management/Continuous

Atlassian license management

One-time cost optimization

Continuous

One-time cost optimization

Analyzing instance usage statistics
Analyzing instance usage statistics
Finding users’ overlaps
Finding users’ overlaps
Checking access rights
Checking access rights
Assessing the setup’s relevance to business needs
Assessing the setup’s relevance to business needs
Generating weak-point reports on a billing plan, solution configurations, and structure
Generating weak-point reports on a billing plan, solution configurations, and structure
Offering recommendations for weak points and comparable costs for the existing and recommended implementations
Offering recommendations for weak points and comparable costs for the existing and recommended implementations
Implementing the recommendations
Implementing the recommendations
Ongoing license review, purchasing, renewal, and revocation and Atlassian price change monitoring
Ongoing license review, purchasing, renewal, and revocation and Atlassian price change monitoring

Atlassian products we work with

Jira Software is a project management tool for agile development teams designed to track, plan, and release software products.

Key features

Agile software development featuring the industry’s best practices like user stories, sprints, and Scrum/Kanban boards

Customizable workflows to match the way software development teams work

Reports based on real-time data

Out-of-the-box integration with development and Cl tools

Code and deployment status in Jira

Image title: Code and deployment status in Jira

Data source: atlassian.com

Formerly Jira Core, this solution streamlines process, project, and task management and performance measurement for business teams.

Key features

Pre-defined templates

Customizable workflows to support any business process

Custom filters for quick search

Pre-defined reports and customized dashboards for project status monitoring

Jira Work Management timeline

Image title: Jira Work Management timeline

Data source: atlassian.com

Jira Service Management is a platform built to facilitate technical support within or outside an enterprise and tailor help desks to meet the specific needs of IT and business teams.

Key features

Service requests, change, knowledge, incident, and problem management

User feedback collection and self-service

Pre-configured request types and templates

ITIL compatibility

Jira Service Management project templates

Image title: Jira Service Management project templates

Data source: atlassian.com

This open and shared workspace is designed to centralize information, coordinate plans, and connect work across teams.

Key features

Document lifecycle management with access permissions, version control, content organization, and full context

Concurrent editing, change tracking, and real-time notifications

Pre-built templates, search filters, and labels

Browsing page cards in Confluence

Image title: Browsing page cards in Confluence

Data source: atlassian.com

Atlassian Access provides company-wide visibility, security policies, and control across your Atlassian Cloud infrastructure.

Key features

SAML single sign-on

User provisioning

Authentication policies

Security audit logs and insights

Atlassian Access

Image title: Atlassian Access

Data source: atlassian.com

An agile-at-scale tool, Jira helps enterprises orchestrate work across teams, making their work visible, trackable, measurable, and collaborative.

Key features

Value stream management

Lean portfolio management

Dependency management

Cross-team progress tracking with reports, mindmaps, and roadmaps

Program increment planning

Dependency maps for delivery teams

Image title: Dependency maps for delivery teams

Data source: atlassian.com

This is a status and incident communication tool for informing users about downtime to reduce the number of support requests.

Key features

Real-time and scheduled statuses of incidents, metrics, and notifications

Status embed for making status information visible to any page visitor

Integration with monitoring, alerting, and support tools

Service components

Image title: Service components

Data source: atlassian.com

Bitbucket is a Git repository management tool allowing collaborative code writing as well as review and CI practices.

Key features

Pull requests for quality, flexible workflows

Granular permissions

Request throttling and queueing, SCM cache

Git hooks for custom restrictions

Personal tokens for custom integrations

Integrations with Jira and Bamboo to track every commit and pull request

Bitbucket UI

Image title: Bitbucket UI

Data source: atlassian.com

Opsgenie is an incident management platform that sends users timely notifications about critical incidents.

Key features

Alert categorization and escalation

Automatic file and link addition to the referred documents

Integration with 200+ popular tools for messaging, ticketing, and monitoring

Post-incident report generation or export to Confluence

On-call management and escalations
On-call management and escalations

Image title: On-call management and escalations

Data source: atlassian.com

This web application organizes projects into Kanban boards and tracks tasks, completion, progress, and deadlines.

Key features

Team collaboration, task management, product development roadmap, and personal productivity

Covering the needs of C-level executives, HR teams, sales representatives, marketing, and small engineering teams

Integration with such third-party solutions

Trello project management board

Image title: Trello project management board

Data source: tcts.textiles.ncsu.edu — Trello Project Management

An Atlassian marketplace partner, Tempo provides a suite of time tracking and management tools that connect directly to Jira.

Key features

Timesheets for tracking time with automated suggestions and Google and Microsoft calendars integration

Planner with a real-time overview of all available resources

Cost Tracker for transforming Timesheets data into actual project costs

Budgets for planning and monitoring project financing

Resource planning by Tempo

Image title: Resource planning by Tempo

Data source: atlassian.com

The Atlassian Marketplace is a platform for Atlassian customers to discover, try, and buy apps, add-ons, plugins, and integrations for Atlassian products.

Key features

Apps to customize and extend your Atlassian product

Free 30-day trial for all apps

Atlassian marketplace

Image title: Atlassian marketplace

Data source: atlassian.com

Need advice on Atlassian licenses or pricing?

Book a call

Best practices for cutting Atlassian license costs

On top of a one-time professional audit of the Atlassian tools usage, companies aspiring to maintain an optimal feature-to-price balance over time should consistently follow Atlassian license best practices.

Continuously revise your Atlassian licenses

Although one-time Atlassian product usage audits provide valuable data, they can’t give an accurate long-time picture because employees’ usage patterns change over time. Therefore, Atlassian software usage audits should become a regular initiative, particularly as the company approaches the license renewal date. This way, companies can ensure the software’s highest value for employees at the lowest cost possible.
Benefits of optimizing license costs with us

You can focus on more important business aspects as we timely complete all your license procedures, including renewal, billing, and invoicing.

Regularly monitor the number of users

With a monthly billing schedule the Atlassian subscription renewal is priced based on the exact number of users. So, companies should regularly check user counts to prevent an accumulative license cost increase. For easy, centralized user management, we recommend integration with the Atlassian Access tool to synchronize users and groups, revoke inactive users’ access, and provide SSO.
Benefits of optimizing license costs with us

We detect and remove overdue or unused licenses and recommend the most economically beneficial subscriptions and configurations.

Keep track of Atlassian updates

Since Atlassian can deliver important updates, change prices, end product support, and offer time-limited promos, organizations can save a considerable amount of money by anticipating upcoming changes. For example, if your annual Cloud license is due to expire in 90 days and Atlassian announces an upcoming price increase, you can renew your license ahead of that increase. Given that renewal quotes can be extended for the next 90 days, you lock in before the price changes and optimize license costs.
Benefits of optimizing license costs with us

We notify you about the upcoming Atlassian licensing changes so that you can make timely decisions and Atlassian setup adjustments.

Turn to Atlassian partners for support

It can take up to 2 business days for the Atlassian support team to respond to an incoming issue. Such a delay can freeze your project flow, disrupt operations, and cause financial losses. By teaming up with Atlassian partners, you can quickly resolve problems and maintain your system’s health.
Benefits of optimizing license costs with us

Our experts resolve Atlassian-related issues and set up Atlassian solutions without business-critical delays.

FAQs

Do you charge for your Atlassian license cost optimization services?

We perform a one-time Atlassian setup audit and generate cost optimization opportunities reports for free. However, if you choose Itransition to implement our recommendations or run further periodic audits, a fee will be charged. You can contact our experts to get a quote.

How can I determine which Atlassian licenses I should revoke?

To detect unused licenses, companies can identify their Atlassian software usage patterns by answering the following questions:

  • How many licenses are installed and actively used?
  • How many licenses are used regularly, rarely, or have never been used?
  • What product and app features across your Atlassian tools are overlapping? Can you reduce the number of tools or merge them?

With this information, you can revise subsequent contracts, reduce the number of unused licenses, and pay only for what the organization needs.

Atlassian-based DevOps transformation

Case study

Atlassian-based DevOps transformation

Learn how Itransition helped a customer from the airline industry with DevOps transformation and team collaboration based on Atlassian products.

Jira implementation for Nakamoto & Associates

Case study

Jira implementation for Nakamoto & Associates

Learn how Itransition helped the Oracle Cloud consultant with Jira implementation to improve their agile software development project management.

Occupational safety incident management software

Case study

Occupational safety incident management software

Find out how Itransition delivered a Jira-based incident management system for an oil and gas company.

Atlassian consulting for a UK software development provider

Case study

Atlassian consulting for a UK software development provider

Learn how Itransition’s Atlassian experts helped the customer optimize their software development by customizing their Jira and Confluence solutions.