Atlassian license cost optimization services
Atlassian license cost optimization services include selecting the best-fitting license package, monitoring user accounts, reconfiguring the Atlassian setup, and providing support during the licensing process. Itransition can help optimize your Atlassian solution and reduce license costs by up to 30-40%.
increase in Software-as-a-Service costs by 2025
Gartner
of licenses go unused by employees
Nexthink
wasted per month on unused licenses across 30 popular software tools
Nexthink
Our Atlassian license cost optimization services
Itransition delivers end-to-end Atlassian license management services to organizations of all sizes across verticals. We help make Atlassian setups cost-effective and align them with the companies’ current needs.
License management
Itransition spares you the time-consuming routine of license purchases, renewals, and revocation. We can prepare invoices, consolidate your licenses to synchronize renewal dates, set up license renewal alerts, and resolve issues with Atlassian on your behalf to ensure smooth and consistent use of Atlassian tools.
Atlassian setup analysis
Our certified specialists analyze your Atlassian products to detect unused or duplicate features, inactive users and insufficiencies resulting in user overlapping and extra administration efforts. We can also review current billing plans to check if the number of paid users meets the actual business demands.
Configuration fine-tuning
We identify and eliminate configuration bottlenecks to help companies reduce overspending. We review Atlassian product access to ensure that the right users have access to the required products and features and that licenses are not provided by default to all employees. In addition, we clean up users who don’t use the instance or no longer work for the company.
License revision
Our team can recommend upgrading or downgrading to the best-fitting Atlassian billing plan based on your unique business requirements and growth goals. Following an Atlassian setup audit, we suggest the optimal number of users, team configuration, and a cost-effective product plan.
Free Community license acquisition
For qualifying charitable and non-profit organizations we help acquire free self-managed Data Center licensing, free Atlassian Access subscriptions, and cloud subscriptions with a 75% discount. For qualifying open-source projects, we assist with getting free cloud subscriptions. Our specialists support the entire license acquisition process, helping our clients prepare documents, submit an application, and escalate the submission if needed.
As an Atlassian Gold Solution Partner, we can quickly resolve your issues or push tickets to the Atlassian support team for a quicker response. We can also assist you in areas where Atlassian doesn’t provide support to help you implement or customize your solution, train users, handle self-managed installation updates, and operate Community licenses.
Cut your Atlassian license cost with Itransition
Why choose Itransition
16 years of Atlassian implementation experience
Atlassian Gold Solution Partner
In-house Atlassian Center of Excellence
Hundreds of completed projects on Atlassian consultancy, configuration, and TCO optimization
Client spotlight
-75%
lower costs
Atlassian license cost optimization
Itransition optimized a UK national charity organization’s workflows through Agile transformation, lowered their Atlassian license costs by 75%, and tripled the number of Atlassian product users within the company.
-$200,000
of license costs
Atlassian configuration and training for IATA
We migrated data to Jira Service Desk Cloud, automated workflows, revised licenses, integrated the solution with other Atlassian tools, and held training sessions, helping significantly reduce license costs and admins’ load.
-30%
lower TCO
Jira and Confluence migration
We migrated Jira and Confluence server instances to the cloud for a fintech startup, helping reduce hardware, installation, maintenance, and support-related costs and prepare for the upcoming end of Atlassian server support.
-75%
lower costs
Atlassian license cost optimization
Itransition optimized a UK national charity organization’s workflows through Agile transformation, lowered their Atlassian license costs by 75%, and tripled the number of Atlassian product users within the company.
-$200,000
of license costs
Atlassian configuration and training for IATA
We migrated data to Jira Service Desk Cloud, automated workflows, revised licenses, integrated the solution with other Atlassian tools, and held training sessions, helping significantly reduce license costs and admins’ load.
-30%
lower TCO
Jira and Confluence migration
We migrated Jira and Confluence server instances to the cloud for a fintech startup, helping reduce hardware, installation, maintenance, and support-related costs and prepare for the upcoming end of Atlassian server support.
-75%
lower costs
Atlassian license cost optimization
Itransition optimized a UK national charity organization’s workflows through Agile transformation, lowered their Atlassian license costs by 75%, and tripled the number of Atlassian product users within the company.
-$200,000
of license costs
Atlassian configuration and training for IATA
We migrated data to Jira Service Desk Cloud, automated workflows, revised licenses, integrated the solution with other Atlassian tools, and held training sessions, helping significantly reduce license costs and admins’ load.
-30%
lower TCO
Jira and Confluence migration
We migrated Jira and Confluence server instances to the cloud for a fintech startup, helping reduce hardware, installation, maintenance, and support-related costs and prepare for the upcoming end of Atlassian server support.
Our clients say
Itransition helped us upgrade to JSM Premium to simplify and improve our processes by utilizing out-of-the-box features and native integrations with Atlassian Insight and Opsgenie. … [This] helped us close 90% of action items our support teams articulated during the retrospective after the migration to JSM. The project also allowed for saving more than 50% of IATA’s Jira admins' time allocated for instance management tasks.
Itransition's specialists deployed Jira Software on our environment and conducted a series of trainings to ensure smooth onboarding. They performed different trainings, including Jira for admins, project managers, and business users. They also prepared a set of materials, helping us better understand how to create and manage Scrum/Kanban projects, work with Jira dashboards, leverage Jira metrics and reporting, etc. … We do appreciate everything that Itransition team contributed to our projects. Their team helped us incorporate agile software development practices, which significantly improved our daily workflows.
Our Atlassian service offerings
Atlassian license management
Continuous
One-time cost optimization
Analyzing instance usage statistics
Atlassian license management
Continuous
One-time cost optimization
Finding users’ overlaps
Atlassian license management
Continuous
One-time cost optimization
Checking access rights
Atlassian license management
Continuous
One-time cost optimization
Assessing the setup’s relevance to business needs
Atlassian license management
Continuous
One-time cost optimization
Generating weak-point reports on a billing plan, solution configurations, and structure
Atlassian license management
Continuous
One-time cost optimization
Offering recommendations for weak points and comparable costs for the existing and recommended implementations
Atlassian license management
Continuous
One-time cost optimization
Implementing the recommendations
Atlassian license management
Continuous
One-time cost optimization
Ongoing license review, purchasing, renewal, and revocation and Atlassian price change monitoring
Atlassian license management
Continuous
One-time cost optimization
Atlassian products we work with
Jira Software is a project management tool for agile development teams designed to track, plan, and release software products.
Key features
Agile software development featuring the industry’s best practices like user stories, sprints, and Scrum/Kanban boards
Customizable workflows to match the way software development teams work
Reports based on real-time data
Out-of-the-box integration with development and Cl tools
Image title: Code and deployment status in Jira
Data source: atlassian.com
Formerly Jira Core, this solution streamlines process, project, and task management and performance measurement for business teams.
Key features
Pre-defined templates
Customizable workflows to support any business process
Custom filters for quick search
Pre-defined reports and customized dashboards for project status monitoring
Image title: Jira Work Management timeline
Data source: atlassian.com
Jira Service Management is a platform built to facilitate technical support within or outside an enterprise and tailor help desks to meet the specific needs of IT and business teams.
Key features
Service requests, change, knowledge, incident, and problem management
User feedback collection and self-service
Pre-configured request types and templates
ITIL compatibility
Image title: Jira Service Management project templates
Data source: atlassian.com
This open and shared workspace is designed to centralize information, coordinate plans, and connect work across teams.
Key features
Document lifecycle management with access permissions, version control, content organization, and full context
Concurrent editing, change tracking, and real-time notifications
Pre-built templates, search filters, and labels
Image title: Browsing page cards in Confluence
Data source: atlassian.com
Atlassian Access provides company-wide visibility, security policies, and control across your Atlassian Cloud infrastructure.
Key features
SAML single sign-on
User provisioning
Authentication policies
Security audit logs and insights
Image title: Atlassian Access
Data source: atlassian.com
An agile-at-scale tool, Jira helps enterprises orchestrate work across teams, making their work visible, trackable, measurable, and collaborative.
Key features
Value stream management
Lean portfolio management
Dependency management
Cross-team progress tracking with reports, mindmaps, and roadmaps
Program increment planning
Image title: Dependency maps for delivery teams
Data source: atlassian.com
This is a status and incident communication tool for informing users about downtime to reduce the number of support requests.
Key features
Real-time and scheduled statuses of incidents, metrics, and notifications
Status embed for making status information visible to any page visitor
Integration with monitoring, alerting, and support tools
Image title: Service components
Data source: atlassian.com
Bitbucket is a Git repository management tool allowing collaborative code writing as well as review and CI practices.
Key features
Pull requests for quality, flexible workflows
Granular permissions
Request throttling and queueing, SCM cache
Git hooks for custom restrictions
Personal tokens for custom integrations
Integrations with Jira and Bamboo to track every commit and pull request
Image title: Bitbucket UI
Data source: atlassian.com
Opsgenie is an incident management platform that sends users timely notifications about critical incidents.
Key features
Alert categorization and escalation
Automatic file and link addition to the referred documents
Integration with 200+ popular tools for messaging, ticketing, and monitoring
Post-incident report generation or export to Confluence
Image title: On-call management and escalations
Data source: atlassian.com
This web application organizes projects into Kanban boards and tracks tasks, completion, progress, and deadlines.
Key features
Team collaboration, task management, product development roadmap, and personal productivity
Covering the needs of C-level executives, HR teams, sales representatives, marketing, and small engineering teams
Integration with such third-party solutions
Image title: Trello project management board
Data source: tcts.textiles.ncsu.edu — Trello Project Management
An Atlassian marketplace partner, Tempo provides a suite of time tracking and management tools that connect directly to Jira.
Key features
Timesheets for tracking time with automated suggestions and Google and Microsoft calendars integration
Planner with a real-time overview of all available resources
Cost Tracker for transforming Timesheets data into actual project costs
Budgets for planning and monitoring project financing
Image title: Resource planning by Tempo
Data source: atlassian.com
The Atlassian Marketplace is a platform for Atlassian customers to discover, try, and buy apps, add-ons, plugins, and integrations for Atlassian products.
Key features
Apps to customize and extend your Atlassian product
Free 30-day trial for all apps
Image title: Atlassian marketplace
Data source: atlassian.com
Need advice on Atlassian licenses or pricing?
Best practices for cutting Atlassian license costs
On top of a one-time professional audit of the Atlassian tools usage, companies aspiring to maintain an optimal feature-to-price balance over time should consistently follow Atlassian license best practices.
Continuously revise your Atlassian licenses
Although one-time Atlassian product usage audits provide valuable data, they can’t give an accurate long-time picture because employees’ usage patterns change over time.
Therefore, Atlassian software usage audits should become a regular initiative, particularly as the company approaches the license renewal date. This way, companies can ensure the software’s highest value for employees at the lowest cost possible.
Benefits of optimizing license costs with us
You can focus on more important business aspects as we timely complete all your license procedures, including renewal, billing, and invoicing.
Regularly monitor the number of users
With a monthly billing schedule the Atlassian subscription renewal is priced based on the exact number of users. So, companies should regularly check user counts to prevent an accumulative license cost increase.
For easy, centralized user management, we recommend integration with the Atlassian Access tool to synchronize users and groups, revoke inactive users’ access, and provide SSO.
Benefits of optimizing license costs with us
We detect and remove overdue or unused licenses and recommend the most economically beneficial subscriptions and configurations.
Keep track of Atlassian updates
Since Atlassian can deliver important updates, change prices, end product support, and offer time-limited promos, organizations can save a considerable amount of money by anticipating upcoming changes.
For example, if your annual Cloud license is due to expire in 90 days and Atlassian announces an upcoming price increase, you can renew your license ahead of that increase. Given that renewal quotes can be extended for the next 90 days, you lock in before the price changes and optimize license costs.
Benefits of optimizing license costs with us
We notify you about the upcoming Atlassian licensing changes so that you can make timely decisions and Atlassian setup adjustments.
Turn to Atlassian partners for support
It can take up to 2 business days for the Atlassian support team to respond to an incoming issue. Such a delay can freeze your project flow, disrupt operations, and cause financial losses. By teaming up with Atlassian partners, you can quickly resolve problems and maintain your system’s health.
Benefits of optimizing license costs with us
Our experts resolve Atlassian-related issues and set up Atlassian solutions without business-critical delays.
FAQs
Do you charge for your Atlassian license cost optimization services?
We perform a one-time Atlassian setup audit and generate cost optimization opportunities reports for free. However, if you choose Itransition to implement our recommendations or run further periodic audits, a fee will be charged. You can contact our experts to get a quote.
How can I determine which Atlassian licenses I should revoke?
To detect unused licenses, companies can identify their Atlassian software usage patterns by answering the following questions:
- How many licenses are installed and actively used?
- How many licenses are used regularly, rarely, or have never been used?
- What product and app features across your Atlassian tools are overlapping? Can you reduce the number of tools or merge them?
With this information, you can revise subsequent contracts, reduce the number of unused licenses, and pay only for what the organization needs.
Case study
Atlassian-based DevOps transformation
Learn how Itransition helped a customer from the airline industry with DevOps transformation and team collaboration based on Atlassian products.
Case study
Jira implementation for Nakamoto & Associates
Learn how Itransition helped the Oracle Cloud consultant with Jira implementation to improve their agile software development project management.
Case study
Occupational safety incident management software
Find out how Itransition delivered a Jira-based incident management system for an oil and gas company.
Case study
Atlassian consulting for a UK software development provider
Learn how Itransition’s Atlassian experts helped the customer optimize their software development by customizing their Jira and Confluence solutions.