Conversational AI consulting & development services

Itransition builds secure enterprise-grade conversational AI solutions designed to scale that support users across all digital touchpoints, offering 24/7 intelligent assistance and automating basic and complex workflows to drive operational efficiency.

We can develop custom conversational AI software fully tailored to your requirements and industry specifics or build a solution on top of leading conversational AI platforms for faster delivery.

Conversational AI consulting & development services

Our conversational AI development solutions

Our team creates different types of conversational AI systems, from AI-powered chatbots to AI voice agents and multi-agent systems, based on your business goals and end-user needs.

Our conversational AI development solutions

AI agents

Streamline multi-step tasks involving interactions with other systems, enabling automated loan processing, real-time stock monitoring, and inventory replenishment and maximizing operational efficiency.

AI chatbots & virtual assistants

Engage business users and consumers with personalized messages, answer their inquiries with relevant information in real time, and assist them with their tasks 24/7, improving customer experiences and boosting workforce productivity.

Generative AI solutions

Quickly generate various types of materials, from emails and meeting summaries to technical documentation and code, to speed up time-consuming content creation tasks.

IVR systems

Automatically handle customer queries or route them to a suitable live agent using intelligent voice bots, reducing contact center workload and call resolution times and ultimately optimizing operational costs.

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Conversational AI use cases

Marketing & sales

We develop conversational AI tools and voice commerce solutions that deliver personalized product recommendations, facilitate voice-based shopping and sentiment analysis, and collect contact information, accelerating lead generation, boosting conversion rates, and significantly increasing customer engagement and revenue growth.

Customer support

Our experts build conversational AI applications that facilitate human-like interactions to automate order tracking, returns management, claims processing, and other support tasks, enabling self-service capabilities and 24/7 customer assistance, faster case resolution, and improved customer satisfaction and retention.

Business process automation

We deliver agentic AI solutions and conversational AI-powered workflow automation systems that can be implemented across HR, accounting and finance, and other administrative functions, helping streamline tasks like employee onboarding, IT help desk operations, invoicing, or payroll processing.

Data-driven decision-making

Our solutions use natural-language queries to retrieve database information, summarize complex datasets, and generate automated reports, allowing non-technical users to uncover actionable business insights instantly.

Value-adding capabilities to augment your conversational AI solution

Create unique user journeys

Our AI developers create context-aware AI-driven solutions that adapt to each user’s intent, preferences, and needs, delivering personalized experiences and providing effective and relevant assistance.

Assist customers across channels

Our omnichannel AI solutions ensure a seamless customer journey across social media, mobile applications, web storefronts, and messaging apps, helping brands provide consistent 24/7 support on every preferred user channel.

Engage an international audience

We develop conversational solutions with multilingual support that seamlessly interact with users of different nationalities, extending your brand reach to a broader audience.

Protect user & business data

Our experts equip AI-powered systems with enterprise-grade security mechanisms to keep communications confidential for both users and businesses.

Client spotlight

AI agent for insurance claims processing

In pursuit of scaling its business operations, a USA-based insurance firm faced an increasing volume of claims that its existing manual workflows could not efficiently handle. The resulting operational bottlenecks led to higher operational costs and a greater risk of human error during the claims review process. To optimize its cumbersome claims processing workflows and enable sustainable business growth, the company partnered with Itransition’s AI development team.

Solution

Our specialists delivered an AI-powered virtual agent designed to:

  • Record claims submitted via forms or email and assist customers with document uploads.
  • Identify the type of insurance request (such as health or car), create a case in the claims management system, and attach all relevant documents.
  • Verify the submitted information, request any missing data if required, and validate the claim against policy coverage to approve it or, alternatively, escalate it for human review.
  • Initiate payments for approved claims and provide real-time status updates to customers.
Results

24% 

reduction in average claims processing time

17% 

increase in the number of claims handled without team extension

AI-powered logistics analytics assistant

Our client is a major distributor of food products working with a large number of retail stores on a daily basis. The company collects a massive volume of operational data, such as sales and inventory levels. Previously, the company conducted data analysis via traditional BI systems. However, regular software maintenance and manual BI report adjustments became increasingly time-consuming, slowing down decision-making processes.

Solution

We built an AI-powered analytics assistant that can:

  • Interpret and answer queries in natural language (such as “Show product returns by region for the last two months”) based on corporate data.
  • Generate charts, graphs, visual reports, and other visualization options according to user requests to foster data democratization.
  • Handle follow-up questions to help users find deeper dependencies in data.
Results

Faster 

self-service access to data analytics for business users, without requiring IT assistance

73% 

of users moving to the new system within one month thanks to superior usability and more extensive functionality

1.5 

FTE savings for the IT team on software maintenance

AI chatbot development for VIP customer support

Our client, a major electronics retailer, aimed to increase average spend per customer through increased loyalty. Thus, the company expanded its existing loyalty program, offering fast, high-quality after-sales support to help VIP members get the most out of their devices.

Solution

Our team developed an AI assistant that provides instant and personalized post-purchase support for VIP customers. The solution can:

  • Participate in human-like conversations to quickly answer questions about product features, usage, or issues, replacing manuals and support team agents.
  • Provide suggestions and tips to help customers explore advanced features they might not be aware of (e.g., "Did you know your TV can sync with your smart speaker?").
  • Recommend new products or complementary items based on customers' preferences and previous purchases, such as a smart plug for their voice assistant or a wireless mouse for their laptop.
Results

7.5% 

increase in average spend for customers who joined the loyalty program

2.5% 

reduction in customer churn for buyers who joined the program

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Our conversational AI development roadmap

Our specialists can handle your conversational AI project from start to finish, or step in at any stage of the development pipeline to provide the AI services you need.

1

Objectives & KPIs definition

Elicit business needs and pain points

Analyze corporate workflows and tech environment

Define software objectives as well as KPIs and key metrics to assess its effectiveness

2

Data audit

Explore available data sources

Assess dataset quality and structure

Establish a data management strategy

3

Solution design & implementation planning

Choose a suitable type of conversational AI solution

Design a software architecture and select a tech stack ensuring full compatibility with your IT environment

Define the project’s scope, timeline, deliverables, and budget

4

Development & integration

Develop the solution from scratch (including AI model training) or rely on open-source AI models and fully managed conversational AI platforms

Set up API-based integrations with other systems and services (ERP, CRM, knowledge bases, digital platforms, etc.)

Perform end-to-end testing and quality assurance

5

Pilot operation & launch

Deploy the artificial intelligence solution to production and make it available to a limited group of pilot users

Collect early user feedback to debug and fine-tune the solution accordingly

Extend availability to all users

6

Support & maintenance

Provide ongoing user support, AI model fine-tuning, software maintenance, and troubleshooting

Gather, analyze, and incorporate end-user feedback

Perform functional improvements, technology updates, and other enhancements

Conversational AI technologies we use

Languages
 Python JavaScript
Conversational AI libraries & frameworks

LangGraph

LlamaIndex

CrewAI

Microsoft AutoGen
Conversational AI SaaS

Azure OpenAI

Amazon Bedrock Agents

Amazon Q

Google Vertex AI

Claude AI

Microsoft Copilot Agent

LangSmith Hub
NLP technologies
Large language models (LLMs)

GPT-4-class

Mistral

Llama

Hermes

Phi

Gemma

Multimodal AI

SLMs

Agentic patterns

Microsoft AutoGen

CrewAI

Pinecone

Weaviate

Chroma

Redis
Cloud providers
 AWS Microsoft Azure

Google Cloud Platform

Hugging Face
Working environment

vLLM

Ollama

Serverless

RAGAS

Azure Bot SDK

Terraform

User feedback analysis

Conversational AI solutions for your industry

Our team develops conversational AI software tailored to industry-specific use cases, quality standards, and data privacy regulations.

Healthcare
Retail & ecommerce
Manufacturing
Automotive
Education
Finance
Insurance
Real estate
Telecom
Software & hi-tech

Why Itransition

25+ years of experience in IT consulting and software development

Providing AI services for 5+ years

An in-house AI/ML Center of Excellence

Standing partnerships with Microsoft and AWS

Quality and information security management compliant with ISO 9001 and ISO 27001

AI solutions adhering to GDPR, HIPAA, PCI DSS, and other data management standards and regulations

Clients ranging from startups to Fortune 500 companies

Awards and recognitions from Deloitte, Gartner, Forrester, and Everest Group

4.9 average review rating on Clutch