Itransition redesigned a legacy support and sales mobile application and developed its upgraded version, helping improve user experience and increase the client base.
The customer is a global battery technology expert, specializing in inspecting, storing, installing, and repairing auto, motorcycle, and marine batteries. They also develop specialized tools and tech solutions, provide diagnostic equipment, and offer battery technician training, road assistance, auto support, and marketing services for battery service businesses. Their partners are automobile associations, auto service providers, and strategic suppliers.
The company had a legacy cross-platform support and sales application for their battery technicians. The solution stored information on battery fitment and installation safety requirements and aided technicians with battery procurement, delivery, service, maintenance and replacement.
The customer wanted to redesign the application to bring the technologies used in the app up to date and make the user experience more intuitive. They also wanted to build the second version of the solution equipped with new features to help technicians serve the clients more efficiently. With these requirements, the customer turned to Itransition, choosing us for our long-term expertise in automotive software development.
Our team was responsible for creating new app layouts, redesigning the app, developing new features and upgrading the existing ones for the second product version.
The customer provided us with the UX package containing wireframes and brand guidelines, logo specifications, icons, color palettes, background images, buttons, fields, controls, and fonts for Android and iOS applications. Our team designed the layouts and used them to build the new app version. After the development, our QA specialists conducted usability testing.
We worked together with the customer’s in-house team on building new functionality for the updated product version, with our developers focusing on new feature development requiring in-depth Xamarin expertise. We worked in two-week sprints and finalized each sprint with testing the code and merging it with the code developed by the other team.
The upgraded application allows roadside technicians to look up batteries, check the prices and product specifications, procure the correct battery, choose the fitment, quickly find installation requirements, and issue invoices for the clients. The application’s functionality also includes multilingual support for English, Spanish and French-Canadian languages, vehicle-specific battery location diagrams, and customer training materials, such as videos and guides.
In addition to new feature development, Itransition’s team also fixed bugs in the existing code to stabilize the app.
We optimized or developed from scratch the following features:
We redesigned and upgraded the legacy cross-platform application for a global battery technology services provider, improving the user experience and performance, and helping technicians do their work faster and more accurately.
Overall, the new application version allowed the customer to achieve the following results: