Salesforce support services
10+ years Salesforce service provider
Internal Salesforce Center of Excellence
L1, L2 and L3 Salesforce support levels
98 Salesforce certifications
Regarded as a Top Salesforce Consulting Companies by Clutch
Our Salesforce support services
We provide a range of technical support services to cater to any business needs and Salesforce platform improvement goals.
We proactively monitor the implemented Salesforce applications 24/7, making sure they perform as intended and fixing any emerging issues and vulnerabilities at an early stage to minimize their negative impact.
Our Salesforce support team will perform various day-to-day user requests, including user account management, workflow configuration, new functionality addition, security and access controls setup, custom reports and dashboards creation, and data import, export, and correction.
We can carry out thorough Salesforce platform reviews on a regular basis (e.g., once every month or two months) to pinpoint any issues or areas for improvement. As a rule, health checks include the analysis of system performance and configurations, data management and security, as well as overall user experience.
Within this on-demand service, we identify, analyze, and resolve any technical, performance, configuration, data quality, or security issues within your Salesforce org, making sure your system is healthy and properly functioning.
User help desk
Our Salesforce professionals will provide expert guidance to the system’s end-users in their day-to-day work, timely assisting with various requests, solving emerging problems, and helping them get a better understanding of Salesforce’s capabilities.
We can improve or change your system to support your business development goals, adding new Salesforce integrations or functionality, modifying the existing capabilities, or improving user experience through workflow automation.
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Salesforce products we support
We support, maintain, and modernize the most popular Salesforce products and applications.
Our support levels and pricing models
We provide the most common support tiers and pricing options. On demand, we can also adjust our Salesforce support offer to the specific wishes of our customers.
Within this support level, we provide basic issue identification and troubleshooting and perform regular Salesforce management and configuration.
This level of Salesforce support is aimed at companies with more complex and area-specific issues, such as system administration or integrations. At this level, we also provide more personalized services, such as health checks and evolution advisory.
The highest level of Salesforce support involves Itransition’s dedicated team working closely with the client to understand their challenges and resolve complicated issues and major incidents, often providing custom solutions.
Custom support package
If none of the standard support offers meet your unique requirements, Itransition is ready to work out a tailored offer with a custom set of services and activities.
When to go for third-party Salesforce support
Why hire Salesforce support
Have limited in-house resources
or expertise to manage and maintain your Salesforce solutions.
Encounter frequent system errors
and downtimes that undermine business continuity.
Need optimal system performance
and strong security on a daily basis.
Lack of support agents
to process and resolve users’ inquiries and tickets.
Need to keep your CRM up-to-date
by ensuring its readiness for updates and feature releases.
Plan system evolution
that requires ongoing modifications and improvements.
We can help
Need an experienced Salesforce support team to rely on?
FAQs about Salesforce support
What are your service level agreements (SLAs)?
How do you keep up with the latest Salesforce updates and changes?
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