Applying best web development practices, Itransition improved the functionality and performance of Otkritie Bank’s web site.
Otkritie FC Bank is one of Russia’s largest full-service financial corporations offering retail, corporate and institutional clients a wide range of banking, investment, pension plan and life insurance solutions. In the last few years, Otkritie banking business has grown considerably, having consolidated a number of federal and regional-level banks.
These structural changes made the business evolve at all levels, including online promotion and remote client servicing. Realizing the strategic importance of the core website for sales driving and brand promotion, Otkritie bank decided to enhance and modernize it with regard to the actual market needs.
The local contractor responsible for the solution development failed to meet the Customer’s quality and performance requirements, so they started looking for another software vendor to speed up the product release and meet the deadline set by the business plan. They entrusted the project to Itransition, relying on our rich expertise in web portal development proved by years of experience and solid track record.
Applying best web development practices, Itransition improved the functionality and performance of Otkritie Bank’s web site. Comprehensive feature set in tune with elegant UI design enable smooth experience for both the website’s visitors and content administrators. The major system’s features include:
The solution is an RoR-based application, developed with the use of time-tested web development practices. Appealing UI was implemented using Jquery, Angular and Ajax technologies, while business logic rests on Ruby on Rails. For the database layer we applied powerful PostgreSQL database system.
The application was integrated with the Yandex.Maps web service and a custom mobile application, which enables seamless information exchange between them.
The project developed by the previous contractor was not ready for release. Because of the poor source code and complicated system architecture, the solution was low-performance and difficult to maintain and change.
Itransition allocated a team of experienced business-analysts to investigate the context. Having examined the source code and business requirements, they prepared detailed documentation and jumpstarted the project in 2 days.
The project goal was to improve the source code quality, implement additional features and make the system easily scalable and modifiable. After the product’s rollout, the Customer planned to enhance the website continually, making it more appealing and interactive.
In this regard, we distributed the project scope between 2 teams.
9 Software Engineers
L1: 10 Customer Support Specialists L2, L3: 3 CS Specialists
|Business analysis||Project environment monitoring|
|Source code review on compliance with RoR guidelines||Website availability monitoring|
|Development processes reengineering, from nonsystemic operations to wellorganized Scrum||Evaluation of the website’s upto-datedness, operations succession and functional performance|
|The architecture redesign and simplification||Knowledge base creation and maintenance|
|The source code refactoring||Handling the upcoming requests|
|Improvement and extension of the custom CMS||Environment configuration to comply with PCI standards|
|Development of a fully-featured e-commerce module||The system’s migration from reg.ru to o7.com hosting|
|Unit testing||System backup try-out|
|The project requirements got structured and documented||The solution works stably and fast|
|Development process became well-organized, yet agile. The Customer obtained more control over the team’s progress||The project knowledge base includes 12 requests descriptions, 17 instructions on the core functionality recovery, typical support workflows documentation, cases lists, and more|
|The source code got cleaner and the solution – easier for monitoring and flexible for escalation||The number of incidents on a new hosting decreased from 100 to 10 per week|
|The CMS now enables flexible layout building, providing diverse page styles and content blocks’ templates||The overall amount of incidents diminished by 10 times|
|It is now possible to manage multiple websites’ content from the single control panel|
|The website is instrumental for instant credit/deposit/mortgage calculation and coins purchase|
Realizing the needs of the Customer’s business, Itransition managed to adjust its processes correspondingly without hurting the quality of the delivered services. We undertook nontypical tasks and coped with the following challenges:
Itransition’s major achievement is the Customer’s absolute trust. They consider Itransition not just a software vendor, but also a reliable partner capable to assist or give valuable advice in all business-related situations.
During collaboration, we were entrusted a great deal of fundamental decisions, including the selection of an alternative hosting provider, substantial system refactoring, when the release was soon.
Pursuing to meet tight deadlines, the Customer asked Itransition team to help their marketing department in website content filling. Our team was also responsible for the recruitment of software engineers for the bank’s internal team, as well as their further training and adaptation to the project. Overall, we conducted 11 job interviews. The company’s HR department extremely delighted with Itransition’s commitment
What makes Itransition different is their flexibility, commitment and efficiency. Well-established processes enable them to act fast and consistently in any context. Thus, they started the project in 2 days, immediately scaled the team on demand and always met deadlines without hurting the quality of delivery.
For us they became not only a contractor delivering top quality soft, but also a reliable partner assisting in other business processes, such as staff recruiting and training.
VP and IT Director of Otkritie FC Banking Group
Itransition helped Otkritie bank to improve and accelerate time-to-market of their product. The Customer was utterly satisfied with Itransition’s commitment, operational efficiency and pro-active stand, as well as the value we delivered for their business:
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