Home
Portfolio
ERP transformation for an international jewelry company

ERP transformation for an international jewelry company

To drive business growth, the customer aimed to eliminate operational inefficiencies within their ERP environment. Itransition conducted a comprehensive assessment of the client’s workflows and needs, identified areas for improvement, and elaborated targeted recommendations. Following the audit findings, we replaced the customer’s legacy ERP with the Odoo solution, helping them achieve substantial improvements across operational efficiency, cost optimization, and scalability.

25% reduction

in total cost of ownership

9% higher

inventory accuracy

Accelerated decision-making

with ad-hoc reporting

All technologies used

Odoo Cloud

Engagement model

Full project outsourcing

About the customer

The customer is an international jewelry company with headquarters in the USA. The company specializes in the design, manufacturing, and wholesale distribution of high-end jewelry.

Industry

Retail, Wholesale

Location

USA

Company type

Private

The challenge

The customer utilized a legacy ERP solution to manage business processes. As their business expanded, they encountered various operational bottlenecks in their ERP environment, such as high total cost of ownership (TCO), reliance on manual operations, insufficient reporting, etc.

Aiming to eliminate these inefficiencies, the customer sought:

A comprehensive review of their ERP solution and workflows
The subsequent implementation of the elaborated recommendations

The solution

At a glance

As part of ERP transformation, we reviewed the customer’s existing ERP and substituted it with a tailored Odoo solution, delivering out-of-the-box features, customizations, and integrations. This way, we ensured full coverage of core operations and addressed the client’s specific needs.

Our team handled the customer’s ERP transformation project end-to-end, from initial needs and analysis and solution conceptualization to ERP system configuration, customization, and implementation to the target environment.

Audit & analysis

Itransition conducted a comprehensive assessment of the client’s ERP needs and existing workflows. The review covered:

Product lifecycle and variant modeling
Sales and fulfillment (wholesale, ecommerce, POS)
Procurement and subcontracted manufacturing
Inventory controls and logistics
Financial operations (invoicing, bills, reconciliation)
Reporting and analytics capabilities
Support model and SLAs

Following the assessment, our team identified several critical areas for improvement and elaborated targeted recommendations for each:

Area	Solution
Inventory management & ordering	Align ERP stock control with company processes Establish a full-featured connection with Shopify for seamless automation
Financial reconciliation	Automate reconciliation in ERP or QuickBooks based on the finance team process and preferences Integrate QuickBooks with ERP for financial document exchange
International order management	Enable multicurrency in ERP with real-time conversion Align taxes with international standards
Quality control & reporting	Implement quality control in inventory operations Utilize ad-hoc reporting for streamlined decision making
Cost optimization & scalability	Explore cost-effective ERP alternatives with adaptable configurability for evolving business needs
Support & service model	Explore a vendor-supported approach for managing ERP and its dependencies under an agreed SLA.

Based on the audit findings, we suggested replacing the customer’s legacy ERP with the Odoo solution, taking into account its competitive TCO, extensive process coverage for SMBs, full-featured integrations with ecommerce and accounting software, flexible reporting, and other advantages.

Transition to Odoo

Implemented capabilities

Product management

Full product lifecycle management with stock visibility and bulk import/export via Excel

Sales management

Order lifecycle management, including full and partial fulfillment
Financial operations, including invoicing, refunds, and returns (with quality checks) for sales orders
Email quotations with multiple templates for different payment terms, customers, etc.
Repair order handling (dates, warranty checks, invoicing, components tracking)

Integrations with:

Shopify as an ecommerce storefront for direct and POS order capture (syncing direct and POS orders with currency handling, fulfillment statuses, inventory, customers, prices, products, taxes, refunds, returns, and repair flows)
UPS and Parcel Pro (synching tracking and shipping data and calculating shipping rates)

Procurement & purchasing

Purchase order management, including partial receipts
Purchase order lists with multi-view and advanced filtering
Vendor pricelist management, including adding discounts and setting validity
Sharing purchase orders via email, creating bills per purchase order, and creating/consolidating bills for suppliers

Inventory & logistics

Multi-warehouse management with stock visibility across different location
Forecasted inventory and automated replenishment based on reorder rules (vendor selection, preferred route, safety stock target per product, min/max to replenish per product)
Returns processing for purchase and sales orders
Internal transfers of products/materials and damaged goods handling
Stock valuation and revaluation with inventory adjustments
Syncing fulfillment and stock levels with the ecommerce website via a connector

Supplier/customer management

Supplier/customer data management with full details and associated transactions (orders, bills, invoices)
Integrated communication via email, SMS, WhatsApp with history tracking
Customer portal for self-service (payments, bills, account info)

Subcontracting (manufacturing)

Bill of Materials (BoM) management and listings
Subcontracting purchase order management
Quality control (checks, product tracking, alerts, and frequency setup)
Repair order management (components, responsible staff, statuses)
Automated procurement and manufacturing from sales orders to subcontracting and material purchase orders (when stock is insufficient)
Manufacturing reporting: costs (component/subcontracting/total per unit and overall totals), quantities produced, and comparisons by product and period
Subcontractor portal to view purchase orders, track orders and production, and communicate

Accounting

Chart of accounts management per country regulations
Tax management (default setup with automated calculations, multiple tax support for wholesale and direct sales)
Customer invoices and vendor bills management
Real-time inventory valuation
Multicurrency with automatic exchange rates based on selected service/frequency
Bank reconciliation (matching transactions to invoices/bills/payments)
Payment terms management and automated payment reminders
Comprehensive financial reporting (Balance sheet, Profit and loss, Cash flow, etc.)
QuickBooks integration for invoices, bills, refunds, and payment synchronization

Reporting

Sales reports by channel (wholesale, ecommerce, POS)
Margin reports (date, invoice status, country, quantity delivered)
Product category reports
Inventory reports (stock levels, cost, incoming/outgoing quantities
Subcontracting reports (purchase orders by product, category, subcontractor)
Purchase reports (purchase orders by product, category, vendor/supplier)

Looking for a reliable ERP implementation partner?

Turn to Itransition

The outcome

Following the ERP transformation, the customer achieved substantial improvements across operational efficiency, cost optimization, and scalability.

37% reduced order cycle time

67% increased conversion rate

62% lower stockout rate

Service

Odoo consulting and development

Get Odoo consulting and development services from certified consultants, developers, and administrators for business process automation and enhancement.

Case study

BPM solution for a solar energy device manufacturer

Learn how Itransition implemented an Odoo-based BPM solution and customized it to the customer’s needs, accelerating sales, purchasing, and other processes.