Quality management

Quality management

At the core of our commitment to excellence are carefully defined processes and procedures within our software development lifecycle. Designed to meet ISO 9001 standard recommendations, they ensure we consistently deliver high-quality services and create robust solutions that meet client expectations and correspond to industry standards.

1 Initiation

We explore client needs, build effective communication channels, and create a clear project plan to lay the basis of a high-quality solution.

Statement of Work (SoW) creation
Statement of Work (SoW) creation

Modern automotive systems have larger code bases and are becoming more complex than ever, making IT management challenging.

Requirements communication to the production team
Requirements communication to the production team

The number of cyber threats has increased in recent years, putting driving safety and end-user data at risk.

Early risk assessment
Early risk assessment

Automotive software engineering implies constant updating and optimization, requiring new software delivery models.

A clear communication plan
A clear communication plan

Since automotive software development is no longer a one-time delivery, enterprises should spend more on continuous updating and maintenance.

2 Requirements analysis & software design

We create a detailed outline of the future solution in line with the customer’s needs and expectations.

Requirements specification

Our business analysts study the initially elicited requirements and detail the functional and non-functional requirements for the developed solution, including its features and capabilities. The project team will use the requirements spec document as a clear roadmap for their development and testing efforts.

High-level software design

We design software architectures fully aligned with the documented customer requirements and communicate them to the project teams.

Functional decomposition
We create a conceptual overview of the solution’s functional components and their grouping and expected interactions. We also outline each component's responsibilities, logical design, interfaces, and key features.
Architecture style
We select the most suitable architectural style for building the solution and describe the main design principles for its development.
Non-functional requirements

We define non-functional requirements for the future solution and how we’re going to meet them. Here are the most common NFR attributes we outline:

  • Performance
  • Security
  • Maintainability
  • Availability
  • Reliability
  • Configurability
  • Data retention
  • Usability
  • Localization
  • Validation
  • Governance & compliance

3 Planning

We set up a structured, secure, and high-quality development process.

Project roadmap

We plan all project activities, including scope, timeframes, efforts, costs, quality, communications, resources, risks, and stakeholder engagement, and set clear milestones. This plan will ensure we meet customer’s expectations and complete the project on time and within budget.

Project health metrics

We use a set of metrics to monitor the project’s state and detect and resolve issues early on to make sure we can fully meet project requirements and customer needs. Here are the essential groups of project metrics we keep track of:

Macro KPIs
  • Scope
  • Budget
  • Time
  • Risks
Micro KPIs
  • Team velocity
  • Feature lead time
  • Build success rate
  • Lead time
  • Cycle time
  • Test coverage

DevSecOps

We adopt the security-first approach at the planning stage to systematically integrate essential security measures into the project’s stages and foster a culture of security prioritization.

1

Planning

Security requirements definition Threat modeling

2

Coding

Secure coding practices Automatic code analysis Build security checks

3

Testing

Security testing automation

4

Deployment

Access and configuration management Penetration testing

5

Monitoring

Real-time security monitoring Log analysis

Risk management

We implement a risk management framework to systematically identify, assess, and mitigate risks that could impact software quality and the project’s success.

1IdentificationReview by a Risk Committee and appointment of a Risk Owner4Reporting & monitoringRisk attributes registration
and regular review2MeasurementProbability and impact
scoring3MitigationDevelopment and implementation of a mitigation plan

4 Implementation

We maintain code quality and manage the project’s technical health when carrying out the work outlined in the requirements and design documentation.

Maintainable codebase

Our developers adhere to general coding standards and programming language-specific guidelines to create uniform, readable, and high-quality code that is reusable and easy to maintain in the long run.

We use Git as a version control system and GetFlow as a default branching model unless the customer requests otherwise.

Code reviews

Regular source code reviews help teams identify issues, assess the overall quality and security of code, and make necessary improvements before it’s merged upstream.

  • Static code analysis using dedicated tools and SQALE metrics
  • Manual code review performed by peers and the project’s technical coordinator

Software quality assurance

Our QA team performs rigorous testing throughout the development stage and before software deployment to make sure it meets the expected level of quality and fully adheres to the customer’s functional and non-functional requirements.

1

Analysis

Requirements testing

2

Design

UX/UI testing

Prototype testing

Usability testing

3

Development

Ongoing testing

Compatibility testing

Web service testing

Functional testing

Security testing

Performance audit

Test automation

Stabilzation

Regression testing

End-to-end testing

4

Deployment

Acceptance testing

Acceptance testing

Upgrade testing

Migration testing

5

Support

Production

Reproducing issues

Identifying causes of issues

We also use some additional practices to ensure comprehensive and effective software quality assurance:

  • Test-driven development approach and unit test creation throughout the development
  • Extensive test automation capabilities

Technical debt management

We timely address all shortcuts, quick fixes, and detected coding issues and design flaws to prevent technical debt from undermining the quality, reliability, and performance of the final solution.

Technical project coordination

We appoint Itransition’s leading specialists as coordinators to control the technical quality of projects and ensure they go smoothly, stay on course, and meet defined parameters.

5 Delivery & post-delivery support

We focus on the solution’s smooth deployment and its successful adoption by end-users.

Continuous integration & continuous delivery

We set up CI/CD pipelines to create a more efficient, reliable, and scalable software delivery process through testing, deployment, and monitoring automation.

CICDTestBuildCodePlanDeployOperateMonitorRelease

Change management

We rely on an established change management process to plan, implement, and monitor transformations in our clients’ IT environments. We begin to manage change at the initiation phase of the project, when we identify, analyze, and authorize the change request(s) from stakeholders. Starting from the delivery phase, we conduct the following change management activities:

  • Change preparation, setup, and testing
  • Trial operation after user acceptance
  • User training and change notifications
  • Immediate feedback collection
  • Effectiveness analysis after some period of production use
  • Ongoing monitoring

Client feedback collection

We collect measurable feedback from the client’s stakeholders upon the project’s completion to assess satisfaction with our services. Communicated to the company’s leaders, this feedback also helps us identify areas for improvement in our service quality, processes, or collaboration workflows.

A company-wide quality management system

A company-wide quality management system

We maintain a high standard of quality throughout the software development lifecycle according to ISO 9001. For projects in certain sectors, we’ll also follow industry-specific frameworks (e.g. ISO 13485, ISO/TS 16949, AS9100, etc.) to make sure our services and solutions comply with relevant quality and regulatory requirements.