Support Engineer / Content Operator
Description
We are looking for a responsible and detail-oriented specialist to join our team and provide first-line support, monitor systems, manage content in CMS, and communicate with international customers.
office remoteGeorgiaKazakhstanUzbekistan
Requirements
- A team member who is highly responsible, attentive, quickly learning, and able to handle multi-tasking in time-restricted situations
- Fluent English and good communication skills
- Experience with html at a basic level
- Sales and marketing experience is an advantage
- Experience working in a call center or technical support is an advantage
Responsibilities
- Providing first-line support to users encountering technical issues
- Tracking graphs and checking notifications from application monitoring systems
- Escalating unresolved or more complex issues to technical support engineers and developers
- Performing content management tasks in various CMS systems by following step-by-step guides
- Communicating with foreign customers in messengers
- Assisting sales team with receiving and filtering new customers’ requests
- Shift work schedule: 2/2 (12 hour shifts) from 06:00 till 18:00 UTC and from 18:00 till 06:00 UTC with bonuses for night hours and weekends
We offer
- Projects for such clients as PayPal, Wargaming, Xerox, Philips, adidas and Toyota
- Competitive compensation that depends on your qualification and skills
- Career development system with clear skill qualifications
- Flexible working hours aligned to your schedule
- Options to work remotely
- Corporate medical insurance covering services of private and public medical centers
- English courses online
- Corporate parties and events for employees and their children
- Gym membership compensation, corporate sport competitions (cybersport included)
- 5 days of paid sick leave per year with no obligation to submit a sick-leave certificate
Any questions?
Naira
hh@itransition.comApply for
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Support Engineer / Content Operator
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