Customer Success Specialist

Description

We are looking for Customer Success Specialist to join our team.

GeorgiaKazakhstanUzbekistan

Customer-focused, proactive, and able to work in a fast-paced environment
Strong English skills (Upper-Intermediate+)
Strong Excellent communication skills across calls, meetings, chat, and email
Ability to follow and explain technical processes
Experience with CRM and collaboration tools (e.g., Salesforce, Slack)
Basic understanding of technical platforms, integrations, and workflows
Experience working in customer success or similar client-facing roles is an advantage
Experience in mobile, gaming, SaaS, or ad-tech industries is an advantage
Working schedule: 5/2 from 09:00 till 18:00 CET

Serve as the main point of contact for clients and maintain clear, professional communication
Lead client onboarding and guide users through platform tools, dashboards, and campaign setup
Explain product functionality and recommend next steps
Monitor and follow up on technical issues
Coordinate with internal support and engineering teams to ensure timely issues resolution

Projects for such clients as PayPal, Wargaming, Xerox, Philips, Adidas and Toyota
Competitive compensation that depends on your qualification and skills
Career development system with clear skill qualifications
Flexible working hours aligned to your schedule
Options to work remotely
Corporate medical insurance covering services of private and public medical centers
English courses online
Corporate parties and events for employees and their children
Internal conferences, workshops and meetups for learning and experience sharing
Gym membership compensation
5 days of paid sick leave per year with no obligation to submit a sick-leave certificate

Elena

Apply by filling in the form beside or sending your CV to hh@itransition.com