Dynamics 365 Senior CRM/CE Functional Consultant
Description
We are looking for an experienced Senior Dynamics 365 CE Functional Consultant to join our Dynamics 365 Customer Engagement team and contribute to a variety of our customer engagement and Power Platform projects. In this role, you will take ownership of functional project activities - from understanding requirements and designing practical solutions to configuration, testing, and go-live support. You will work closely with clients, solution architects, developers, and project teams to deliver solutions that meet real business needs. We value a proactive, reliable, and self-driven professional with a strong sense of ownership and a consulting mindset: someone who asks the right questions, takes responsibility for commitments, and can recommend effective approaches rather than simply documenting requests.
office remoteGeorgiaKazakhstanPolandUnited KingdomUzbekistan
Requirements
- 5+ years of experience in Dynamics 365 CE / CRM functional consulting or a similar project delivery role
- Strong functional knowledge of Dynamics 365 CE applications, such as Sales, Customer Service, Field Service and Customer Insights
- Hands-on experience with Dynamics 365 configuration, including forms, views, business rules, processes, security roles, and related functionality
- Good understanding of Microsoft Dataverse and Power Platform, including Power Apps and Power Automate
- Experience gathering and analyzing requirements, facilitating workshops, and translating business needs into functional designs and user stories
- Understanding of Dynamics 365 implementations, integrations, data migration, testing, and deployment activities
- Ability to independently manage functional tasks, prioritize work, follow through on commitments, and collaborate effectively with delivery teams
- Strong consulting, problem-solving, stakeholder communication, and documentation skills
- Excellent English communication skills
Nice to have
- Experience supporting pre-sales activities, solution demonstrations, or effort estimations
- Familiarity with APIs, integrations, Power BI
- Microsoft certifications in Dynamics 365 or Power Platform
Responsibilities
- Work directly with clients to understand business processes, clarify requirements, and recommend practical Dynamics 365 CE and Power Platform solutions
- Lead or participate in functional workshops and prepare user stories, functional specifications, process flows, and project documentation
- Configure Dynamics 365 CE solutions and collaborate with developers and architects on customizations and integrations
- Own assigned functional workstreams, proactively manage dependencies, and ensure timely, high-quality deliverables
- Support data migration, system and user acceptance testing, user training, and go-live activities
- Validate delivered functionality against agreed requirements and help resolve functional issues throughout project delivery
- Build trusted client relationships through clear communication, sound recommendations, and reliable follow-through
We offer
- Projects for clients such as PayPal, Wargaming, Xerox, Philips, adidas, and Toyota
- Competitive compensation based on qualifications and skills
- Career development system with clear skill qualifications
- Flexible working hours and remote work opportunities
- Corporate medical insurance and online English courses
- Corporate parties and events for employees and their children
- Internal conferences, workshops, and meetups for knowledge sharing
Any questions?
Natalya
hh@itransition.comApply for
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Dynamics 365 Senior CRM/CE Functional Consultant
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