Customer Success Manager
Description
We're searching for skilled 100% Remote Customer Success Managers / Account Managers in Poland and Portugal to become part of our international IT consulting team
office remotePolandPortugal
Requirements
- +3 year of work experience as a project manager or account manager on IT Consulting or software development environment
- Positive and negative IT project management experience
- Knowledge of principles of Agile software development and methodologies
- Experience in running multiple IT projects simultaneously, time management and prioritizing skills
- Understanding of principles of resource management and team interaction, partner with customers and production team members to align project goals and objectives
- Experience in customer relationships building
- Experience in IT services sales, drafting proposals as well as contract negotiations with customers
- Strategic thinking and able to solve long term difficulties
- Knowledge in Jira, Confluence or other agile tools
- Great command of English, for both speaking and e-mailing
- Advanced level of English is a must
Nice to have
Responsibilities
- Facilitating work of account teams: tasks within the process of account management
- Executing account plans and meeting account targets as well as overseeing this process
- Building and developing customer relationships, customer expectations management and negotiations
- Growing business with existing clients. Long-term this is not a sales position per se
We offer
- Projects for such clients as PayPal, Wargaming, Xerox, Philips, Adidas and Toyota
- Competitive compensation that depends on your qualification and skills
- Career development system with clear skill qualifications
- Flexible working hours aligned to your schedule
- Options to work remotely
- Corporate medical insurance covering services of private and public medical centers
- English courses online
- Corporate parties and events for employees and their children
- Internal conferences, workshops and meetups for learning and experience sharing
- Gym membership compensation
- 5 days of paid sick leave per year with no obligation to submit a sick-leave certificate
Any questions?
Alexia
hh@itransition.comApply for
Apply for
Customer Success Manager
Apply by filling in the form beside or sending your CV to hh@itransition.com