Robotic process automation: end-to-end RPA services for your business
Our RPA services
Robotic process automation spreads across various domains, driven by the pressing need to optimize business operations, enhance productivity, and generate maximum ROI. Our RPA experts can make a comprehensive analysis of your particular case, identify the best automation opportunities, and offer you a tailor-made automation solution.
RPA consulting
We assess the current state of your operational workflows to choose the most appropriate RPA deployment approach. Then, we create an RPA implementation roadmap, determine the project’s milestones, and outline frameworks and deployment methodology.
Bot implementation
Itransition’s engineering team sets up an adequate RPA infrastructure that ensures the stability, interoperability, and scalability of the RPA solution. We shape RPA modules into fully-fledged systems and seamlessly integrate robots into existing business workflows. We verify that RPA tools are bug-free and perform as intended while providing end-user onboarding and training.
RPA maintenance
Our RPA specialists provide post-deployment hypercare support, analyzing and fine-tuning RPA tools and helping users to get used to them. Based on users’ feedback, we form the backlog for future releases. As your business expands, we help with further RPA integration, enabling your business to maintain the bots’ maximum operational efficiency in the long term.
Want to implement RPA to boost your business performance?
Selected RPA success stories
3
automated processes
RPA for a logistics company
Itransition's RPA team automated three business processes for a logistics company AsstrA, helping it with around 800 orders daily. As a result, the RPA bot could process CMR notes, streamline data transfer, and conduct brief checkups of databases.
4x
faster candidate processing
RPA PoC for human resources
We developed an RPA bot, automating new candidates' admission to the HRM system. The collaboration of RPA and HR specialists resulted in 100% accurate candidate processing and a 32% reduction in human interaction.
1.5x
faster carrier status updates
Carrier management automation
A global returns management company working with 200+ carrier partners turned to Itransition to streamline their carrier status update process. We implemented an RPA solution that automatically activates carriers’ availability based on the updated XLS file sent to the bot by an account manager.
65
person-hours/week saved
A data extraction bot
Itransition delivered a custom RPA solution for an international research corporation that needed to parse and aggregate customer, order, and transaction data from hundreds of PDF files a day. Our bot performs 12x faster than humans, retaining high data accuracy.
3
automated processes
RPA for a logistics company
Itransition's RPA team automated three business processes for a logistics company AsstrA, helping it with around 800 orders daily. As a result, the RPA bot could process CMR notes, streamline data transfer, and conduct brief checkups of databases.
4x
faster candidate processing
RPA PoC for human resources
We developed an RPA bot, automating new candidates' admission to the HRM system. The collaboration of RPA and HR specialists resulted in 100% accurate candidate processing and a 32% reduction in human interaction.
1.5x
faster carrier status updates
Carrier management automation
A global returns management company working with 200+ carrier partners turned to Itransition to streamline their carrier status update process. We implemented an RPA solution that automatically activates carriers’ availability based on the updated XLS file sent to the bot by an account manager.
65
person-hours/week saved
A data extraction bot
Itransition delivered a custom RPA solution for an international research corporation that needed to parse and aggregate customer, order, and transaction data from hundreds of PDF files a day. Our bot performs 12x faster than humans, retaining high data accuracy.
3
automated processes
RPA for a logistics company
Itransition's RPA team automated three business processes for a logistics company AsstrA, helping it with around 800 orders daily. As a result, the RPA bot could process CMR notes, streamline data transfer, and conduct brief checkups of databases.
4x
faster candidate processing
RPA PoC for human resources
We developed an RPA bot, automating new candidates' admission to the HRM system. The collaboration of RPA and HR specialists resulted in 100% accurate candidate processing and a 32% reduction in human interaction.
1.5x
faster carrier status updates
Carrier management automation
A global returns management company working with 200+ carrier partners turned to Itransition to streamline their carrier status update process. We implemented an RPA solution that automatically activates carriers’ availability based on the updated XLS file sent to the bot by an account manager.
65
person-hours/week saved
A data extraction bot
Itransition delivered a custom RPA solution for an international research corporation that needed to parse and aggregate customer, order, and transaction data from hundreds of PDF files a day. Our bot performs 12x faster than humans, retaining high data accuracy.
Our RPA solution development expertise
We build reliable, intelligent, and flexible bots, ready to take on numerous tedious and repetitive tasks and serve as a full-fledged digital workforce.
Bots made to fit
Transparent
Every action taken by our RPA bots is saved into logs, enabling you to control your operations better.
Non-invasive
Our bots operate mainly in the presentation layer and can be deployed without disrupting the underlying workflows.
Scalable
RPA integration implies almost infinite scalability. You can multiply your bots' capacity when your business expands.
Secure
We leverage best RPA security practices, identify vulnerabilities, and guarantee sensitive data protection.
Types of RPA we offer
Overview
- Runs long processes or automations without the need for human interaction
- Independent from users to trigger processes
- Intended for more complex and highly repetitive tasks, usually performed in batches
- Works on a virtual machine
Model
- Full automation without human intervention
- Automation that requires initial human input, for example, transferring data to the robot
- Human in the Loop, which includes steps requiring human decisions
Use cases
- Application, claims & invoice processing
- Automated call center response
- Document search, retrieval & validation
- Synchronizing data between several systems
- Processing a large number of documents
- Collecting data from various sources
Benefits
- Scalable
- 24x7 operation
Overview
- Helps individual users with repetitive tasks
- Users or specific user events trigger processes
- Best suited for use with smaller, more fragmented tasks
- Installed on a user’s PC or a virtual machine
Model
- A user triggers the robot when needed
- A robot handles tasks in the background while the user continues working
Use cases
- Long-term processes that are rarely launched (e.g., a process that takes a few days but needs to be run once a month)
- Automation of small user tasks, which are part of a large process performed manually (e.g. downloading information, filtering tables, database search)
Benefits
- Quick implementation
Overview
Combination of robots: the attended robot helps users and automatically activates the unattended robot to conduct the back-end processing
Model
Hybrid automation fits processes that will always require human interactions but also include lots of back-end processing
Use cases
This bundle is suitable in the case of rigid security restrictions when the data is stored exclusively on the user’s PC and:
- An attended robot derives data from the user’s PC and transfers it to a complex system of several robots
- Complex processing is required, which takes sufficient computing resources
- The data processing is lengthy, and a user needs to execute other processes
Benefits
- A combination of both
- End-to-end process automation
Common benefits: rapid ROI, employee & customer satisfaction, regulatory & data compliant, fast, high accuracy, complete process visibility, tailored to user requirements.
Ready to augment your workforce with RPA?
11 RPA use cases
We develop and implement RPA systems that raise operational efficiency while reducing costs. Our RPA solutions for various industries and use cases enable organizations to be more agile and free up their workforce’s time for more intellectually intensive and creative tasks.
By industry
RPA in bankingRPA in financeRPA in healthcareRPA in automotiveRPA in real estateRPA in insuranceRPA in telecomRPA in manufacturingRPA in retailRPA in ITRPA in education
By function
IT services
We deliver RPA solutions that help to manage isolated IT processes that lack orchestration. Automation enables all the systems to work together as interoperable and integrated toolchains.
- Extended IT skills and resources
- Automated repetitive activities within IT processes
- Inter-application data and process integration
Records & case management
We combine RPA with various advanced technologies such as OCR, computer vision, and custom ML solutions, which take care of data extraction, processing, transferring, and analysis, including automated report generation and calculations.
- Faster task execution
- Minimized human errors
- Streamlined document processing
Finance & accounting
We build custom RPA solutions that help companies automate financial services, including payroll, invoice validation and reconciliation, payments, and claim processing while optimizing cash conversion and streamlining reporting.Â
- Reduced operational costs
- No processing delays
- More accurate reporting
Customer communications
Our RPA solutions automate customer request processing, incident management, billing queries, and user administration tasks, including those associated with maintaining digital workplace systems.
- Streamlined query processing
- Lower time to resolution (TTR)
- Better customer experience and employee satisfaction
We help HR departments automate candidate database management, search, and CV screening, speed up employee onboarding, and significantly reduce paperwork.
- Better talent acquisition decision-making
- Faster onboarding
- Optimized employee experience
Manufacturing & warehousing
We apply RPA to optimize the core manufacturing operations for improved speed and quality. Robotic process automation can generate bills of materials (BOMs), streamline supply chain and warehouse management, and order fulfillment.Â
- Increased agility in operations
- Optimized routine and time-consuming processes
- Decreased time-to-market
Sales-related processes
Invoice and sales order processing often comes in high volumes and involves repetitive manual tasks, which can cause errors and delays. RPA facilitates invoicing and sales order processing, minimizing human intervention and giving employees more time for value-added activities.
- Automated data entry into CRM and ERP systems
- Reduced invoice processing expenses
- Streamlined order management
Vendor & procurement management
We apply robotic process automation together with OCR technology to digitize vendor contracts and add them to the contract management system. RPA can expedite auditing and contract review. Moreover, it can automate vendor/supplier search and evaluation, onboard them, and create supplier scorecards.
- Minimized manual intervention
- Enhanced inventory management
- Effective supply chain management
Legal & contracts management
Robotic process automation relieves legal specialists from manual, repetitive tasks such as e-discovery, data ingestion and analysis, and inbound request routing. RPA can search and scan through numerous databases, analyze and process various documents, as well as categorize and log all search results to facilitate audits.
- Mitigated risks and reduced human error rate
- Streamlined contract management
- Reduced document processing time
Security & regulatory compliance
RPA solutions help to facilitate compliance with your industry’s regulatory standards and protocols. Automation can improve information security and disaster recovery by enabling sensitive data processing and storage, control over your operations, and immediate access to data for compliance checks.
- Defensible audit trails
- Automated KYC and AML procedures
- Secure logs and data backups
Infrastructure monitoring
We develop solutions that automate infrastructure health checks and provide audit trails. Our bots can manage patching and backups, proactively address performance deviations, and alert operators.
- Infrastructure monitoring optimization
- Automated backup management
- System outages prevention
Valuable RPA integrations
Artificial intelligence technologies augment RPA functionality, enhancing its capabilities and bringing additional value by converting the collected and processed data into actionable insights.
Key integrations
Optical character recognition (OCR)
Natural language processing (NLP)
Machine learning (ML)
Computer vision (CV)
Optical character recognition (OCR)
OCR technology enables RPA to perform tasks that require scanning documents, recognizing and capturing text, and transforming it into an editable format.
Natural language processing (NLP)
NLP can scale RPA capabilities by understanding written and spoken language, interpreting texts from different sources, and classifying them for further use. NLP helps RPA analyze structured, unstructured, and semi-structured data and extract valuable insights.Â
ML integration enables RPA systems to learn independently. ML-powered RPA helps resolve more complicated tasks without the need to individually process each possible situation by RPA programming.
Computer vision enables RPA bots to ‘see’ all the elements of an interface. The technology allows for building vision-based automation that can run on virtual desktop interface (VDI) environments, regardless of operating system or framework. As a result, robots can capture and understand on-screen elements with human-like recognition.Â
RPA implementation roadmap
We deliver end-to-end robotic process automation services, from identifying use cases for RPA adoption and analyzing requirements to smooth solution implementation, testing, and post-rollout support.
1
Analysis
- Analyzing business processes
- Designing a long-term automation roadmap
- Сonsidering algorithms for exceptions and errors processing
2
Technical design
- Producing a technical blueprint
- Exceptional cases modeling
- Delivering technical documentation
3
Implementation
- Automation implementation and training
- Test-run on stages environment
4
Acceptance testing
- Test RPA on users’ workflows
- Collecting feedback
- Identifying areas for the solution’s improvement
5
Delivery
- Deployment on the customer’s environment
- Employee training
6
Support & adjustment
- Post-launch hypercare support
- Performance and efficiency monitoring
- RPA update and configuration
Top RPA platforms and automation solutions we use
Itransition has enrolled in partnerships with global leaders in robotic process automation. Offering bespoke services, we build our automations on top of solid industry solutions from UiPath, SS&C Blue Prism, Enate, and ABBYY.
UiPath
UiPath is a leader in Gartner’s Magic Quadrant and our primary automation partner. UiPath’s RPA platform offers extensive governance features, cloud RPA-as-a-service, enhanced computer vision capabilities, and citizen-developer-friendly UX.
- UiPath offers a low-code platform that includes RPA, app development, intelligent document processing (IDP), test automation, process mining, API integration, and cloud delivery.
- The platform enjoys a strong market presence. By far, it is the largest RPA vendor by revenue with an extended partner ecosystem.
- The UiPath platform experiences solid global customer demand. Its diverse customer base accounts for more than 10,000 enterprises across all domains.
SS&C Blue Prism
This platform is a leader in Gartner’s Magic Quadrant. SS&C Blue Prism platform offers Blue Prism’s RPA capabilities combined with SS&C Chorus’ BPA platform and document processing capabilities.
- The platform offers technology-agnostic orchestration, AI-enabled autonomous development, and an on-demand SaaS offering (AWS and Azure).
- SS&C Blue Prism’s RPA product includes IDP (Decipher), a marketplace (Digital Exchange), human-to-digital worker collaboration (Interact), governance (Automation Lifecycle Management), process mining, and ERP accelerators.
- Blue Prism enjoys over 168,000 active RPA users and has built a community of 50,000+ users across 5,000 companies.
Enate
Enate is a platform that delivers end-to-end process orchestration services and combines components from CRM, BPM, and work management. The platform is an effective tool for managing the hybrid human-robot workforce.Â
- The Enate operations platform enables viewing and managing workflows from one centralized space, distributing tasks and relevant resources, and scaling automation.Â
- Enate offers service as a custom package, with dedicated customer support and hands-on account management.
ABBYY
Our team works with ABBYY’s intelligence solutions, including ABBYY Vantage, ABBYY FlexiCapture, and FlexiCapture for invoices. ABBYY intelligent process automation combines process mining with intelligent document processing. It helps to transform enterprise data into actionable insights to streamline operations and improve productivity. If applied correctly, ABBYY’s products can significantly enhance the automation process.
- ABBYY Timeline is a cloud-based, AI-driven process mining platform with deep analytics and process simulation.
- Vantage is an AI-driven solution that can read, understand and extract insights from documents without using predefined templates.
- FlexiCapture is an intelligent automation solution that combines machine learning, NLP, and advanced recognition capabilities.
- FlexiCapture for invoices is a turnkey solution for invoice process automation.
Our RPA Center of Excellence
Since 2017, we have had an internal RPA Center of Excellence (CoE) that delivers best practices and all the required training, support, and resources for our customers. Itransition’s CoE provides the utmost RPA benefits through collaboration with the leading RPA service providers. We continuously improve our skills in RPA development and implementation. The scope of our CoE services includes:
- Accumulating RPA expertise
- Training and certifying RPA specialists
- Identifying new opportunities and gathering domain knowledge
- Developing POCs and reusable elements
Insights
RPA in finance: 10 use cases, benefits, and challenges
Learn how RPA can help financial institutions streamline their operations and increase efficiency. Explore RPA challenges and get some implementation tips.
Insights
RPA in healthcare: use cases, benefits, and challenges
Learn how robotic process automation streamlines processes in the healthcare industry and improves care delivery. Explore top RPA vendors, use cases, and costs.
Insights
RPA in real estate: 10 use cases and best practices
Explore robotic process automation applications, adoption guidelines and challenges in real estate management. View the best RPA platforms on the market.
Insights
RPA in insurance: 10 use cases and adoption guidelines
Discover RPA’s applications, pay-offs, recommended platforms, best practices, and challenges in the insurance industry.