Complex Engine for Easy Online Ordering
A Complex Engine for Easy Online Takeout Ordering
- A robust, scalable technological platform
- Integration with point-of-sales, web services, kiosk, SMS and payment gateways
- Advanced security of online payments
IT Problem Solver (ITPS), www.itproblemsolver.com , a technology innovator in information management and business automation, teamed up with Itransition to build online ordering software for restaurant and hospitality clients who want to cater for tech-savvy gourmands ordering meals online.
Our Customer wanted the application to process transactions quickly and securely while being easy to manage. They also expected that the application would have a single application interface for exchanging payment information between the website and the POS system.
Smarter Takeout™, www.smartertakeout.com, delivered by Itransition, is a complex engine for online takeout operations and order management with a simple and intuitive layout.
Smarter Takeout helps any restaurant business provide an advanced service and build custom websites from scratch in less than 1 hour. The Smarter Takeout engine provides automated order and payment processing, seamless both-way integration with the restaurant’s Point-of-Sale system and website, as well as kiosk integration. Altogether, it takes restaurants to a completely new level of customer experience and allows growing sales while cutting operational costs on in-house service.
IT Problem Solver approached Itransition with a project concept and a clear vision of how the system was to work. After several meetings, we drew timelines for analysis and development stages to meet the release deadlines.
When the solution was integrated with the POS and APK, integration testing was performed to wipe off all the issues before the release. Each subsequent milestone was accompanied by a demo and refinements from ITPS.
The solution is a web-based .NET application that supports a flexible access control mechanism (i. e. control of particular objects, such as menu items, pages, products, etc).
Smarter Takeout ™ is a flexible, portable and scalable application, which was developed and delivered on time and on budget meeting all the Customer’s needs. Itransition used its technology and domain expertise to deliver a system that increases the average order price and order volume with fewer employees necessary by sending online takeout orders directly to POS software. This eliminates time-consuming and error-prone manual processes, leading to better staff performance, improved customer experience, and generally increased check averages by 15-40%.
By providing seamless integration with a POS system, the application leads to a smooth order confirmation process. When a customer completes an online order, it is sent to the restaurant and then confirmed by the system. All data is kept visible and up-to-date, and the restaurant staff is secured from costly mistakes.
By integrating with the compact touch screen IBM AnyPlace Kiosk (APK), designed to deliver compelling self-service at any location, Smarter Takeout allows restaurants to increase the average transaction value and to improve the speed of service.
It provides enjoyable user experience, including high-end graphics, smooth order placement, and practical order history. The system builds comprehensive reports across all restaurant locations, monitors and processes order statistics.
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