Online ordering engine

Solution

SmarterTakeout™, delivered by Itransition is a complex engine for online takeout operations and order management with a simple and intuitive layout.

Smarter Takeout helps any restaurant business start rendering an advanced service and build a custom websites from scratch in less than 1 hour. Smarter Takeout engine provides automated order and payment processing, seamless both-way integration with the restaurant’s Point-of-Sale system and website, as well as kiosk integration. All together, it takes restaurants to a completely new level of client care and allows growing sales while cutting operational costs on in-house service.

System Highlights

• POS, Kiosk, and payment gateway integration;
• Enjoyable user experience, including high-end graphics and order history;
• Multiple locations support;
• Comprehensive reports across all restaurant locations;
• Order statistics monitoring and processing;
• Integration with Google™ Maps.

SmarterTakeout™ is a flexible, portable, and scalable application, which was developed and delivered on time and on budget meeting all client’s needs. Itransition used its technology and domain expertise to deliver a system that increases the average order price and order volume with fewer employees by sending online Takeout orders directly to POS software. This eliminates time-consuming and error-prone manual processes, leading to better staff performance, improved customer experience, and generally increased check averages by 15-40%.

By providing seamless integration with a POS system, the application leads to a smooth order confirmation process. When a customer completes an online order, it gets sent to the restaurant and then confirmed by the system. All data is kept visible and up-to-date, and the restaurant staff is secured from costly mistakes.

By integrating with the compact touchscreen IBM AnyPlace Kiosk (APK), designed to deliver compelling self-service at any location, SmarterTakeout™ allows restaurants to increase the average transaction value and to improve the speed of service.

It provides enjoyable user experience, including high-end graphics, smooth order placement, and practical order history. The system builds comprehensive reports across all restaurant locations, monitors and processes order statistics.

Business Benefits

• Improved restaurant employees’ performance. Once the processes of placing orders and payment were fully automated, for the same amount of tasks could be now performed by fewer employees.
• Increased customer volume. Customers greatly appreciate the convenience of online ordering. Additionally, with automated services, restaurants can serve more customers than before.
• Increased average orders. Customers who order online usually tend to buy more per order because they don’t feel rushed while purchasing, as often occurs at restaurants with a lot of people in a queue.
• Quicker order delivery. Now that the time required for order processing is minimal, orders can be delivered much quicker. This helps to keep the restaurant’s image consistently high, while increasing customer loyalty and growing the audience.

The system considerably reduces the time spent on order fulfillment. It plays an important role in improving the restaurant’s image, engaging loyal customers and attracting new ones.