Itransition helps a medical device company provide medical practitioners with an online dashboard tool to buy credits for their web interfacing laser devices and assess to usage statistics.
The Customer is a medical device leasing company based in Nashville, TN. Occupying a highend niche of a very competitive global medical device market, the company works towards making their technology available to all practitioners who desire to incorporate it into their practices.
Traditionally, practitioners could lease the upper-range priced laser therapy technology in cash or through financed purchases from third party lenders or distributors, which created a rather tight lending environment. Thus, hundreds of potential customers were turned away every year because their credit history could not meet more stringent financial underwriting standards even though on the present balance sheets they were thriving and viable.
The Customer pursued to develop a technology-enabled program to serve the segment of the market practitioners who delivered treatments to their patients on a pay-as-you-go basis.
The idea was to allow practitioners to purchase treatment credits through an online dashboard or on the device itself. Moreover, our Customer wanted to provide its clients with a training, marketing and support site to provide information aid to its customers.
On the technology side, this meant the following scope of work for Itransition:
The solution allows for the following user roles:
The day-to-day program management team is extremely happy with the tools that they have got at their disposal, and the only feedback our Customer has received from their clients so far is pretty positive.
Itransition’s project team not only did a great job handling the tasks they were presented with, but also would go far and beyond to make recommendations if they felt something may have worked better and may have been in the Customer’s best interests to implement. Thus, addition of automated messaging and automated internal notifications proposed by the Itransition team has greatly enhanced the Customer's ability to help their clients in the program succeed.
Itransition delivered the project in 3 phases:
The Ruby-on-Rails platform (namely, Refinery CMS) and MVC system architecture pattern were selected for the project delivery, with MySQL as a database technology. When building the admin panel, Itransition utilized Active Admin.
The web API solution was developed using Grape according to a detailed specification provided by the Customer. To enable practitioners to buy credits right from their devices, the solution was integrated with Paytrace payment system
Itransition worked as a natural extension to the Customer’s in-house team responsible for development of the device software and providing documentation on the web APIs. Itransition’s team did the “heavy lifting” development and integration part, along with writing specification and creating interactive wireframes for the web application.
The project was delivered in phases, yet the project team incorporated scrum/sprint methodologies and worked on small pieces of the larger project toward a common end goal, proactively tackling the slightest scope creep issues.
Itransition’s independent testing and QA team was involved to deliver several rounds of manual testing incorporating full acceptance testing, defects validation and regression testing.
Currently the project continues to evolve on the maintenance and support stage. Itransition makes enhancements to the solution as the Customer moves further into the program and discovers new requirements.