Itransition takes over the mobile operator’s software QA, maintenance and functionality development project to help life:) grow subscriber base and remarkably strengthen its positions on the market.
Life:) is the third largest mobile operator in Belarus and a pioneer in 3G network mobile services in the country. Ever since its market entrance in 2008, the company initiated and has been successfully implementing far-reaching plans aimed at expanding and strengthening its positions on the market.
As a new brand, life:) had to come up with flawless technical service and fitly implemented customer offerings to win subscribers over and outperform its more mature competitors. Not willing to augment its in-house IT team, life:) engaged Itransition to meet their needs for custom software development and take over support and maintenance of the existing company’s software systems from the previous software development contractor.
Itransition worked with both life:)’s front-office and back-office systems. Automation of the following business processes was supported:
The main focus was to support life:)’s existing customer service systems and extend their capabilities as required by regularly introduced promotional offerings. Itransition took care of the following systems:
Primary importance was given to timely elimination of any technical issues putting at risk customer satisfaction.
Itransition was also engaged to enhance the systems supporting operations at mobile operator’s dealer outlets:
The systems and services under Itransition’s support and maintenance were integrated and exchanged data with a number of external systems:
All functionality implemented by Itransition — up to 30 promotional products/offerings a month — was deployed to the production environment right away, contributing to life:)’s customer base growth.
Engagement of Itransition’s QA, maintenance and support specialists enabled life:) to achieve a considerable decrease in technical glitches and overall systems stabilization. This resulted in increased customer satisfaction and operations refinement at mobile operator’s dealer outlets.
Itransition’s dedicated team was comprised of business analysts, .NET developers, quality assurance engineers, technical support specialists, a team lead and a project manager. The dedicated team engagement model implied the Customer had maximum control over project resources assigned exclusively for their project.
The principal difficulty was posed by insufficient knowledge transfer during project handover from the previous vendor. Itransition was challenged to meet tough timeframes imposed by our Customer’s business needs, all in the absence of software documentation and testing environment.
Nevertheless, Itransition’s dedicated team managed to form an in-depth knowledge base all on their own and get going with project tasks. New functionality was developed according to thoroughly documented specifications provided by the Customer’s BA team.
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