The customer is one of the largest telecom operators in Belarus providing a full spectrum of GSM and 3G services. The company’s customer base increased manyfold within a two year period, so our client faced a number of information management scalability issues.
Dealing with drastically increased number of documents and thousands new customer cases monthly the company needed to optimize its document management system and accelerate document-related workflows. The key DMS system implementation goals were the following:
- Implement seamless document capturing and well-structured electronic repository to prevent document loss
- Accelerate document search and accessibility
- Automate document routing
- Apply document life cycle policies
- Provide document-centric collaboration tools