Itransition implemented a SharePoint 2010 based DMS solution focusing on facilitating and automating document-related operations and creating a scalable base for further extensions.
The customer is one of the largest telecom operators in Belarus providing a full spectrum of GSM and 3G services. The company’s customer base increased manyfold within a two year period, so our client faced a number of information management scalability issues.
Dealing with drastically increased number of documents and thousands new customer cases monthly the company needed to optimize its document management system and accelerate document-related workflows. The key DMS implementation goals were the following:
Itransition implemented a SharePoint based DMS solution focusing on facilitating and automating document-related operations and creating a scalable base for further extensions.
The solution key functionality includes:
Thanks to the pre-project 2-month technology consulting phase, in-depth business process analysis and focused domain/technology expertise Itransition succeeded to satisfy customer needs and accomplish all the objectives of DMS implementation. The new DMS became an integral part of enterprise information environment and excellent platform for further strategic development – the customer has already launched one more SharePoint based project with Itransition.