DebtCollection: Centralized Solution to Handle All Debt Payments
- Processing financial documentation on hundreds of thousands debtors
- Migrating history data from semi-structured format to the one suitable for information processing and analysis
Our Customer, a Turkcell group company, Life:), is the third largest mobile operator in Belarus. All in all, Turkcell provides telecommunication services to 70 million people in Europe. The company started a successful marketing campaign that led to a gadgetry sales growth. Open commitments resulted in a rising number of debts, so the Customer needed a solution to process the debt collection effectively.
There are several hundred employees from different departments responsible for processing the debtors’ data within the Customer’s company. They used to work with a shared Excel document to handle debt collection. The company required a solution to process daily updated information on about 100000 debtors and their payments, which is why working with a shared document was no longer viable.
It was decided to replace the Excel file with a web application building it from scratch and migrating the history data. Itransition has already cooperated with the Customer successfully in the past and won the tender once again.
Having scrutinized the initial requirements, Itransition specialists interviewed the end users, studied the documentation and learned the Customer's company business rules to specify and meet their needs.
Life:) DebtCollection is a web application that automates processing the information on the company’s clients (subscribers) who have outstanding debts defined by contract obligations. The application is integrated with the Customer’s billing system and exchanges data with national systems of bank payments and mail services.
The application helps automate the following business processes:
The system has the following modules:
The application is integrated with the outer systems:
Itransition’s cross-functional team was contracted to estimate, design, develop and support the application:
Itransition’s specialists were involved in analysis and requirements specification, development, integration and testing.
The communication process involved daily phone calls and emailing, information exchange through the Atlassian JIRA and Confluence systems, office meetings to clarify every single detail of the requirements and development process.
At the moment, the application is being taken care of by Itransition’s maintenance and support specialists and the development process is continuing, for the system to march in step with the changing business requirements.
The main challenge of the project was in defining and structuring the requirements, developing a comprehensive solution that would meet the demands of all system users in the best way possible.
Currently the application is implemented within the Customer’s company making the process of debt collection more straightforward and effective. Itransition’s team managed to create a comprehensive solution that cuts the debt collection time in half, eases everyday work for the employees and leads to increased customer satisfaction because of the high level of data accuracy.
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