SAP Customer Experience

Consulting

Itransition evaluates existing operating models and elaborates digital commerce strategies based on SAP Customer Experience products. Our team suggests optimal Customer Experience product options, delivering an end-to-end deployment roadmap.

Implementation

Whether you are looking for a Customer Experience solution from scratch or additional ecommerce capabilities for the running SAP app, Itransition modifies the out-of-the-box functionality, customizes accelerators and cockpits to fit your business needs.

Integration

Itransition utilizes the JMS integration framework and develops SOAP/RESTful connectors for bidirectional data exchange among SAP Customer Experience and third-party web services and corporate systems with synchronous and async integration.

Maintenance

To ensure your SAP Customer Experience-based solution runs well and addresses the current business needs, we offer remote monitoring and incident handling, custom extension and improvement, continuous integration and continuous delivery enablement.

Commerce Cycle Transformation

Itransition helps retailers and manufacturers to implement tailored software solutions based on Customer Experience products that cover the entire range of B2B/B2C sales and fulfillment needs.

From customer engagement and experience improvement to supply chain automation and commerce analytics integration, we provide end-to-end technology support along the transformational journey.


Commerce

By implementing Customer Experience products, we reinforce your customer-facing business with personalized customer experience through contextual digital merchandizing, flexible pickup and order fulfillment options for all channels, as well as self-service portals, help desks and call centers for customer care.

  • SAP Hybris Merchandizing
  • SAP Hybris Order Management
  • SAP Hybris Loyalty
  • SAP Hybris Service

Back office

Itransition improves your behind-the-scenes customer relationship and product lifecycle management processes. We implement automated billing to handle order-to-cash and revenue sharing ops, customize cockpits and enable a consolidated record of canonical data across disparate software.

  • SAP Hybris Marketing Cloud
  • SAP Hybris Billing
  • SAP Hybris Product Content Management
  • SAP Hybris Retail Execution
  • SAP Hybris Order Management
  • SAP Hybris Data Hub

Analytics

Discovery and visualization tools embedded into SAP Customer Experience and supplemented with custom extensions by Itransition help you gain insights into your customers’ real-time sentiments and behavior, so you can drive engagement in a contextualized way through information-based decisions.

  • SAP Hybris Marketing Data Management
  • SAP Hybris Reporting Module

Connected Customer

SAP Customer Experience builds upon the concept of omnichannel customer, providing APIs for integrating digital and physical customer touch points across web, mobile, PoS, kiosks, and social media.

With these tools, Itransition implements RESTful services for every web and mobile solution that sync with up-to-date product, inventory, logistics, taxes, orders, promotional offers, and customer information.

Emerging touchpoints RESTful Commerce API

Compliance

When developing SAP Customer Experience solutions, Itransition abides the regulations of security standards, including PCI DSS, PA-DSS and OWASP.

In order to make your commerce application GDPR-compliant, Itransition utilizes consent and user data management, logging, data storage, and data disposal capabilities offered by Customer Experience. We implement application jobs for flagging and deleting contacts, capturing marketing permissions and subscriptions, and automated permission, subscription, and communication limits checks before sending out emails.

Technology Expertise

Cloud

Our cloud development expertise enables us to deploy Customer Experience solutions to the cloud, thus providing you with flexibility to run any promotional activities and scale to support transaction goals while meeting the highest traffic peaks during surge campaigns.

Java

Since Itransition’s foundation, Java has been our core technology expertise. Our team employs Spring and ZK frameworks for SAP Customer Experience backend development.

Frontend

Itransition utilizes HTML5, CSS3 and JavaScript libraries including Angular JS, JUnit and others, to customize and configure frontend parts of Customer Experience-based solutions.

Team Augmentation

Itransition provides team augmentation services to staff your projects with SAP Customer Experience-focused Java engineers. You lead a multi-step selection of specialists who will become a natural extension of your SAP Customer Experience team, while Itransition manages the quality of delivery.

Development flow