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Customer Success Manager / Account Manager

Description

MexicoOffice/Remote

We are looking for experienced 100 % Remote Customer Success Manager / Account Manager in Mexico to join our IT consulting international team. Job responsibilities: - Facilitating work of account teams: tasks within the process of account management - Executing account plans and meeting account targets as well as overseeing this process - Building and developing customer relationships, customer expectations management and negotiations - Growing business with existing clients. Long-term this is not a sales position per se.

Requirements

  • +1 year of work experience as a project manager or account manager on IT Consulting or software development environment
  • Positive and negative IT project management experience
  • Knowledge of principles of Agile software development and methodologies
  • Experience in running multiple IT projects simultaneously, time management and prioritizing skills
  • Understanding of principles of resource management and team interaction, partner with customers and production team members to align project goals and objectives
  • Experience in customer relationships building
  • Experience in IT services sales, drafting proposals as well as contract negotiations with customers
  • Strategic thinking and able to solve long term difficulties
  • Knowledge in Jira, Confluence or other agile tools
  • Great command of English, for both speaking and e-mailing
  • Advanced level of English is a must

We offer

  • The opportunity to work for a Global Company beyond the continent
  • Long-term contract and benefits, 100% payroll
  • Christmas and vacation Bonus
  • Great competitive compensation that depends on your qualification and skills
  • Career development system with clear skill qualifications
  • Flexible working hours aligned to your schedule
  • 100% Remote job
  • Internal conferences, workshops and meetups for learning and experience sharing
  • More to come!

Any questions?

Alexia

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Customer Success Manager / Account Manager

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