Itransition Corporate Blog

Customer relations

Bringing Long-Distance Collaboration to the Next Level, or Why Itransition Opened an Office in the UK

By Yury Chernikov

This article discusses different branch office modes Itransition has tried over the years, the scheme we consider optimal for us at the moment, the offshore/local dilemma as well as some considerations on the efficient mixed team approach. [...]

Read More

Service Level Agreements – Basic Do’s And Don’ts

By Pavel Shultz

The short story is: lacking an SLA is bad for business. Nobody wants spoiled relationships to turn into spoiled reputations. So in this post, we look at why you need SLAs and what the basic do’s and don’ts of writing them are. [...]

Read More

5 More Tips on How to Manage Customer Expectations

By Denis Kostusev

Expectations are a reputation boost and a gateway to better communication, and better deals. Here are five more things to learn about customer expectations that will help you to close more sales. [...]

Read More

Multiple Projects in the Services Sector – How to Juggle It All

By Yury Zelensky

Selling custom-made services is selling the invisible, the intangible, something that cannot be easily defined or put in any particular box. In the service provider-client relationship, therefore, trust is the foundation of everything, and when a service is outsourced, the customer has to trust the company to deliver on their promises. [...]

Read More

5 Tips on How to Manage Customer Expectations

By Denis Kostusev

Taking a certain position regarding what a company is known for is just as important as providing high quality services and products. And once that position is clear, customers react accordingly, adding their expectations to the formula of successful cooperation. Here are five things to learn about customer expectations that will help you to close more sales. [...]

Read More

Customer Support: Why You Should Hire People, Not Machines

By Pavel Shultz

Having a great product is only part of the success; each and every person who uses the product needs to feel supported and taken care of. That’s why custom support is something that should be thought of at the beginning of the project and included in the budget right away. [...]

Read More
Top