Itransition Corporate Blog

Pavel Shultz
Pavel Shultz
VP of Customer Service

Pavel Shults was born and raised in Belarus. He was always passionate about Math and programming, but he was also interested in martial arts. In high school, he was one of the leaders at Republican and International Programming Olympiads and finished the Belarusian State University with a degree in Programming and Applied Math. His career began at Itransition in his fourth year of university. He worked as a Java developer and then as project manager of customer support projects, where he got his first experience in customer support. Soon Pavel became VP of Customer Service at Itransition. His total experience of managing customer support projects clocks at 10 years. He is a proud owner of the ITIL certificate and uses the ITIL methodology in CS projects. Pavel loves martial arts, especially Russian Style. He also enjoys travelling and seeing new countries. He is a Dad to three kids, two of them are already frequenting programming training courses.

Why You Need DevOps-as-a-Service

By Pavel Shultz

In my opinion, one of the main reasons for this is the traditional approach to company structure of functionally separate departments that to this day fail to communicate effectively. The latest effort to breach gaps in collaboration between development and operations is DevOps. [...]

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Service Level Agreements – Basic Do’s And Don’ts

By Pavel Shultz

The short story is: lacking an SLA is bad for business. Nobody wants spoiled relationships to turn into spoiled reputations. So in this post, we look at why you need SLAs and what the basic do’s and don’ts of writing them are. [...]

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Customer Support: Why You Should Hire People, Not Machines

By Pavel Shultz

Having a great product is only part of the success; each and every person who uses the product needs to feel supported and taken care of. That’s why custom support is something that should be thought of at the beginning of the project and included in the budget right away. [...]

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