Itransition Inc., an outsourced software development vendor providing full-cycle IT services, announces today that its Customer Support team has introduced a 24/7 Technical Support Service to deliver robust software maintenance and IT support to its clients around the globe.
During the last three years, the Customer Support Team at Itransition has been dedicated to providing such services as task/bug tracking systems deployment and customization, software installation issue resolution, day-to-day operations support, application upgrades and improvements, staff training, IT support and migration. Software maintenance and support at Itransition comprises personalized services, guaranteed response time, flexible contact options and timely problem solving.
Currently all the technical support and maintenance outsourcing services offered by Itransition are carried out on a round-the-clock basis, and the services range from bug revealing and post-development software maintenance to full-cycle IT support. The company offers its clients a choice between regular business hours 8-to-5 IT support and 24/7 Customer Support Service. Each Support Case is analyzed in close communication with a client and processed according to its severity.