Our customer is a leading provider of conferencing services (audio, video, web) across the globe. Genesys has a solid customer base, including such companies as IBM, Microsoft, McDonalds, Johnson & Johnson and many others. 

Benefits of Dedicated Team Business Model:

• Cost reduction, substantial cost savings - the ODT model sets the customer free from such problems as incorporation, recruitment, office lease, infrastructure set-up and maintenance;
• Clear and transparent work flow;
• The members of the Core Team communicate effectively with Genesys users, and operate as an extension of the in-house staff;
• Easy management and complete control – the dedicated team business model secures the customer's tight control over the entire process and makes it possible to increase the quality of work while decreasing the amount of time and effort;
• The Core Team is customized to the customer's requirements, practices, and even culture and easy to adapt to new tasks;
• Access to specific skills - other specialists can be involved for new tasks and projects in spite of their complexity and technical requirements without searching and hiring new people as Itransition employs more than 200 professionals. Among them there are designers, business analysts, developers, QA engineers and many more.

Currently the Core Team consists of 5 specialists. More specialists can join the team when a new project starts seamlessly and noticeable time delay.

Initially the company mostly used the following solutions for internal and external communication and sales tasks: corporate web-site, intranet-site, extranets and presentation demos. Intranet and corporate web-site are strong marketing tools which facilitate effective communicating among Genesys’ employees, their clients. The hundreds of extranet sites contain information about Genesys services and provide sign-up service for customer users.

Genesys was managing and supporting all these solutions using internal development resources when requested Itransition to develop a web-based content management system for “extranets” - Genesys Extranet Builder. Itransition came up with an application design proposal that allows marketing end-users to create and deploy extranet sites without technical stuff support. The other important point is less licensing fees required to be paid. After creation of the initial technical prototype of the system finally approved by the customer, the project was started.

While the project running the Core Offshore Dedicated Team was formed with the following basic functions:

• New solutions Research and Development;
• Maintenance of already developed solutions;
• End-users Support.

After the project had been finished taking into consideration all the benefits experienced the company decided to work with the Offshore Dedicated Team on continuing basis.